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Thread: Schuberth USA

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  1. #1
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    Schuberth USA

    People, I have commented before about the very quick response to a question I had about my new C3. I started a thread here about the problems I had with my new C3 and the sun shield having a heavy haze on the inside. Others commented that they also had that problem but that it cleared up once it was cleaned.

    I wrote to Schuberth with my concerns and they got back to me within 24 hrs giving me proper care and maintenance of the sun shield. It worked great.

    But over the next several thousand miles I found that every couple of days the haze would return. A simple wipe of a wet cotton cloth took care of it and about once a week I had to remove the shield to completely clean it. I didn't think this was right so I sent another email to Schuberth two days ago stating that the haze would not go away and that I was concerned that constant removing and replacing the shield would wear out the pin and hole attachments.

    Again, they got back to me within 24 hours and after explaining the shield and it's coating processes, they said they could ship me a replacement shade with the anti-fox coating or......I could have a new sun shade with no coating at all.

    Now that is exceptional customer service!!!! I chose the shade without the coating and it will be shipped on Monday.

    The helmets are expensive but they are very quiet, light and I really feel safe with it on. Cudo's to Schuberth USA and their Customer Service crew.

    Peter

  2. #2
    Outlander Omega Man's Avatar
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    And thank you for upping our good news ratio It's nice when the good news travels faster then the bad.
    OM
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  3. #3
    TravelsWithBarley.com
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    I've had nothing but stellar customer service from Schuberth: fast, efficient, courteous, personable, and done right the first time!

    Not to mention the C3 is the most comfortable helmet I've ever worn in any weather.
    '07 R1200GS for solo rides
    '10 R1200GSA with Hannigan dual sport sidecar for rides with Barley

  4. #4
    MearthA rdalland's Avatar
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    Quote Originally Posted by glenfiddich View Post
    I've had nothing but stellar customer service from Schuberth: fast, efficient, courteous, personable, and done right the first time!
    +1 - above and beyond.
    ride what you've got; enjoy the road you're on!

    Reid - Stone Ridge, NY - MOA #69187 - Turbo Fluffy Motoclub - IBA #50182

  5. #5
    Registered User Emoto's Avatar
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    I also get a light haze on my tinted internal sun shield. Kept thinking I wasn't getting it clean or something. Is there no cure?
    Eventual Master of the Obvious
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  6. #6
    TravelsWithBarley.com
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    Quote Originally Posted by EMOTO View Post
    I also get a light haze on my tinted internal sun shield. Kept thinking I wasn't getting it clean or something. Is there no cure?
    I make it a habit of cleaning both shields regularly. I think the instructions say to use only water on the sunshield (would have to check the manual to be sure), but I've used Novus spray or Lemon Pledge with a microfiber for a couple years now with no hazing. Basically if I clean road grime or bugs off the faceshield I do the sunshield at the same time.

    Pete
    '07 R1200GS for solo rides
    '10 R1200GSA with Hannigan dual sport sidecar for rides with Barley

  7. #7
    Alps Adventurer GlobalRider's Avatar
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    Quote Originally Posted by scalese01@verizon.net View Post
    The helmets are expensive but they are very quiet, light and I really feel safe with it on. Cudo's to Schuberth USA and their Customer Service crew.

    Peter
    Peter, I am curious, but what certifications do the Schuberth flip helmets have?

    Can you check yours and see what labels are affixed, either inside or outside.

  8. #8
    Registered User dmftoy1's Avatar
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    Mine has a DOT rating, don't think it's been snell certified yet. Fwiw

  9. 07-28-2013, 08:05 PM

  10. #10
    Registered User dj_fission's Avatar
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    Could you please post the specs on those o - rings? Looks like a simple and elegant solution to the problem. Thank you.
    Member of: BMW Motorcycle Owners of Northeast Florida; BMWMOA #189688; BMWRA
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  11. #11
    Survivor akbeemer's Avatar
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    Sorry, I do not recall. I think they are 20-30mm X 200mm. They're cheap, buy an assortment. It is the wall diameter that is most important.
    Kevin Huddy
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  12. #12
    Registered User Emoto's Avatar
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    This doesn't push the shield away from the helmet shell and increase noise and air/water leakage?
    Eventual Master of the Obvious
    SE Mass - SOHC4 - DoD - BMWMOA - EMOTO #1
    ...proud walking jingle in the midnight sun...
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