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Thread: BMW Motorrad Advisory: Stop Riding Your 2014 R1200RT

  1. #451
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    Addresses

    I was told to follow a procedure to get the refund, and then told by another rep, who called me, that I couldn't do that. When I asked for clarification, she hung up on me. I am going to follow the initial rep's advise and see what happens. He seemed like a good guy, but maybe just didn't have the information. It is hard to tell isn't it? For me, one of the frustrating issues is communication. If we could communicate by email then we could reduce the misunderstandings.

    Did you find an address or contact for BMW in the United States? My attempts to get a contact just loops back to customer service.

    Thanks.

    Ken

  2. #452
    xrocket
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    Quote Originally Posted by wppatin View Post
    I am starting to lose faith with BMW Customer Service, 3 calls and it pretty much "Happy Talk" with a we will be back to you. Gave them my first choice, Trade, went to my dealer and on there end they have to take the 2014 back at full value and floor plan at that value. They would stand to lose big dollars, my dealer is not a big guys and being a business man I certainly understand his position. BMW is playing a bit of 3 card Monte here is my opinion.

    Having said that my dealer is a standup guy and has said we will get a deal done and take care of me regardless of what Happens with BMW. I have since call, yesterday, BMW and said I want the refund and out well that promoted another " we will be back with you in 5 business days. I am about feed up with this seems to depend on the individual dealers responding rather than the motorcycle maker responsible. I understand it's a vendor supplied item but sourced, approved, installed and sold by BMW.

    I have found a nice 2012 well Farkled Rt, buying it next week, turning this over to my Attorney. The CSR's are a buffer for BMW, this has been handled shoddily from the get go and if I read between the lines about stated resolution and settlement deals it sounds very much dealer specific and dealer driven. That's good and bad, it should not be the dealers responsibility to make we RTW owners right. I also can't find one example of a buy back that has actually happen, does anyone have specific first hand knowledge that someone has finished this option.

    Nice bike but in hind sight I should have kept my 2009 RT and been able to enjoy my summer trips planned for this year.




    I share your frustrations and it's much deeper with me for personal reasons, which I won't make public here.

    Like owners, the dealers are left mostly out of the BMWNA loop and usually find out about Corp policy the same time owners are informed by the bean counters. The situation with respect to communication has devolved to a level I didn't expect from BMWNA. While I'll remain patient concerning my request for an additional stipend and one year extended warranty, I plan to pursue further action on Monday as it is thirty days since the stop ride order rendered my RT useless. I'll file a complaint with the NTSB and the State of Texas AG along with the Department of Transportation.

    I don't harbor any realistic expectations any of this will help as my summer is already shot to hell. Reading other forums, it does seem areas of the world are getting quoted amounts and much different (less and more then less) compensation packages then USA owners.

    There does seem to be an indifferent resignation to the whole affair on the forums considering more than nine hundred owners are directly affected in North America as BMWNA remains moot.

    Good luck to all.

    C'ya down the road.

  3. #453
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    Quote Originally Posted by KBell50 View Post
    I was told to follow a procedure to get the refund, and then told by another rep, who called me, that I couldn't do that. When I asked for clarification, she hung up on me. I am going to follow the initial rep's advise and see what happens. He seemed like a good guy, but maybe just didn't have the information. It is hard to tell isn't it? For me, one of the frustrating issues is communication. If we could communicate by email then we could reduce the misunderstandings.

    Did you find an address or contact for BMW in the United States? My attempts to get a contact just loops back to customer service.

    Thanks.

    Ken
    I made two phone calls, and the rest was handled by email, including the transmittal of the repurchase form to me. The person telling you all contact must be by phone is just wrong.

  4. #454
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    Contact

    Great! Are you willing to share the email address?

    Ken

  5. #455
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    Quote Originally Posted by KBell50 View Post
    Great! Are you willing to share the email address?

    Ken
    Sure. Customerservice@bmwmotorcycles.com.

  6. #456
    SlaveToCurves/Wind/Motion jono's Avatar
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    Quote Originally Posted by rmpaul99 View Post
    I wrote to this address when it was first published and never heard back. When I called - the person who answered the phone (who really didn't know anything) said when I had picked an option; I would be assigned a support specialist (or some such thing) who would handle my case. That might be how the email address worked for you. Since I went with a trade and my dealer was willing to make decisions - I never had to call them back.
    jono

    2014 BMW K1600GT (Sixer)
    1975 Norton Commando (Oiler)

  7. #457
    Registered User wbrownell9's Avatar
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    I may just continue to ride my GTL and shift my deposit to a 2015 San Marino blue with keyless ride. I just hope there's a plan B if the keyless system goes belly up on me. OTOH, the G16GTLE folks have been beta testing that system for us. Decisions, decisions...

  8. #458
    SlaveToCurves/Wind/Motion jono's Avatar
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    Quote Originally Posted by wbrownell9 View Post
    I may just continue to ride my GTL and shift my deposit to a 2015 San Marino blue with keyless ride. I just hope there's a plan B if the keyless system goes belly up on me. OTOH, the G16GTLE folks have been beta testing that system for us. Decisions, decisions...
    My BMW car has keyless locks and ignition. It has a "fail safe" mechanism built into the steering column for ignition, and a mechanical key for the doors. I would hope they have something similar for the bike.
    jono

    2014 BMW K1600GT (Sixer)
    1975 Norton Commando (Oiler)

  9. #459
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    Here, add this to the mix...yesterday dealer goes to modify a pending production RT from his factory allotment. However, all his pending-production RT's are now showing a 150 status. Code 150 status indicates "in production". So, does this mean BMW's assembly line now has the "new" shock? That's the only thing dealer can surmise. Could it be all have manual suspensions? NO! They're showing ESA option code. Check with your dealer to see if he's witnessed the same.
    '14 R1200RT
    MOA #46783

  10. #460
    K Bikes Complex by Choice cjack's Avatar
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    In production doesn't mean the line is moving...
    BMWMotorcycles, fun when they're running...
    My other bike is a BMW.
    Jack Hawley MOA and RA #224, KE9UW ("Chuck")

  11. #461
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    Quote Originally Posted by cjack View Post
    In production doesn't mean the line is moving...
    What would it mean? Why would BMW move status forward if they didn't have parts for assembly (153) status? As an aside, would assembly line not have been available for non ESA production units? I've seen a number of those show up on our shores..and sold. Of course most of these were dealer 'punched".

    111 Order Accepted at AG
    112 Order scheduled for Production
    150 Production Started
    151 Body Shop Started
    152 Paint Shop Started
    153 Assembly Started
    155 Production Completed
    160 Released to Distribution
    168 AG Stock
    '14 R1200RT
    MOA #46783

  12. #462
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    My info on Status 150

    Quote Originally Posted by Motodan View Post
    What would it mean? Why would BMW move status forward if they didn't have parts for assembly (153) status?

    111 Order Accepted at AG
    112 Order scheduled for Production
    150 Production Started
    151 Body Shop Started
    152 Paint Shop Started
    153 Assembly Started
    155 Production Completed
    160 Released to Distribution
    168 AG Stock
    I was told there were 2014s in that status. They were in that status when the decision was made to stop everything due to the suspension. They had been pulled to the side waiting for resolution. If they had made it to that status 150 they were going to stay in production and be completed. Any bikes that were in one of the earlier status codes were cancelled. There are several people including myself who had orders canceled that had not made it to Status 150.

    Do you know if production had resumed on the 2014s in Status 150? That would be an interesting development. I would think BMW would be very sensitive to what order the new suspensions get handed out to current owners, bikes that have been traded in/sold back or in production.

    The mystery continues.

  13. #463
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    Quote Originally Posted by kcdowning View Post
    I was told there were 2014s in that status. They were in that status when the decision was made to stop everything due to the suspension. They had been pulled to the side waiting for resolution. If they had made it to that status 150 they were going to stay in production and be completed. Any bikes that were in one of the earlier status codes were cancelled. There are several people including myself who had orders canceled that had not made it to Status 150.

    Do you know if production had resumed on the 2014s in Status 150? That would be an interesting development. I would think BMW would be very sensitive to what order the new suspensions get handed out to current owners, bikes that have been traded in/sold back or in production.

    The mystery continues.
    As dealer stated, all his 2014 RT's (his remaining allotment) went from status 112 to 150 this past week. He has no definite idea, but surmises BMW has shocks for assembly...otherwise why would the status change? He had four units go to status 150.
    '14 R1200RT
    MOA #46783

  14. #464
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    Interesting

    Quote Originally Posted by Motodan View Post
    As dealer stated, all his 2014 RT's (his remaining allotment) went from status 112 to 150 this past week. He has no definite idea, but surmises BMW has shocks for assembly...otherwise why would the status change? He had four units go to status 150.
    That could be a big development. I agree with your logic. It will be interesting to see how soon they move into the next status. Does anybody know what the time of production from Status 150 to Status 155 Production Completed?

  15. #465
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    Non-ESA solution

    Has anyone as yet implemented Beemer Shop's aftermarket, non-ESA solution?

    I noticed also that Cycle World had an RTW in their long term test fleet and thrashed it pretty well for 3100 miles before BMW repossessed it with no issue. Just saying...

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