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Thread: Warranty repair doesn't pay for everything...?

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  1. #1
    Registered User ajaxthegreater's Avatar
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    Warranty repair doesn't pay for everything...?

    I am posting here because I think this is more a general Motorrad warranty question than bike specific.

    Today I had the oil sight glass replaced on my 2012 R1200RT because it has begun to seep a little oil. Since the bike had 8900 miles and is less than 3 years old this repair fell under warranty. No problem there, all went well.

    However, the Tech at Foothills BMW here in Lakewood, Colorado told me that BMW does not cover consumables under warranty repairs, so I had to pay for 4 quarts of new synthetic oil and a crush washer, about $35. OK, the money isn't a big deal, but it is a little irksome that I had to pitch some perfectly good oil half way through its life and will have to do the same for this new oil if I want to stay on the 6000/12000 mile service schedule. It was this same dealership that sold the bike new and performed the 6000 miles service, so its not like there is any question about previous work. I purchased the bike a few months ago from a private party.

    Last year I had some warranty work done on a 2010 K1300GT at two separate dealerships elsewhere and was never charged for consumables. Prior to that I had an 07 R1200RT and as I recall all warranty work included everything, whatever fluids were needed, at no additional cost. And that was at this same dealership!

    So my question is, is this something new from BMW? Or is it just this dealership? What have you experienced recently?

    Oh yeah, and the final word was they told me the service needed indicator is going to come on at the end of July even though I doubt I will be at 12000 miles by then. Thats because it is one year since the 6K service. To reset that indicator he said it would cost another $30! Hmmmmm....I kept my cool through this but afterwards I wondered what the case would be if this had happened a thousand miles or less after my last oil change. Not so good.
    Bill in Highlands Ranch, CO
    2012 R1200RT and some other older junk

  2. #2
    Polarbear Polarbear's Avatar
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    Ive done this:)

    I have rarely had an occasion to drop oil from motor soon after a oil change, BUT have done it. Using the OIL again, drained into CLEAN pan is no big deal, THEY should have done this if you asked! Probably never was considered by them. I know oil today is no small thing, with its costs getting higher every year. The above is NOT unsafe and should have been a option to ya, imo. 35$ to me buys a tank of GSA gas and 400 miles. OR, A real good meal or two. In an emergency on the road, sight glass repair, the bike can lie on its right side too, no oil drained! Randy

  3. #3
    Registered User ajaxthegreater's Avatar
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    I did ask that

    Quote Originally Posted by Polarbear View Post
    I have rarely had an occasion to drop oil from motor soon after a oil change, BUT have done it. Using the OIL again, drained into CLEAN pan is no big deal, THEY should have done this if you asked! Probably never was considered by them. I know oil today is no small thing, with its costs getting higher every year. The above is NOT unsafe and should have been a option to ya, imo. 35$ to me buys a tank of GSA gas and 400 miles. OR, A real good meal or two. In an emergency on the road, sight glass repair, the bike can lie on its right side too, no oil drained! Randy
    Actually I told him that if they could, just keep the oil and refill whatever was needed because I didn't need an oil change yet. Afterward the tech said the oil was dirty so they changed it. Oil gets visibly dirty from soot after 500 miles and that is no reason by itself to change it. Like you I did also suggest that if the bike could be leaned over no oil would be needed. However I doubt that's practical for them to do in the workshop setting though, so I understand.

    I agree, $35 is a pittance and is not going to make an difference in my life. The larger question however is what else is considered a consumable. Brake discs? Pads? Clutch disk? Gaskets and Seals? What's the policy and can BMW change it whenever it suits them, even after you bought a bike with a warranty? That is the question I would like clarified. Maybe a letter to BMW is in order.
    Bill in Highlands Ranch, CO
    2012 R1200RT and some other older junk

  4. #4
    Small road corner junkie pffog's Avatar
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    If it were me and the oil was good, I would have just leaned the bike over to the right a little, and changed the sight glass no oil loss at all that way.
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  5. #5
    Lost again Texpaul's Avatar
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    Oil picks up stuff, like moisture, just sitting in your crankcase. The manual states that the 6,000 service (oil change) be done every 6,000 mi or yearly, which is why the service indicator goes off at 6K OR 1 year. If I did the math correctly you have done less than 3,000 mi in the last 11 months. The oil probably was dirty, not from usage but from lack of same.
    As for the service reset I think I would have a talk with the shop, or find a friend with a GS 911.
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  6. #6
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    It may suck a little, but I haven't heard of anyone not being charged for consumables.
    My SUV developed a rear trans seal leak. They did the job under warranty and charged me for new trans fluid. I never gave it a thought until reading this post.

  7. #7
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    Quote Originally Posted by Texpaul View Post
    ...................
    As for the service reset I think I would have a talk with the shop, or find a friend with a GS 911.
    The equipment used to perform the reset is extremely expensive to say nothing of the required support fees. In addition, the tech needs to be paid for the work performed. It's important to realize that flat rate techs get paid by the job and even if there is some type of salary involved the majority of the pay comes by the job. Not cast in stone certainly but true most of the time. By the time you pay the tech, the payroll tax burden, benefits if any, "x" amount for support fees based on an average along with equipment purchase it's easily a $20 bill more or less variable dependent.

    Having said all that and knowing full well many in the customer base will be totally convinced they were ripped off and tell everybody they know they were ripped off by XYZ dealer we did it free of charge. Reasoning? Not too difficult. You don't really see that many stand-alone resets. Most resets occur while other work is being performed. I never kept track of it as a stand-alone expense but my guess is it may cost the dealer maybe $500. Maybe more, maybe less. Not enough of an expense to risk the wrath of a few customers. Better to realize it's part of the overhead and therefore it's a number included in determining the overhead and ultimately the hourly labor rate.

  8. #8
    Bluenoser
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    Quote Originally Posted by pffog View Post
    If it were me and the oil was good, I would have just leaned the bike over to the right a little, and changed the sight glass no oil loss at all that way.
    Yep that would have worked and likely the way I would have changed the sight glass. Heck I've seen BMW bikes laid on their sides to rethread the pan bolts. Most would frown at this but it actually works very well. Consumables are not normally covered by a warranty.
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  9. #9
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    Quote Originally Posted by cycleman2 View Post
    Yep that would have worked and likely the way I would have changed the sight glass. Heck I've seen BMW bikes laid on their sides to rethread the pan bolts. Most would frown at this but it actually works very well. Consumables are not normally covered by a warranty.
    I have an alternative method for sight glass repair. Very rarely will a sight glass leak. They will almost always seep. I waited until I changed my engine oil & filter. Doesn't get any easier than that.

  10. #10
    Ponch ponch1's Avatar
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    Quote Originally Posted by pffog View Post
    If it were me and the oil was good, I would have just leaned the bike over to the right a little, and changed the sight glass no oil loss at all that way.

    I saw a guy change a tire on a gold wing that way.
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  11. #11
    Registered User ajaxthegreater's Avatar
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    Ok, some more information..

    Went to my "other" dealer here in town yesterday, BMW of Denver, and asked for a copy of the 2012 warranty sheet. They could not find one but I have to say it is not because of a lack of trying. A fellow named Bill McConnell, the General Sales Manager, went way out of his way looking for it. I was almost embarrassed by the amount of time and effort he spent, I am really not looking to put anyone out on this. In the end he could not find it but asked for my info and said he would talk to BMW on Tuesday and get one for me. Really seemed like a great guy. Funny how these little things stick in your mind for the next time you are thinking of buying a new bike...

    One other clarification I think that Dave Brick made that bears repeating. At least I think this is what he meant... While an alternator belt by itself may not be under warranty it should be included as a part of a warranty repair if it gets damaged or has to be replaced because of the failure of a warranted part. For example if the alternator under warranty freezes and wrecks the belt, then you shouldn't have to pay for a belt even though it is not under warranty itself. That also brings to mind the "encapsulated" one time use screws I see a lot of on the bike. These may be considered consumables but if part of a warranty repair these should be included at no cost. Of course there are a lot of different circumstances that could cause you to think one way or the other, but the general idea is that I should not be out of pocket more than I would have if the warrantied part did not break. In this case I am for half the life of my oil. Not a lot of money here but it would be a different matter if we were talking about a clutch or brake disc.

    So far this exercise has been an eye opener for me though. I did not know that bulbs had a 6 month warranty, or that paint and chrome finished surfaces were only covered for 12 months. The best one was that a battery is only covered for 24 months. I could have sworn that it was 3 years. Or that any parts that the dealer uses to repair your bike have their own 24 month warranty, regardless of the bikes warranty and not limited by mileage. That's possibly some very good encouragement to get a dealer repair in some cases, like for parts that fail multiple times due to design flaws. None come to mind on this bike that I know of, but I have owned vehicles where the blankety-blank fails every 12 months. Also important to know if you are at 23 months and a part is acting funny or leaking/failing, don't wait another month, get to the dealer!
    Bill in Highlands Ranch, CO
    2012 R1200RT and some other older junk

  12. #12
    Left Coast Rider
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    Perhaps, since you were half-way through the service cycle for your oil, they should have charged you a pro-rata fee. Yes, I'm kidding.

    In my experience, I don't know of any company that covers consumables in their warranty. In my opinion, as a goodwill gesture they should waive the cost to reset the service indicator. My dealer has done that in the past.

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