"If I had my life to live over, I'd dare to make more mistakes next time...I'd relax,I'd limber up... I would take fewer things seriously...take more chances... take more trips...climb more mountains...swim more rivers...eat more ice cream." Jorge Luis Borges at age 85.
Several people asked why I waited 7 years to "demand" a new bike. The answer is that I did not wait. I have been asking for 5 years. It took three years to reach Anthony Cavanaugh. I spoke with the 1-800 customer service employees many times. They were nice but would not pass me up to the next level. I only received a call from Anthony after posting on the Motorrad facebook page asking for help.
The very first time that I had the bike repaired it was one month before the 3 year factory warranty expired. Most lemon laws state that you must have 3 or more repairs for the same problem during the warranty period. So it would have been difficult to win under the lemon law rules of TN.
If nothing else good comes out of this at least the members will know how to reach Anthony Cavanaugh(pre-litigation and vehicle buy-back manager). Anthony.firstname.lastname@example.org His direct line is 201-263-8215
Two weeks ago is the first time that BMW declared that "I have a unrepairable and defective bike and the only solution is a new engine". It took seven years for them to admit this and that is why I have started this email and social media campaign at this time.
You are right, $1,241.17 is an insulting amount of a buy-back offer and that is what got me all fired up and pissed off. If Anthony would have offered normal trade-in value I would have accepted it and bought a new bike and that would have been the end of the story
I agree that the MOA needs a more powerful voice to be able to influence BMW NA to take a second look at problems when they occur.
As an example: I talked to the MOA staff 5 years ago and the only solution they had was to put me in touch with the MOA liaison person. I think his name was Jim. Jim was very nice and was kind enough to make a few phone calls for me but Jim admitted that he does not have any power to get anything done.
So the MOA forum moderators had no clue how to contact BMW. There helpful information was to give me the customer service 1-800 number. Trust me, the customer service reps are very nice but are nothing but talking heads.
Being a moderator has to require a lot of time and I appreciate them being willing to donate it. The forum would not work without their help.
It nothing else good comes out of my saga I hope that the forum will demand that the MOA get some "balls" and find out how to make BMW pay attention.
All right, I am off my soap box and will not be posting any new threads on this subject.
Thanks for all the positive replies and suggestions. I hope you have a good summer.
What is the purpose of the MOA?
From the articles of incorporation as well as the web site here:
To foster communication and a sense of family among BMW motorcycle enthusiasts."
In other words, we are a social organization composed of people who are enthusiastic about BMW motorcycles.
Seems to be to be a pretty far stretch to turn it into a consumer advocacy board for BMW owners.
But if that is what members want, they will have to get BOD members elected who share that viewpoint as a start. Then the membership would have to buy into the proposition that our purpose for existing has changed.
There is nothing that will change the OP's position as he is acting on principal. Several have suggested he take the trade and move on but w/o success.
I'm 66 and my life is too short to continue to over an object.
Ride Well, Ride Often, Ride to
Charter Member "High Town" crew.
BMWMOA 162849 | BMWRA 41335 | VROC 8109-R | VBA 19
This post by Greg Feeler in the other thread answers this issue.
I'm going riding today. Hope everyone else gets a chance to ride as well.
Ride Well, Ride Often, Ride to
Charter Member "High Town" crew.
Been following this debate about Randy's problems with BMW NA with alarmed interest.
Over here in Oz we do have similar problems, I suspect our Trade Practices Act is tougher than US national laws & state consumer laws. Here we have a "fit for purpose test" and on my reading Randy's bike was never fit for purpose.
We are a small market for BMW in Australia but there have been a number of BMW owners who never got satisfaction.
BMW NAs attitude must have something to do with certain other Teutonic manufacturers, ie it's in the culture of the fatherland. In Oz, VW have fought a long, mostly private battle, not to act in a fair and reasonable manner on warranty claims on its Polo, Golf, and lesser, Jetta lines, particularly with EMS and DSG gearboxes. In Melbourne, a woman , travelling on a freeway at 100kph, barely survived a rear end shunt from a B-double truck when her engine management system shut off her motor instantly. as the truckie said, I saw no brake lights.
Now the matter is well & truly in the spotlight of the " court of current affairs " TV shows, and VW is squirming in the glare of the public spotlight, but apparently still protesting its not a systemic issue worthy of a product recall, despite the volume of complaints
Maybe that's the answer-go public on consumer affairs TV programs - works here, along with, you guessed it, a face book campaign. Just ask the major retailers here in Oz.
One final comment on whether MOA should act as an ombudsman for BMW product complaints. If the arrangement between MOA and BMW NA is anything like that between BMW Aust and our "BMW" clubs( cars and bikes ), BMW hold the reins. They control everything, just for the privilege of affiliation, right down to club logos ( no roundel anymore ) and what goes into a newsletter, in return for a few measly accessories for raffles. They are control freaks ( it's known to lawyers as controlling the brand)
Good luck Randy - more strength to your arm
Folks, we're going to close this thread since the Original Poster has moved on and opened another on-going thread over here:
We trying to keep the spreading of similar threads to a minimum here on the forum.
Kurt -- Forum Administrator ---> Resources and Links Thread <---
'78 R100/7 & '69 R69S & '52 R25/2
mine-ineye-deatheah-pielayah-jooa-kalayus. oolah-minane-hay-meeriah-kal-oyus-algay-a-thaykin', buddy!