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Top tags: gs trophy  S1000XR 

S 1000 XR: How did this happen?

Posted By Lisa Gilbreath #205222, Tuesday, September 19, 2017

I admit I love an Italian motorcycle. There are some I can sit at look at for hours, like the MV Agusta F4CC, a Moto Guzzi California and many Ducatis over the years.

Someone like me ending up with a BMW is God’s divine intervention, and I chuckle when I say that. For years I was convinced that the Multistrada was the perfect motorcycle for me - with the big exception of its 33.5 inch seat height. When Ducati announced the 2016 specs I was excited.

I believe that I was the first one who did not work at Ducati to test ride the demo the day it was assembled. It wasn’t perfect, but it was really good. I eventually put down a deposit and made a deal, a deal that quickly unraveled for a number of reasons. One reason was a seven-day delivery time for a motorcycle currently in stock and on the showroom floor and a minimum of three weeks before the first service.

At Indianapolis BMW (also known as Falcone Powersports), Triumph, Indian and Victory are sold by one dealer and Ducati is its own shop in another part of the city. Because I owned a Tiger I had built a great relationship with the BMW/Triumph dealer. Since the deal fell through and it looked like I would be keeping my Tiger for a while longer, I stopped by to make a service appointment.

With the most enthusiasm the sales manager could muster, he asked me how the new Duc was. I told him what happened and we began to talk about the low suspension XR. He was sure it would be perfect for me. I vaguely recall a similar conversation, but this time I was more willing to listen. While we were talking, he had someone checking to see when they would take delivery on the next XR. Two weeks was the best estimate and that XR had a standard suspension.

I made my way back to service and again, with all the enthusiasm the service manager could muster, he asked how the new Ducati was. I gave him the short version of what had happened and he said, “Oh no! We are not losing you as a customer. We will get you on a BMW!” I just laughed and said, “We’ll see.”

On my way home from making that appointment I received a voice mail. “Lisa this is John at Falcone Powersports, we have a white, low suspension XR being delivered to the dealership tomorrow. We are not sure what time it will be here, but you can test ride it on Friday?”

What? Seriously? This was early August and the XRs were still trickling into the US. Additionally, this was the Wednesday before MotoGP - a very busy weekend as they are located less than two miles from the track. They had a customer appreciation party and stunt show at the dealership to prepare for.

The XR arrived early Thursday, but the rain was relentless that day. I did show up to look at it, sit on it and hear all about its features. On Friday I arrived when the dealership opened; the XR was ready and I asked if I could deviate from the normal test ride route. I needed a bit of interstate to know if I was able to tolerate the vibrations I read about. The XR was more sporty than I expected and I was thrilled. Heavy bar ends would fix any vibration issue. About an hour later I parked my new XR on the backstretch of the Indianapolis Motor Speedway and went to watch the MotoGP events of the day.

The first service was scheduled for Tuesday. When I arrived they were eager to hear what I thought about my first 600 miles. The truth is I had been looking for this motorcycle for more than six years. I might have overlooked the XR if it wasn’t for the relationship I had with this dealer. As in any relationship, there are two sides. I show up to make my service appointments. When I work on motorcycles myself, I buy parts from them. They know me, and I know them.

In seven days – including the busiest weekend of the year – they found a low suspension XR, had it delivered, sold me the motorcycle and did the first service! I had a similar experience when I purchased the Tiger, and then they had never met me. I also found out they had looked for a low suspension XR when I first started talking about the Ducati, but there was only one in the US at that time.

I asked how they pulled this off. They said we just got lucky, a dealer in Michigan had one. They happened to be going to Tennessee the next day to pick up a motorcycle and were driving right through Indianapolis. Sounded to me like divine intervention. I had test ridden more than a dozen motorcycles looking for exactly what the XR is. The perfect amount of sport and just enough touring, and FUN. It is perfect for me. After seven months and 11,000 miles, I am still amazed every time I ride it. Thank you, Indianapolis BMW!

Tags:  S1000XR 

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