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Thread: Bmw is starting to suck

  1. #16
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    Engine made in Taiwan for BMW, best guess parts have to go to Berlin first then to USA. Still two months is a month too long, poor customer service
    Thinking I would have a conference with dealer service and general manager, suggestion new bike or new engine air freighted from Berlin where they are assembled.

  2. #17
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    As i said in another forum: It's been a up and down heartbreak with my scooter, but in the end, BMW did the right thing and replaced my scooter with a new 2014 replacement scooter.

    Thank you all for your support.

    Joe

  3. #18
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    Joe,
    Glad BMW finally stepped up to the plate, hope your 14 model has better luck.

  4. #19
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    Interesting

    A friend bought a Triumph trophy touring bike and at 25,000 miles a valve broke and bounced around the top end a little till he got it stopped and off the road. Triumph shipped the bike to his home town dealer and had a new motor assembly at the dealer in just over a week, bike was repaired and back on the road about 2.5 weeks after the incident. You have to wonder if BMW might just have a disconnect with good customer service on some things.

  5. #20
    What, me worry? GILLY's Avatar
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    Those 2014 colors ROCK compared to the 2013 colors.
    87 K75S, bought new, now sold
    07 K1200GT Bought new, now traded in
    13 C650GT
    MOA 44606

  6. #21
    Jeff Wilson life member
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    My history with BMW

    In 1987 when I bought my first bike (a k75) I bought it from a small BMW bike dealer. I never had a problem with the shop, if I wanted something done it got done with no hassle and this went on till the shop went out of business.
    When I bought my Z3 in 2000 it was bought through a larger BMW car dealer and all I got from them was a lot of head aches.
    Now the only way to get anything BMW is from a large dealer whether it be a bike or car it will be from the same dealer. There is nothing personal anymore as you are a number. I think there thoughts are we need them more than they need us.
    Well, if it was not for us they would not exist, they need us. I have also found that if you call BMW Canada (or North America) generally nothing happens except you get put on a list with a red mark on your name and nothing gets done because they always tell me to deal with the dealer.
    Jeff
    A bad day on the C650 GT scooter is better than the best day at work

  7. #22
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    Smile One Month's Payment

    My C650GT took about 35 days to get the computer replaced when the bike refused to start. After I got my bike back, the dealership emailed me a survey. In it I mentioned how my extended warranty they sold me only covered a fraction of the car rental while my bike was in the shop. In the end the dealership service manager sent me a check covering one-month's payment on my scooter. Three cheers for San Diego BMW Motorcycles.

  8. #23
    Outlander Omega Man's Avatar
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    Quote Originally Posted by GreenThumbSD View Post
    My C650GT took about 35 days to get the computer replaced when the bike refused to start. After I got my bike back, the dealership emailed me a survey. In it I mentioned how my extended warranty they sold me only covered a fraction of the car rental while my bike was in the shop. In the end the dealership service manager sent me a check covering one-month's payment on my scooter. Three cheers for San Diego BMW Motorcycles.
    Nice to hear good news!
    Welcome to the forum!
    Gary
    "Well they say.. time loves a hero but only time will tell.. If he's real, he's a legend from heaven If he ain't he was sent here from hell" Lowell George
    2009 F800GS 1994 TW200
    Part of the Forum Threadside Assistance Program

  9. #24
    Registered User Royal Tiger's Avatar
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    While it is disheartening to hear about supply issues for one part, it's certainly not unheard of in the car world, and even more so in the motorcycle world. To give you a real world example, our ford Taurus Interceptor has been the BIGGEST POS fleet vehicle our department has ever had. It's spent more time at the dealer then on the road. It'll have an issue and sit for 4-6 weeks waiting for parts. Apparently the idiots in Dearborn forgot to establish a parts supply when they started production. And the Taurus has been in fleet service in the US since 2012. Completely unacceptable. I was glad reading to the end that they stepped up and did the right thing. Good for them.
    ~Dan

    2013 Yamaha XT250 * 2012 Kawasaki Ninja 250 * 2007 BMW G650X XChallenge * 2007 BMW R1200ST * 2003 Yamaha PW80

  10. #25
    Registered User arcamedies's Avatar
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    Cool The new and improved 2014

    Quote Originally Posted by flatpic View Post
    As i said in another forum: It's been a up and down heartbreak with my scooter, but in the end, BMW did the right thing and replaced my scooter with a new 2014 replacement scooter.

    Thank you all for your support.

    Joe
    So how do you like the new Urban Mobility Vehicle?

  11. #26
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    Smile Ask for a One Month's Payment on Your Bike

    I can't say enough about San Diego BMW Motorcycles. For the second time they paid one of my monthly payments on my bike.

    My bike was again in the shop for over a month. The delay was due to parts shipping from the assembly line. After the repair, I filled out a survey for San Diego BMW Motorcycles. I mentioned that the car rental expense was huge and that the extended warranty that they sold me only began to cover the expense. A day later their service manager called me and asked if I would like for him to see if BMW would make one of my monthly bike payments. A month later, the payment was made.

    If you're bike is in for warranty repairs for over a month, I suggest asking the service manager if its possible that BMW would make one of your bike payments. It's worth a try.

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