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Thread: BMW Motorrad Advisory: Stop Riding Your 2014 R1200RT

  1. #436
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    Quote Originally Posted by xrocket View Post
    I experienced my second call back by a BMWNA service rep this morning and it was an interesting, all be it, non-productive conversation.

    I did ask for additional compensation along with a BMWNA one year extended warranty as he continued to keyboard the whole time, seemingly recording the conversation. He stated, my request would be submitted for consideration on up the ladder and he would get back to me within five business days with an answer by phone. I asked him to respond by email only and he declined, saying it would be "handled only over the phone and not by email". Interesting to say the least ... hum!

    Two other take-aways ... He is still quoting late August on his end and those owners who took option # one ($2,500) would be first severed by order of acceptance and not by original purchase date or vin# as my dealer first stated. So a little BMWNA arm twisting to sally a quicker owner choice it seems. I did indicate to him I would choose #one plus the extra stipend along with the extended warranty and I'm not sure if he actually put me in line as of today or if it's still to be determined ... probably not in line as I'm asking for more.

    Good luck and good riding to all no matter your choice in this matter.
    VENT ON -- This is interesting and adds to an already unbelievable list of conflicting reports from BMW Customer Service (Ohio), Customer Relations (New Jersey) and posters in general. I don't doubt the majority of posters are sharing exactly what they've been told...but we've been told so much by people who don't really know anything and told nothing except Don't Ride and Here's Four Options (that may be workable or not), by the one source who knows everything.

    The "first served" list, if that's what it is, doesn't exist according to two Customer Service people I've talked to. The buy-back procedure is a drawn out adventure, where getting a response from New Jersey is like pulling eye teeth and the trade option depends totally on the dealers at hand....some won't, some will only do it for their customers and some will, but only off MSRP of new bike. I am amazed at the posters indicating they've gone from MSRP on their RT to MSRP on say, a GTL and reportedly paid (almost) nothing additional. There's a $6,000 difference between those bikes...and dealers are just eating that...wow!

    Chicago dealer's GM tells me they have next to know communication on the topic...they don't even know if the fix is total replacement or a shock component switch-out. And there has never been an official comment on a realistic fix window. Posters have mentioned July to October, even November...no one really knows. Sad, that at the one month mark there isn't a definite corporate bulletin to individual owners regarding a realistic timeline. Well, maybe next week...or maybe October, something will be out.

    When this all started I thought wait for the fix. After dealing with Customer Service, that alone has me looking to bail...nice bike, but comes with way too much "luggage".

    VENT OFF
    MOA #46783
    2014 R1200RT

  2. #437
    Kajun-Flyer wppatin's Avatar
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    Quote Originally Posted by Motodan View Post
    VENT ON -- This is interesting and adds to an already unbelievable list of conflicting reports from BMW Customer Service (Ohio), Customer Relations (New Jersey) and posters in general. I don't doubt the majority of posters are sharing exactly what they've been told...but we've been told so much by people who don't really know anything and told nothing except Don't Ride and Here's Four Options (that may be workable or not), by the one source who knows everything.

    The "first served" list, if that's what it is, doesn't exist according to two Customer Service people I've talked to. The buy-back procedure is a drawn out adventure, where getting a response from New Jersey is like pulling eye teeth and the trade option depends totally on the dealers at hand....some won't, some will only do it for their customers and some will, but only off MSRP of new bike. I am amazed at the posters indicating they've gone from MSRP on their RT to MSRP on say, a GTL and reportedly paid (almost) nothing additional. There's a $6,000 difference between those bikes...and dealers are just eating that...wow!

    Chicago dealer's GM tells me they have next to know communication on the topic...they don't even know if the fix is total replacement or a shock component switch-out. And there has never been an official comment on a realistic fix window. Posters have mentioned July to October, even November...no one really knows. Sad, that at the one month mark there isn't a definite corporate bulletin to individual owners regarding a realistic timeline. Well, maybe next week...or maybe October, something will be out.

    When this all started I thought wait for the fix. After dealing with Customer Service, that alone has me looking to bail...nice bike, but comes with way too much "luggage".

    VENT OFF
    I am starting to lose faith with BMW Customer Service, 3 calls and it pretty much "Happy Talk" with a we will be back to you. Gave them my first choice, Trade, went to my dealer and on there end they have to take the 2014 back at full value and floor plan at that value. They would stand to lose big dollars, my dealer is not a big guys and being a business man I certainly understand his position. BMW is playing a bit of 3 card Monte here is my opinion.

    Having said that my dealer is a standup guy and has said we will get a deal done and take care of me regardless of what Happens with BMW. I have since call, yesterday, BMW and said I want the refund and out well that promoted another " we will be back with you in 5 business days. I am about feed up with this seems to depend on the individual dealers responding rather than the motorcycle maker responsible. I understand it's a vendor supplied item but sourced, approved, installed and sold by BMW.

    I have found a nice 2012 well Farkled Rt, buying it next week, turning this over to my Attorney. The CSR's are a buffer for BMW, this has been handled shoddily from the get go and if I read between the lines about stated resolution and settlement deals it sounds very much dealer specific and dealer driven. That's good and bad, it should not be the dealers responsibility to make we RTW owners right. I also can't find one example of a buy back that has actually happen, does anyone have specific first hand knowledge that someone has finished this option.

    Nice bike but in hind sight I should have kept my 2009 RT and been able to enjoy my summer trips planned for this year.
    Last edited by wppatin; 07-05-2014 at 01:48 PM.
    2014 R1200RT
    2009 R1200RT Sold
    2003 R1100S. Sold
    1974 Moto Guzzi 850T

  3. #438
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    Addresses

    I was told to follow a procedure to get the refund, and then told by another rep, who called me, that I couldn't do that. When I asked for clarification, she hung up on me. I am going to follow the initial rep's advise and see what happens. He seemed like a good guy, but maybe just didn't have the information. It is hard to tell isn't it? For me, one of the frustrating issues is communication. If we could communicate by email then we could reduce the misunderstandings.

    Did you find an address or contact for BMW in the United States? My attempts to get a contact just loops back to customer service.

    Thanks.

    Ken

  4. #439
    xrocket
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    Quote Originally Posted by wppatin View Post
    I am starting to lose faith with BMW Customer Service, 3 calls and it pretty much "Happy Talk" with a we will be back to you. Gave them my first choice, Trade, went to my dealer and on there end they have to take the 2014 back at full value and floor plan at that value. They would stand to lose big dollars, my dealer is not a big guys and being a business man I certainly understand his position. BMW is playing a bit of 3 card Monte here is my opinion.

    Having said that my dealer is a standup guy and has said we will get a deal done and take care of me regardless of what Happens with BMW. I have since call, yesterday, BMW and said I want the refund and out well that promoted another " we will be back with you in 5 business days. I am about feed up with this seems to depend on the individual dealers responding rather than the motorcycle maker responsible. I understand it's a vendor supplied item but sourced, approved, installed and sold by BMW.

    I have found a nice 2012 well Farkled Rt, buying it next week, turning this over to my Attorney. The CSR's are a buffer for BMW, this has been handled shoddily from the get go and if I read between the lines about stated resolution and settlement deals it sounds very much dealer specific and dealer driven. That's good and bad, it should not be the dealers responsibility to make we RTW owners right. I also can't find one example of a buy back that has actually happen, does anyone have specific first hand knowledge that someone has finished this option.

    Nice bike but in hind sight I should have kept my 2009 RT and been able to enjoy my summer trips planned for this year.




    I share your frustrations and it's much deeper with me for personal reasons, which I won't make public here.

    Like owners, the dealers are left mostly out of the BMWNA loop and usually find out about Corp policy the same time owners are informed by the bean counters. The situation with respect to communication has devolved to a level I didn't expect from BMWNA. While I'll remain patient concerning my request for an additional stipend and one year extended warranty, I plan to pursue further action on Monday as it is thirty days since the stop ride order rendered my RT useless. I'll file a complaint with the NTSB and the State of Texas AG along with the Department of Transportation.

    I don't harbor any realistic expectations any of this will help as my summer is already shot to hell. Reading other forums, it does seem areas of the world are getting quoted amounts and much different (less and more then less) compensation packages then USA owners.

    There does seem to be an indifferent resignation to the whole affair on the forums considering more than nine hundred owners are directly affected in North America as BMWNA remains moot.

    Good luck to all.

    C'ya down the road.

  5. #440
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    Quote Originally Posted by KBell50 View Post
    I was told to follow a procedure to get the refund, and then told by another rep, who called me, that I couldn't do that. When I asked for clarification, she hung up on me. I am going to follow the initial rep's advise and see what happens. He seemed like a good guy, but maybe just didn't have the information. It is hard to tell isn't it? For me, one of the frustrating issues is communication. If we could communicate by email then we could reduce the misunderstandings.

    Did you find an address or contact for BMW in the United States? My attempts to get a contact just loops back to customer service.

    Thanks.

    Ken
    I made two phone calls, and the rest was handled by email, including the transmittal of the repurchase form to me. The person telling you all contact must be by phone is just wrong.

  6. #441
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    Contact

    Great! Are you willing to share the email address?

    Ken

  7. #442
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    Quote Originally Posted by KBell50 View Post
    Great! Are you willing to share the email address?

    Ken
    Sure. Customerservice@bmwmotorcycles.com.

  8. #443
    SlaveToCurves/Wind/Motion jono's Avatar
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    Quote Originally Posted by rmpaul99 View Post
    I wrote to this address when it was first published and never heard back. When I called - the person who answered the phone (who really didn't know anything) said when I had picked an option; I would be assigned a support specialist (or some such thing) who would handle my case. That might be how the email address worked for you. Since I went with a trade and my dealer was willing to make decisions - I never had to call them back.
    jono

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  9. #444
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    I may just continue to ride my GTL and shift my deposit to a 2015 San Marino blue with keyless ride. I just hope there's a plan B if the keyless system goes belly up on me. OTOH, the G16GTLE folks have been beta testing that system for us. Decisions, decisions...

  10. #445
    SlaveToCurves/Wind/Motion jono's Avatar
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    Quote Originally Posted by wbrownell9 View Post
    I may just continue to ride my GTL and shift my deposit to a 2015 San Marino blue with keyless ride. I just hope there's a plan B if the keyless system goes belly up on me. OTOH, the G16GTLE folks have been beta testing that system for us. Decisions, decisions...
    My BMW car has keyless locks and ignition. It has a "fail safe" mechanism built into the steering column for ignition, and a mechanical key for the doors. I would hope they have something similar for the bike.
    jono

    2014 BMW K1600GT (Sixer)
    1975 Norton Commando (Oiler)

  11. #446
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    Here, add this to the mix...yesterday dealer goes to modify a pending production RT from his factory allotment. However, all his pending-production RT's are now showing a 150 status. Code 150 status indicates "in production". So, does this mean BMW's assembly line now has the "new" shock? That's the only thing dealer can surmise. Could it be all have manual suspensions? NO! They're showing ESA option code. Check with your dealer to see if he's witnessed the same.
    MOA #46783
    2014 R1200RT

  12. #447
    K Bikes Complex by Choice cjack's Avatar
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    In production doesn't mean the line is moving...
    BMWMotorcycles, fun when they're running...
    My other bike is a BMW.
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  13. #448
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    Quote Originally Posted by cjack View Post
    In production doesn't mean the line is moving...
    What would it mean? Why would BMW move status forward if they didn't have parts for assembly (153) status? As an aside, would assembly line not have been available for non ESA production units? I've seen a number of those show up on our shores..and sold. Of course most of these were dealer 'punched".

    111 Order Accepted at AG
    112 Order scheduled for Production
    150 Production Started
    151 Body Shop Started
    152 Paint Shop Started
    153 Assembly Started
    155 Production Completed
    160 Released to Distribution
    168 AG Stock
    MOA #46783
    2014 R1200RT

  14. #449
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    My info on Status 150

    Quote Originally Posted by Motodan View Post
    What would it mean? Why would BMW move status forward if they didn't have parts for assembly (153) status?

    111 Order Accepted at AG
    112 Order scheduled for Production
    150 Production Started
    151 Body Shop Started
    152 Paint Shop Started
    153 Assembly Started
    155 Production Completed
    160 Released to Distribution
    168 AG Stock
    I was told there were 2014s in that status. They were in that status when the decision was made to stop everything due to the suspension. They had been pulled to the side waiting for resolution. If they had made it to that status 150 they were going to stay in production and be completed. Any bikes that were in one of the earlier status codes were cancelled. There are several people including myself who had orders canceled that had not made it to Status 150.

    Do you know if production had resumed on the 2014s in Status 150? That would be an interesting development. I would think BMW would be very sensitive to what order the new suspensions get handed out to current owners, bikes that have been traded in/sold back or in production.

    The mystery continues.

  15. #450
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    Quote Originally Posted by kcdowning View Post
    I was told there were 2014s in that status. They were in that status when the decision was made to stop everything due to the suspension. They had been pulled to the side waiting for resolution. If they had made it to that status 150 they were going to stay in production and be completed. Any bikes that were in one of the earlier status codes were cancelled. There are several people including myself who had orders canceled that had not made it to Status 150.

    Do you know if production had resumed on the 2014s in Status 150? That would be an interesting development. I would think BMW would be very sensitive to what order the new suspensions get handed out to current owners, bikes that have been traded in/sold back or in production.

    The mystery continues.
    As dealer stated, all his 2014 RT's (his remaining allotment) went from status 112 to 150 this past week. He has no definite idea, but surmises BMW has shocks for assembly...otherwise why would the status change? He had four units go to status 150.
    MOA #46783
    2014 R1200RT

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