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Thread: Problems in dealing with EPCO for stainless steel exhaust systems

  1. #1
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    Problems in dealing with EPCO for stainless steel exhaust systems

    I attempted to order a stainless exhaust system for my 1983 R100RT for the restoration. Tom Epperson (owner) took my order on Jan 3rd by phone. My credit card was billed for roughly half the amount on Jan 6th. EPCO does not answer their phone when I call and I've had no contact with EPCO since, despite three voice mails and an email. I told him in email and voice mail that I would contest the charge as fraudulent if he didn't contact me with a status by Feb 11th. Still nothing. I did check the Better Business Bureau website for Germantown Ohio (the company location) and found a 2013 complaint that he never delivered the product and did not refund the $900 to the purchaser. Looks like that is the new "business model" for EPCO. By the way, the contact phone number listed on the credit card statement is no longer a working number!!! BEWARE of EPCO. Something rotten going on there and you will probably be throwing your money away. No "smiley face" at the end of THIS email.

  2. #2
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    Quote Originally Posted by 48214 View Post
    I attempted to order a stainless exhaust system for my 1983 R100RT for the restoration. Tom Epperson (owner) took my order on Jan 3rd by phone. My credit card was billed for roughly half the amount on Jan 6th. EPCO does not answer their phone when I call and I've had no contact with EPCO since, despite three voice mails and an email. I told him in email and voice mail that I would contest the charge as fraudulent if he didn't contact me with a status by Feb 11th. Still nothing. I did check the Better Business Bureau website for Germantown Ohio (the company location) and found a 2013 complaint that he never delivered the product and did not refund the $900 to the purchaser. Looks like that is the new "business model" for EPCO. By the way, the contact phone number listed on the credit card statement is no longer a working number!!! BEWARE of EPCO. Something rotten going on there and you will probably be throwing your money away. No "smiley face" at the end of THIS email.

    I have had a lesser similar experience. Never lost any $$ but contact is all but impossible. I was told by another that the shop has switched from favoring BMW , to street rods & HD ? So BMW request fall to the "back-burner".

    My incidence goes back to trying to purchase the "dual" exhaust for my 99 RS....never happened.

    Now I would once again entertain one for my Roadster...but of course haven't even called, due to past experience. So that is approximately two, 900-1000 dollars sales they lost.

    The "real" shame is...I bought a pair of slip-on's for an Airhead years back...and the quality is superb !
    Ron Prior {AMA member 30+ years,MOA member 20+years}
    Milford,Oh
    2002 KLT
    2004 Roadster

  3. #3
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    nice thing about cc charges- you can easily have your card company reverse the charges, even if the seller does nothing about it.

    i'd ask EPCO again for status (without any threats), give a week or 2 to respond, and then call your CC Co and have them deny payment via dispute if still unsatisfactory
    .
    Ride Safe, Ride Lots

  4. #4
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    Its not the first time I've heard bad about EPCO

    I had a bad experience years ago and a friend of mine and a long time customer of there's just recently had to dispute credit card charges after they failed to deliver a product and refused to return phone calls. Its shameful that those guys developed a decent reputation and list of faithful clients in the BMW motorcycle world and then just turn their backs and for the most part try to rip people off for deposits and in some cases full payments. BBB complaints don't tell the whole story about whats going on, maybe Tom Epperson should make an effort to come on this forum and explain himself and why he takes money with no apparent intent to deliver the product.

  5. #5
    Registered User mysteriousfish's Avatar
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    Quote Originally Posted by 48214 View Post
    I attempted to order a stainless exhaust system for my 1983 R100RT for the restoration. Tom Epperson (owner) took my order on Jan 3rd by phone. My credit card was billed for roughly half the amount on Jan 6th. EPCO does not answer their phone when I call and I've had no contact with EPCO since, despite three voice mails and an email. I told him in email and voice mail that I would contest the charge as fraudulent if he didn't contact me with a status by Feb 11th. Still nothing. I did check the Better Business Bureau website for Germantown Ohio (the company location) and found a 2013 complaint that he never delivered the product and did not refund the $900 to the purchaser. Looks like that is the new "business model" for EPCO. By the way, the contact phone number listed on the credit card statement is no longer a working number!!! BEWARE of EPCO. Something rotten going on there and you will probably be throwing your money away. No "smiley face" at the end of THIS email.
    Yes I had a similar experience getting pipes and mufflers for my R100... Tom took my order and every time I called, he had an excuse but kept making promises. I understand they actuallyk moved production to South or central America and there have been endless excuses.... I pulled my order after several months and settled for a Sito reproduction. The Keihan units look sweet but we're not available for my bike. Good luck with Tom.... He seems like a nice guy, but poor businessman....
    michael
    __________
    1991 R100 classic; 1980 R100RT

  6. #6
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    Sorry about your bad experience with EPCO. I was shopping for a new system on my R80
    and after researching EPCO read too many negative reports about their turtle-speed delivery
    that I went with Keihan Systems. I'd file with my CC right away. Good luck to you. Hate
    that was your 1st post, too. Things will get better.

  7. #7
    Registered User PAS's Avatar
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    48214 a private message has been sent to you.

  8. #8
    Registered User j_withers's Avatar
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    This has been EPCO's story for years. False promises and no delivery.
    There are only so many months you can be told "check back next month" before you end up buying pipes from somebody else.

  9. #9
    Registered User PAS's Avatar
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    The original poster hasnt been heard from since.

  10. #10
    Motorcycleton
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    I've had good luck getting EPCO stainless exhausts for several of my BMWs. The last few times
    I just drove over to Germantown, OH (about 80 miles distant) and picked up the headers and
    exhaust. I reckon that proximity helps.

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