Results 1 to 11 of 11

Thread: BMW Roadside Assistance ?

  1. #1
    Registered User PittsDriver's Avatar
    Join Date
    Feb 2012
    Posts
    251

    BMW Roadside Assistance ?

    For those of you that have placed claims with BMW Roadside Assistance, how long did it take to have your claim processed and get your reimbursement check. I had a break down Santa Fe on Sept 11, put in my claim the following week, and now over a month later can't find anyone at BMW Roadside that can tell me if my claim has been received, is being processed, or is in the mail. When I filed the claim I was told it could take 2 - 3 weeks. When I called today, they said they don't start to try to track it down until it's been 30 days - which mine has been. They told me if I don't see anything in the next 20 days, call them again and ask about it.

    Just trying to figure out if this is normal for BMW Roadside? The last time I had a claim I had to write them multiple times to get a reimbursement.
    Wes Jones
    Annapolis, MD
    2012 K1600GT, Vermillion Red
    2013 S1000RR, Granite Gray

  2. #2
    Registered User lkchris's Avatar
    Join Date
    Mar 2003
    Location
    Albuquerque, NM
    Posts
    4,798
    What is it you're claiming? The cost of the tow?

    In Santa Fe the dealer itself would have come and picked you up, no charge.
    Kent Christensen
    21482
    '12 R1200RT, '02 R1100S, '84 R80G/S

  3. #3
    Registered User aufevermike's Avatar
    Join Date
    Oct 2013
    Location
    Kenai Peninsula, Alaska
    Posts
    15
    Quote Originally Posted by rockbottom View Post
    I recently got a letter from BMW of North America telling me the roadside assistance that came with my bike had expired and offering to sell me a package. One of the benefits--and I quote--is, "Experts arrive to help you install your inflated spare tire." Ummm, thanks.
    Now that's funny, I don't care who you are.
    Member #193478
    2005 K1200LT
    2006 Dakar
    http://i78.photobucket.com/albums/j9...ps91f390c2.jpg

  4. #4
    na1g
    Join Date
    May 2011
    Location
    Greater Bahstin, Massachusetts
    Posts
    822
    As for me, I'd need help installing an inflated tire. Glad for the expert help!
    pete

  5. #5
    Registered User PittsDriver's Avatar
    Join Date
    Feb 2012
    Posts
    251
    Quote Originally Posted by lkchris View Post
    What is it you're claiming? The cost of the tow?

    In Santa Fe the dealer itself would have come and picked you up, no charge.
    The RH switch cluster crapped out on my K1600GT and the bike wouldn't start while sitting on the square in Santa Fe. I had the bike towed after hours to Santa Fe BMW and stayed in a hotel walking distance from the dealer. I was planning to stay there one night anyway so no harm. But it took them an extra day to get the parts in to fix it and I was stuck for an extra night in the hotel. I was also asked to pay $80 for expediting the switch from Tulsa BMW. I never saw the tow charge. So I'm asking for reimbursement for one night in a hotel and the expedited shipping charge. I was 2,000 miles from home so it certainly qualifies for trip interruption. The day of down time cost me a day of exploring the Ozarks on my way back home to Annapolis MD and I basically had to boogie all the way home from Santa Fe on the slab due to the problem.

    So, has anyone else been reimbursed for a roadside claim? The one other time I had a claim I had to write to them multiple times attaching my receipts each time and reasserting my claim. It took months to get reimbursed and only after pestering them to process my claim and getting my dealer to pester them as well. Is that how it's supposed to work?
    Wes Jones
    Annapolis, MD
    2012 K1600GT, Vermillion Red
    2013 S1000RR, Granite Gray

  6. #6
    Registered User PittsDriver's Avatar
    Join Date
    Feb 2012
    Posts
    251
    Just to follow up, I received my reimbursement check today about 30 days after I filed my claim.

    I guess no one here uses Roadside Assist? My impression here is that this forum is mainly the haunt of vintage bike owners so maybe it's not a relevant place to ask the question?
    Wes Jones
    Annapolis, MD
    2012 K1600GT, Vermillion Red
    2013 S1000RR, Granite Gray

  7. #7
    Registered User
    Join Date
    Mar 2003
    Location
    atlanta
    Posts
    241
    Quote Originally Posted by PittsDriver View Post
    Just to follow up, I received my reimbursement check today about 30 days after I filed my claim.

    I guess no one here uses Roadside Assist? My impression here is that this forum is mainly the haunt of vintage bike owners so maybe it's not a relevant place to ask the question?
    Not sure about the rest. I've got 13 years and about 300k miles on BMW's. Under wty. the whole time. Used it once for a blown tire/hauled to a nearby Harley store, bought the tire and kept going toward alaska. My guess is that it isn't used a lot or maybe there all out riding.

    PS, assume PittsDriver means your a pilot. I used to land at Curtis's field south of miami in my Tiger Moth.
    Marty Hill
    12 GS black/Boxer Cup Replika

    ride till you can't

  8. #8
    Registered User
    Join Date
    Sep 2005
    Location
    Eastern KY
    Posts
    3,247
    ditto
    "If I had my life to live over, I'd dare to make more mistakes next time...I'd relax,I'd limber up... I would take fewer things seriously...take more chances... take more trips...climb more mountains...swim more rivers...eat more ice cream." Jorge Luis Borges at age 85.

  9. #9
    Registered User PittsDriver's Avatar
    Join Date
    Feb 2012
    Posts
    251
    Quote Originally Posted by martyhill View Post
    Not sure about the rest. I've got 13 years and about 300k miles on BMW's. Under wty. the whole time. Used it once for a blown tire/hauled to a nearby Harley store, bought the tire and kept going toward alaska. My guess is that it isn't used a lot or maybe there all out riding.

    PS, assume PittsDriver means your a pilot. I used to land at Curtis's field south of miami in my Tiger Moth.
    Curtis was one-of-a-kind. I met him once at the Pitts fly-in in Ozark Alabama. It's an amazing design and guys like him don't come along very often.
    Wes Jones
    Annapolis, MD
    2012 K1600GT, Vermillion Red
    2013 S1000RR, Granite Gray

  10. #10
    2012 R1200R
    Join Date
    Jun 2012
    Location
    Orlando, FL
    Posts
    31
    Quote Originally Posted by PittsDriver View Post
    Just to follow up, I received my reimbursement check today about 30 days after I filed my claim.

    I guess no one here uses Roadside Assist? My impression here is that this forum is mainly the haunt of vintage bike owners so maybe it's not a relevant place to ask the question?
    I had reason to use it a week or so ago. Ran out of gas on my way to the dealership to have the fuel strip replaced under warranty. Since it was raining and I was only 2 miles from the shop and didn't have the shop phone # on me, I had my son call the shop. Meanwhile I called Roadside assist. After the eternal menu system rigmarole and while the friendly BMW person had me on hold to verify something, the truck from the shop came around the corner with a can of gas. On my way. a while later I get a call that the service truck will arrive in about 40 minutes. That would have been a nice hang in the rain! so... came close, but did not use the roadside assist. Used Hap's Cycle Sales of Sarasota Old School roadside assist instead...
    Last edited by yonderbob; 11-12-2013 at 01:07 AM. Reason: can't spell

  11. #11
    Retired User
    Join Date
    Apr 2006
    Location
    Berkeley, CA
    Posts
    292
    Due to poor judgement on my part, I found myself at a motel in Tonopah NV (for those of you not from the southwest, the middle of the Nevada desert ) with the steel belts showing on my rear tire. The nearest motorcycle dealer of any brand is 200 miles away, and I'm way too old to be trucking across the desert with questionable tires. The BMW roadside assistance would have gotten me, what, 35 miles? I called my Progressive roadside assistance. They had a flatbed truck there early the next morning, ready to take me the 200 miles to Las Vegas BMW. Had a long time to chat with the driver. When asked how much this ride was costing Progressive, the answer was, "About $1000." So how much does the roadside assistance cost me as part of my motorcycle insurance? $6! Now granted, if they could have found a Honda dealer, or even an independent, who said they could get the proper tire and do the work, that's where Progressive would have taken me. Bottom line is, they did whatever it would take to get me back on the road.
    Bill Mayer
    MOA #98888
    R1200RT

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •