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Thread: Need fellow members help in emailing BMW executives about my defective bike.

  1. #31
    Administrator 20774's Avatar
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    There are no restrictions for posting in the forum other than those given in the Posting Guidelines as give here:

    http://www.bmwmoa.org/forum/faq.php?...tingguidelines

    The moderators and I monitor the posts and if we feel that a specific post violates these guidelines, then the post or thread will be deleted/closed. That is what happened in this particular situation.

    The situation is under review by other moderators and staff.
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  2. #32
    Dixie, the land of cotton
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    Billy Walker here is the loving response for BMW facebook team.

    BMW Motorrad: Hi Randy Holdford, thanks for your opinion on the situation. We have provided what we feel is a reasonable solution and you have declined to accept it. We ask you to refrain from encouraging other fans to email members of the BMW staff because it may limit the response time for your fellow Motorrad community members who may have a problem or concern that needs solving. You are free to post on the main BMW Motorrad page however in future, if you continue to promote your situation on other BMW Motorrad users posts, we will have to delete them.

    All the best
    Your BMW Motorrad Facebook Team


    I test drove the 700gs on Tuesday and liked it very much. It does have a strong vibration around 5,000-7,000 rpm's but I could live with that.

    I also rode a friends new Suzuki 650 Adventure last week. The bike does not have quite as much HP but is fun to ride and does not have the vibration. The Suzuki comes with ABS and good looking aluminum panniers and crash bars and cost around $2,000 less than the basic 700gs without panniers or crashbars.

    Two of the guys that I ride with just bought the Suzuki 650 Adventure over the BMW 700gs. Part of the reason was because of all the problems I have had. These two guys are FedEx executives and money was not an issue. They both have Harley's and Goldwing's as their primary bikes. But they love to ride the Suzuki 650 Adventure because it is fun to ride.

    I know for a fact that BMW's stubbornness caused them at least two recent bike sales.

  3. #33
    Ponch ponch1's Avatar
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    Quote Originally Posted by espressoforyou View Post
    I would have thought that the main purpose of this forum is for the members to have free flowing conversation and to try and help each other out. If I am wrong please let me know.

    What exactly did ponch do that was inappropriate?

    Thanks for you help in understanding the issue.
    On BMW's FB page, where your post is, I made references to hitler, goebbels and the method the germans used to kill a lot of people vis a vis BMW. None of it was factually incorrect, but the moderator here thought I was over the top on BMW's FB page, so I needed to be censored here.
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  4. #34
    Certifiable Old Fart beemerdons's Avatar
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    Quote Originally Posted by billy walker View Post
    I for one would like to see this post. Please repost and let the membership make the decision as to the appropriateness. Thank you.
    +1, Gunny; Having spent six years in US Army Artillery 1968-74 as a DAGBY (dumb ass gun bunny!) and 39 years in Construction Trades as a Pipefitter and with a million motorcycle miles under my butt, I do think with my now going on age 65 I'm fully able to handle that post without freaking out!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  5. #35
    Dixie, the land of cotton
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    Thanks Kurt for getting back so quick.

    Being the forum administrator or moderator is not an easy job I am sure. But after BMW's facebook team basically said "shut up and do not get others stirred up" has hit the nerve of censorship with other forum members.

    They only way I was every able to reach anyone at BMW Corporate was because of a facebook post on the Motorrad page 6 years ago. I tried the 1-800 customer service number and they were very polite but had no power and would not connect me the corporate people such as Anthony Cavanaugh. I tried going through the MOA liaison reps and he was very nice and tried to help but does not have any authority or pull with BMW.

    So the only way I was able to reach BMW corporate was through a polite posting on the Motorrad facebook page asking for help. Within 24 hours of that posting I received a call from BMW Corporate.

    I have tried for 7 years to get BMW to admit that I have a defective bike. Last week Anthony Cavanaugh TEAM LEADER at BMW in charge of pre-litigation and vehicle buy-back stated the following to me:

    "your bike is unrepairable and the only solution is to put in a new engine which would cost over $9,000 which is more than the bike is worth"

    So BMW waited until the mileage on my bike reached over 44,000 miles before they admitted that I have a factory defective bike. Now they "generously" want to offer a $1,241.17 to buyback my bike.

  6. #36
    Dixie, the land of cotton
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    Thanks Don for your support but mostly for serving our country.

    Thanks again and I will keep you posted.

  7. #37
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    Quote Originally Posted by espressoforyou View Post
    I bet someone on the BMW facebook teams gets their butt chewed off for sending out that response. But then maybe not, that is just the German attitude, them being "the superior race and all".

    Let's keep that loving and caring response alive on social media.

    BMW Motorrad: Hi Randy, thanks for your opinion on the situation. We have provided what we feel is a reasonable solution and you have declined to accept it. We ask you to refrain from encouraging other fans to email members of the BMW staff because it may limit the response time for your fellow Motorrad community members who may have a problem or concern that needs solving. You are free to post on the main BMW Motorrad page however in future, if you continue to promote your situation on other BMW Motorrad users posts, we will have to delete them.

    All the best
    Your BMW Motorrad Facebook Team
    Is this the veiled threat? Not only could it be interpreted as a veiled threat but they fail to provide you with a reason as to why you should take such a huge financial hit on their problem motor. If it is indeed a threat that pretty poor on their part.

    I will e-mail them daily until they give you a better deal. Assuming your story is correct they have forced you into a bad position even if they do continue to honor the 2-year parts warranty. Let me know if they up the ante.

  8. #38
    Certifiable Old Fart beemerdons's Avatar
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    Quote Originally Posted by billy walker View Post
    Is this the veiled threat? Not only could it be interpreted as a veiled threat but they fail to provide you with a reason as to why you should take such a huge financial hit on their problem motor. If it is indeed a threat that pretty poor on their part.

    I will e-mail them daily until they give you a better deal. Assuming your story is correct they have forced you into a bad position even if they do continue to honor the 2-year parts warranty. Let me know if they up the ante.
    https://www.facebook.com/bmw.motorcycle Hey Guys, is the Facebook page you folks are referring to? I couldn't find either Randy or Ponch's posts!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  9. #39
    Dixie, the land of cotton
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    Thanks Billy, I will email you my receipts showing all the "repairs"

    I would appreciate any help you can give me regarding my r1200gs and an ongoing problem with leaking engine and transmission seals.

    R1200GS Vin # WB10317A55ZL77208
    Randy Holdford 1504 Franklin Dale Cove Collierville TN 38017 901-409-7409
    07-14-2007 Miles: 12,555 First reported oil leak. Service writer said to monitor leak
    __________________________________________________ ___________________________________
    04-09-2008 Miles: 15,444 Little Rock BMW Warranty 0004995-134
    Defect Code: 1111584800 Shaft sealing ring
    Output shaft
    Clutch end leaking, installed new clutch
    Clutch Plate BMW 21217697737, Shaft Seal BMW 23127683995, Drive Shaft Seal BMW23127656019
    Compensating Shaft Seal BMW 11117685005
    __________________________________________________ ___________________________________
    10-22-2008 Miles: 3,847??? Little Rock BMW Warranty 0006037-1083
    Defect Code: 2312004800 Sealing ring
    Input shaft, front leaking
    Transmission Input seal BMW 23127705086
    __________________________________________________ __________________________________
    02-04-2010 Miles: 27,538 Little Rock BMW Warranty 0008199-3346
    Defect Code: 2312004800 Sealing ring
    Input shaft, front leaking
    Transmission Input seal BMW 23127705086, Compensating shaft seal BMW 1117685005
    __________________________________________________ __________________________________
    07-28-2010 Miles: 30,606 Bloodworth Motorcycles Warranty
    Defect Code: 1127064800 Shaft sealing ring, Compensating Shaft
    Compensating Shaft Seal BMW 11117685005
    __________________________________________________ _____________________________________
    05-20-2011 Miles: 36,438 Bloodworth Motorcycles Warranty
    Output rear/ cylinder clutch
    Output Cylinder clutch BMW 21527724542, Seal, Clutch M/C 23127705085
    __________________________________________________ ______________________________________
    Page 2
    09-25-2012 41,183 miles Put bike in the shop on 06-04-2012 and picked it up 16 weeks later on 09-25-2012
    Compensating Shaft Seal BMW 11117685005 Compensating shaft seal
    Input Shaft seal BMW 23127705086 Transmission Input seal


    09-26-2012 41,287 miles Drove the bike 1 hour and had to return it because of a bad bearing.
    Compensating Shaft Seal BMW 1117685005 Compensating shaft seal(rear)
    Compensating Shaft Seal BMW 11118528387 Compensating shaft seal(front)
    Compensating Shaft front bearing 11147665326 Compensating shaft bearing(front)
    Compensating Shaft front O-ring 11147665328 O-ring for front of engine for the shaft
    Compensating Shaft Balance Weight 11277670337 Compensating Shaft balance weight


    10-13-2012 41,701 miles
    05-10-2013 with 44,321 miles and I am my seals are leaking again. The bike will have to be broken apart for the 8th time and the seals replaced. But based on past experience they will start leaking again in a few thousand miles.
    I have been having electrical problems for the last year with my electrical system. The following is a summary of the problems I have been having.
    Last year I started to have some electrical problems. My heated hand grips, both blinkers, trip meter, flashers, horn, and rear brake light(tail light worked fine) all stopped working. My brake failure light started flashing rapidly and the servos worked sometimes but not all the time. Some times my front servo worked but not my rear servo. This may or may not have any bearing on the problem but my high beam "out" indicator was the first thing I noticed acting up about two month prior. It would intermittently show the high beam not working.
    The first thing I tried to correct the problems was to replace the battery, but that did not help. Then I removed the gas tank and check the computer connectors and did not see any corrosion when I removed the connectors. I replaced the front brake micro switch and now the rear brake light works fine all the time.
    Several mechanics have stated that the electrical problems could have been caused by my bike being ?broken in half? seven times to replace defective engine output seals, counterbalance seals, clutch slave cylinders seals, transmission input and output seals and counterbalance shaft bearings along with the clutch. So far all of the above seals have been covered by factory warranty or the 2 year parts and labor warranty. See the list of repairs at the bottom of this email.
    By the way, it looks like one of the seals has gone bad again and I will take the bike back to Bloodworth BMW this fall to have the repairs done for the 8th time. I am thankful that all the seal repairs have been covered under warranty but it is costing BMW $1,500 plus every time this bike is broken in half. I figure that the total warranty repair costs are somewhere between $10,000 to $13,000 and the leaking seal issue has not been corrected yet.
    Bloodworth BMW does not know what is causing the electrical problems. They suggested replacing the wiring harness which would cost over $1,500 but said that the wiring harness might not be the problem and would probably have to replace other parts until they found the problem. I understand that electrical problems can be hard to diagnosis but I don?t want to have to pay several thousand of dollars while the dealer guess?s which parts to replace next.
    Update: after riding for several months with the above mentioned electrical problems some of my electrical issues ?solved? themselves. The heated handgrips, blinkers, flashers, trip meter and horn all work correctly now. Every now and then they might stop working for a short while but then will work fine for several months. The ?Brake Failure? light always flashes and the ABS and servos do not work 95% of the time. But every once in a while as I am riding the bike the ?brake Failure? light goes out and the ABS and servos work fine until I turn the bike off. When I restarted the bike all the brake problems are back.
    I rode this weekend and after 20 miles the ABS and servos started working and worked fine until I turn the bike off. When I restart the bike the ABS/servos to not work but started working again after about 30 minutes.
    I would appreciate any ?goodwill? assistance the BMW could help me with considering my bike has been broken in half 7 times which probably damaged the wiring at some point. I would be like removing and replacing the entire motor and transmission in a car 7 times, something is bound to be damaged in the process. Thanks for your help.
    Randy Holdford 1504 Franklin Dale Cove, Collierville TN 38017 901-409-7409

  10. #40
    Ponch ponch1's Avatar
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    Quote Originally Posted by beemerdons View Post
    +1, Gunny; Having spent six years in US Army Artillery 1968-74 as a DAGBY (dumb ass gun bunny!) and 39 years in Construction Trades as a Pipefitter and with a million motorcycle miles under my butt, I do think with my now going on age 65 I'm fully able to handle that post without freaking out!
    Didn't an Elvis Costello song have a line that went: "I used to be disgusted, now I am just amused." Something like that.
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  11. #41
    Registered User Emoto's Avatar
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    Why don't you take legal action against BMW? If they have provided a product so completely unsuitable for its stated purpose, and you can document them telling you it is defective, then you should have a case. All of these forum posts in so many places are not really going to do anything. Sue them for the bike value and be done with it.
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  12. #42
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    does your state of residence have a "lemon law"? that might be a way to address this concern.
    Ride Safe, Ride Lots

  13. #43
    Dixie, the land of cotton
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    Good point Emoto

    The problem with suing is that by the time that BMW finally admitted that I have a defective bike my bike now has 45,000 miles on it and the "lemon Laws" and state buyback guidelines are weighted in favor of the corporations and vehicles with very few miles on them.

    I plan on talking to small claims court in July. Thanks for your input.

  14. #44
    Dixie, the land of cotton
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    bikerfish, the "lemon Law" might apply but my bike has a lot of miles on it now

    Lemon Laws work best with very few miles on a vehicle. BMW stalled so long that I have a bunch of miles on the bike.

  15. #45
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    Quote Originally Posted by ponch1 View Post
    On BMW's FB page, where your post is, I made references to hitler, goebbels and the method the germans used to kill a lot of people vis a vis BMW. None of it was factually incorrect, but the moderator here thought I was over the top on BMW's FB page, so I needed to be censored here.
    Oh boy... I do think BMW NA is filled with evil Corporate Talking Heads with what amounts to zero customer concern on a remarkably frequent basis I'm not sure they sink as low as your references. Should the post have been removed? I think not as I've never seen you post anything that needs to be removed.

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