Page 2 of 2 FirstFirst 1 2
Results 16 to 25 of 25

Thread: Topcase fell off?!!

  1. #16
    Registered User
    Join Date
    Jun 2013
    Posts
    14
    Quote Originally Posted by gbuchner View Post
    Do you know why the case fell off. Did the rear bolts breakas well or just got loose?

    When I ride, I look the scooter over before I get on it.

    One morning, I found the case had gotten loose. Looking closer, the two nuts on the rear bolts that held the rack had fallen off and the other two front bolts were loose.

    I had assembled the rack myself. This happened about a month later. I use the scooter to go to work, two or three times a week.

    I got bolts of the same length and nuts at the hardware store and replaced everything. I used lock washers. I have checked that the bolts have remained tight a couple of time.

    I do not use a torque wrench for small bolts. I would say they were pretty tight, but the bolts were not stretched.
    I can appreciate the notion of checking your bike before heading out, but note what I wrote - this happened when I had possession for 1 day. That is, I picked it up an Saturday, rode it a bit, and the following morning while heading up to a meeting the case fell away. I would guess that even you would not double check the tightness of bolts (or even tire pressure) the day after you picked up the new bike from the dealer!

  2. #17
    Registered User
    Join Date
    Jun 2013
    Posts
    14
    Quote Originally Posted by billy walker View Post
    Better yet, how would you as a consumer find out to begin with? This is true of most anything made as most purchases do not contain serialized inventory and many times we don't have names or telephone numbers on the invoice. Although technically possible it would be difficult to track everything sold in the world and who bought it. Do you have suggestions?
    And just my luck that the memo is dated merely "May 2013" but I picked up my 650 on May 4; it could well be that the dealer wasn't even aware at that point.

  3. #18
    BMW Rider
    Join Date
    Apr 2013
    Posts
    750
    Quote Originally Posted by 43362 View Post
    I just got off the phone again with one of my local dealers and he was telling me he just got the memo on Friday. The way he originally found out was he had a scooter in for service earlier in the week and it came up on the computer system. This is how all the other scooter riders will know is if they take the scooter in for service it would be corrected. (the key word is IF)

    What he also told me is that what is happening is 2 of the 4 bolts are coming loose and the other 2 can't hold the weight. He also told me that if I am going out to the scooter to lift the back end of the rack and give a shake this would tell me if I am in trouble or good shape. He is also going to set up an appointment for me to come in and check it himself. The fix from BMW is still not known to him yet, it may be new bolts and or some lock tight on the bolts we will know soon (maybe)
    I've said this many times before and here's what you need to do: Supply the last 7 characters of the VIN and the dealer can do a look-up for your particular unit as well as recommended services. If self-maintainers do not take this step they may not become aware of the trunk issue as stated in the above post. This might be a worthwhile thing to do every quarter for example or even monthly if you want to take it that far. It only takes the dealer maybe 30 to 40 seconds so it's no big deal.

    If the bolts that are loosening up are held in place with nuts you could also substitute nylock nuts as well possibly. Just stay involved in the process to make sure your unit stays safe as per BMW.

  4. #19
    BMW Rider
    Join Date
    Apr 2013
    Posts
    750
    Quote Originally Posted by bob@fately.us View Post
    And just my luck that the memo is dated merely "May 2013" but I picked up my 650 on May 4; it could well be that the dealer wasn't even aware at that point.
    This is an interesting point on the dating. These types of bulletins will indicate a month but not the exact date for some reason. It always struck me as odd that NA wasn't willing to give it a specific date and I have always wondered if it was to possibly keep them out of a legal issue.

    As to your particular pick-up date. This is sad to state but many dealers do not run the VIN's for recalls as a component of the repair order process. Please note this does NOT mean your particular dealer didn't do this. This memo may not have existed on your purchase date but no one in the store or the customer will know that for fact given the poor dating procedure. It is dealer responsibility to review for paperwork of this nature on a daily business. Our service department opened for business at 8:30am and my normal arrival time would be approximately 6:30am to 7:00am. I personally used an early morning checklist to review not only things of this nature but all of our paperwork needs in general. When memo's of this nature were released I would print a copy for everyone involved in service as well as sales and parts. A variety of other steps were taken as well, too detailed to get into here, but suffice it to say if we ended up with a unit of this nature coming in the door as the 1st customer of the day at 8:30am our entire service department was already aware of the issue and there was what is known as a "Standard Job" already set-up in the computer with labor times and parts requirements and appropriate warnings if it was recall-related. BMW posts these bulletins overnight (Continental USA time) therefore we were ready to go from the moment we opened the doors on the bulletin release date.

    One of the very real problems here is the need to do all of this preparation manually. The motorcycle Dealer Management Software vendors and the OEM's have nothing to automate this process and it requires a tremendous amount of discipline on the dealer end to pull it off. I can't tell you how many units we would see with outstanding bulletins that had not been handled for the customer by other dealers these people had already visited. With the generation of 4,000 repair orders a year I imagine we saw this happen hundreds of times a year. It's a very real problem and that is why I discuss having the last 7 characters of your VIN checked out. We would even see brand new recall units appearing in our store sold at other dealers and then have to explain to the customer why they can't have their bike back if they decide to continue with the repair order being written up. For those that don't know recalls are federally regulated and it is against the law to sell AND release a unit that has an outstanding recall. Yes, the bike is now in our store all of a sudden. An example of a dealer not keeping up with the bulletins.

    Long post about a dealers internal procedures, or lack thereof, but exceptionally safety-related if you would prefer to ride your bike in one piece.

    Long story short - get your VIN checked out on a regular basis.

  5. #20
    Registered User
    Join Date
    Sep 2011
    Posts
    12
    Much appreciated on keeping us informed on the inside workings of Dealer's Service department. Obviously customers are not well informed or educated and we fail to realize our responsibilities as a customer. Works both ways to keep bikes and bikers happy. Thanks

  6. #21
    Cage Rattler wezul's Avatar
    Join Date
    Nov 2006
    Location
    Glen Ellyn, IL
    Posts
    3,558
    Just received a safety recall from BMW NA on the top case issue.
    I did not purchase a top case, why they do not know that is costing them more $ beyond the risk exposure and replacement costs.
    Looks like we have an end to the story.

  7. #22
    Loading the Bike
    Join Date
    Nov 2012
    Location
    Litchfield, NH
    Posts
    6

    Recall Campaign No. 13E-030

    The recall is not for the Top Case, it is for the Luggage Rack.

    "The luggage rack is secured to the scooter via several attachment bolts. During riding, the bolts could loosen. If the bolts continue to loosen, the luggage rack could eventually separate from the scooter. This could result in a road hazard for drivers of other vehicles increasing the risk of a crash."

    The Top Case is fine. (As far as we know, so far.)

    Patrick

  8. #23
    Cage Rattler wezul's Avatar
    Join Date
    Nov 2006
    Location
    Glen Ellyn, IL
    Posts
    3,558
    Thanks for straightening me out.
    Cool.

  9. #24
    Registered User
    Join Date
    Jun 2013
    Posts
    14

    Smile Top Case - er, Luggage Rack falling off - Resolved

    Just an update - I received the letter from BMW a couple of weeks back and brought my 650 to the dealer, who mounted the rack and case. Ridden some 2K miles since with no ill effect. It seems to be corrected.

  10. #25
    Cage Rattler wezul's Avatar
    Join Date
    Nov 2006
    Location
    Glen Ellyn, IL
    Posts
    3,558
    Pleased you got to the end of the story. And it's a happy.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •