Page 1 of 6 1 2 3 ... LastLast
Results 1 to 15 of 85

Thread: Need fellow members help in emailing BMW executives about my defective bike.

  1. #1
    Dixie, the land of cotton espressoforyou's Avatar
    Join Date
    Nov 2005
    Location
    Memphis
    Posts
    256

    Need fellow members help in emailing BMW executives about my defective bike.

    Good News: BMW Finally offered a "BUY-BACK" of my 2005 r1200gs
    After 7 long years of going back and forth with BMW NA they finally offered a buy-back of my bike because of the ongoing engine output and counterbalance seal failures.

    On Tuesday this week Anthony Cavanaugh(TEAM Leader of pre-litigation and vehicle buy-back with BMW NA) said the following:

    "your bike is unrepairable and the only solution is to replace the engine which would cost over $9,000 and is more that the bike is worth".

    Anthony then gave me the "generous" buy-back offer of $1,241.17 for my 2005 r1200gs with 42,321 miles on it.. I politely declined the offer.

    I even offered to purchase a new f700gs from Bloodworth BMW on Tuesday if BMW NA would give me a reasonable trade assist on my bike. I had David Bloodworth talk to Anthony Cavanaugh, but BMW NA would not increase the buy-back offer.

    The only way I was ever able to get in touch with BMW Corporate was by posting on the Motorrad Facebook page and by emailing all the top executives including Vice President of Motorrad NA Hans Blesse along with CEO Ludwig Willisch

    I would appreciate my fellow forum members sending an email to CEO Ludwig Willisch at ludwig.willisch@bmwna.com along with Anthony Cavanaugh at anthony.cavanaugh@bmwna.com and Hans Blesse at Hans.Blesse@bmwna.com and commenting on my situation. If I can get 20 plus people to email Anthony, Ludwig and Hans it is possible that they will reconsider their "generous" offer of $1,241.17 for the buy-back of my bike and maybe come up with a reasonable offer.

    Thanks for you help.

  2. #2
    Registered User kioolt's Avatar
    Join Date
    Apr 2003
    Location
    Maryland
    Posts
    351
    I'd be glad to help you out. There offer seems way too low to me. Is the only thing wrong with it the ongoing engine output and counterbalance seal failures? If so, I believe they should pay you what the bike would be worth without these unrepairable problems. A wrecked bike would possibly be worth their offer. What would you consider a reasonable offer?

    Quote Originally Posted by espressoforyou View Post
    Good News: BMW Finally offered a "BUY-BACK" of my 2005 r1200gs
    After 7 long years of going back and forth with BMW NA they finally offered a buy-back of my bike because of the ongoing engine output and counterbalance seal failures.

    On Tuesday this week Anthony Cavanaugh(TEAM Leader of pre-litigation and vehicle buy-back with BMW NA) said the following:

    "your bike is unrepairable and the only solution is to replace the engine which would cost over $9,000 and is more that the bike is worth".

    Anthony then gave me the "generous" buy-back offer of $1,241.17 for my 2005 r1200gs with 42,321 miles on it.. I politely declined the offer.

    I even offered to purchase a new f700gs from Bloodworth BMW on Tuesday if BMW NA would give me a reasonable trade assist on my bike. I had David Bloodworth talk to Anthony Cavanaugh, but BMW NA would not increase the buy-back offer.

    The only way I was ever able to get in touch with BMW Corporate was by posting on the Motorrad Facebook page and by emailing all the top executives including Vice President of Motorrad NA Hans Blesse along with CEO Ludwig Willisch

    I would appreciate my fellow forum members sending an email to CEO Ludwig Willisch at ludwig.willisch@bmwna.com along with Anthony Cavanaugh at anthony.cavanaugh@bmwna.com and Hans Blesse at Hans.Blesse@bmwna.com and commenting on my situation. If I can get 20 plus people to email Anthony, Ludwig and Hans it is possible that they will reconsider their "generous" offer of $1,241.17 for the buy-back of my bike and maybe come up with a reasonable offer.

    Thanks for you help.
    2004 R1150RT 145,700 miles
    1991 K100LT 126,700 miles
    1982 R100RT 106,900 miles
    Total 379,300 BMW miles

  3. #3
    Dixie, the land of cotton espressoforyou's Avatar
    Join Date
    Nov 2005
    Location
    Memphis
    Posts
    256

    Good question kioolt

    I would think that considering all the crap I have had to deal with that the average for sale by owner price of $6,000 to $8,000 would be reasonable.

    Bloodworth BMW offered $4,000 and they said that they will just wholesale it out.



    I would appreciate my fellow forum members sending an email to CEO Ludwig Willisch at ludwig.willisch@bmwna.com along with Anthony Cavanaugh at anthony.cavanaugh@bmwna.com and Hans Blesse at Hans.Blesse@bmwna.com and commenting on my situation. If I can get 20 plus people to email Anthony, Ludwig and Hans it is possible that they will reconsider their "generous" offer of $1,241.17 for the buy-back of my bike and maybe come up with a reasonable offer.

    Thanks for you help.

    Randy

  4. #4
    Left Coast Rider
    Join Date
    Nov 2011
    Location
    Vancouver Canada
    Posts
    936
    Quote Originally Posted by espressoforyou View Post
    Bloodworth BMW offered $4,000 and they said that they will just wholesale it out.
    Take the $4k and move on. From the looks of things, you've invested too much time in this already.

  5. #5
    Certifiable Old Fart beemerdons's Avatar
    Join Date
    Mar 2006
    Location
    Chandler, AZ
    Posts
    634
    Quote Originally Posted by BC1100S View Post
    Take the $4k and move on. From the looks of things, you've invested too much time in this already.
    +1, Gunny; Mr. Anthony Cavanaugh is a definitely Good Gentleman and really helped me finally get the repair parts for my deer strike damaged K1600GT after BMW AG Germany had sat on their worthless butts doing absolutely nothing for five straight months, Brother Randy $1,241 is probably all BMW NA will allow AC to go up to in this matter and the $4,000 from Bloodworth BMW strikes me as a very equitable fair offer.
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  6. #6
    Dixie, the land of cotton espressoforyou's Avatar
    Join Date
    Nov 2005
    Location
    Memphis
    Posts
    256

    Good point BC1100S, but it is the principle of the matter that matters to me now.

    If everyone just said screw it and let's spend the extra time and effort and make the manufacture do the right thing then the threshold will be lower and lower the next time for the manufacture. Kind of like when you have your 15 year old son wash his mothers car 3 times until he does a good job. It would have been easier for me to just finish it myself or just be satisfied with a car wash only half done. I am trying to teach my son to do it right the first time. Same way with BMW, just own up to the defect and make it right, have a satisfied customer and sell me additional bikes.

  7. #7
    Certifiable Old Fart beemerdons's Avatar
    Join Date
    Mar 2006
    Location
    Chandler, AZ
    Posts
    634
    Quote Originally Posted by espressoforyou View Post
    If everyone just said screw it and let's spend the extra time and effort and make the manufacture do the right thing then the threshold will be lower and lower the next time for the manufacture. Kind of like when you have your 15 year old son wash his mothers car 3 times until he does a good job. It would have been easier for me to just finish it myself or just be satisfied with a car wash only half done. I am trying to teach my son to do it right the first time. Same way with BMW, just own up to the defect and make it right, have a satisfied customer and sell me additional bikes.
    Randy if you can get the BMW Corporation to do things "the right way" then you are a much better man than all of the rest of us Gunga Din, I have ridden BMW continuously since March of 1969 and I have never seen BMW AG or BMW NA put the customer first - NEVER/EVER!

    Trying to teach the BMW Corporation to do the right thing is exactly the same thing as trying to teach a pig how to sing: It is a complete and total waste of your time, plus it annoys the living hell out of the pig! jes' sayin' and nuff said!
    Last edited by beemerdons; 06-06-2013 at 09:45 PM.
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  8. #8
    Dixie, the land of cotton espressoforyou's Avatar
    Join Date
    Nov 2005
    Location
    Memphis
    Posts
    256

    beemerdons, I agree that Anthony is a good guy in a difficult position.

    Anthony Cavanaugh has been a pleasure to work with and always follows up promptly with my inquiries. Even if I don't agree with his decisions I think he is an asset to Motorrad USA.

    All Anthony has to do is say that he will match the $4,000 trade-in offer as part of a goodwill offering and I would probably do the deal. All I am asking BMW to do is to solve the leaking seal problems for good or replace the engine or make up the difference in the trade-in offered from Bloodworth and what a non-defective bike is worth.

    Anthony says that "I have an unrepairable bike and the only solution is to replace the motor". It is not my fault the the bike came defective from the factory and I should not be penalized for their mistake.

    Defects happen, no big deal. It is how you own up to the defect that reveals what kind of company you are.

  9. #9
    Dixie, the land of cotton espressoforyou's Avatar
    Join Date
    Nov 2005
    Location
    Memphis
    Posts
    256

    Beemerdons, I think you hit the pig on the head and I am the one squealing.

    Good point and I will keep you posted. But I would still appreciate you taking 3 minutes and sending an email to the following BMW executives. Thanks

    I know how big corporation operate. It doesn't take but a few emails to the top dog(pig) until the chief passes the problem down to a subordinate and says why didn't you take care of this. I have seen the process happen over and over again.

    It just takes a little grease to make the pig move off it's position.

    And I find it a challenge and fun.

    I would appreciate my fellow forum members sending an email to CEO Ludwig Willisch at ludwig.willisch@bmwna.com along with Anthony Cavanaugh at anthony.cavanaugh@bmwna.com and Hans Blesse at Hans.Blesse@bmwna.com and commenting on my situation. If I can get 20 plus people to email Anthony, Ludwig and Hans it is possible that they will reconsider their "generous" offer of $1,241.17 for the buy-back of my bike and maybe come up with a reasonable offer.

  10. #10
    Registered User cowboyatheart's Avatar
    Join Date
    Feb 2009
    Location
    Garden Bay, BC, Canada
    Posts
    381

    Bmw

    If you want to stick to your principles, that's your prerogative. I applaude you. However I believe you will be

    I am now 53, been around the block a few times, and have dealt with BMW North America, and BMW Canada before. I had a brand-new BMW 323, ordered direct from the factory. At the same time I bought my wife a BMW 323 with a slightly different configuration.

    Her car ran perfectly.

    My car ran really well, the only problem it had was that intermittently, when I took my foot off the gas ,it would not de-accelerate.

    The pause in non de-acceleration was about 1 to 2 seconds, then it would de-accelerate.

    This was at best annoying, and at worst dangerous, especially when trying to stop for pedestrians or quickly for another car.

    After fourteen months, many times in the shop, many times out with the BMW rep, they finally gave me $2000 to shut up and go away. I accepted their offer. They were not going to do anything else, and personally I like driving BMWs.

    I lived with the issue for three years, then traded my car in for a 5 series.

    Sometimes, you get a lemon. BMW still makes, in my opinion, some the best driving vehicles and motorcycles in the industry.

    I personally will stick with them, even though they will not do, what I consider, to be the absolute right thing to do.

    So, do what you think is right, but don't expect them to offer you more money. For them, it is precedent-setting. Your choice will be whether you stick with BMW or not.

    For them, it is one customer. It's cheaper to lose that one customer, then set a precedent that would cost them a lot more in the long run.

    Because no matter how you feel, there are many more in line that will continue to buy BMWs.

    BTW, that 5 series was the best driving car ever!!
    Last edited by cowboyatheart; 06-06-2013 at 08:11 PM. Reason: More info
    Cowboy at Heart, info@meet-moringa.com
    All in one Nutrition. Energy. Weight loss. Skin Care.
    www.Meet-Moringa.com For optimum health, energy & beauty.

  11. #11
    Dixie, the land of cotton espressoforyou's Avatar
    Join Date
    Nov 2005
    Location
    Memphis
    Posts
    256

    cowboyatheart. You hit the the nail on the head.

    I agree with everything you said. I I really do like my GS and don't know of any other bike I would rather have.

    So far all the repairs have been paid for under the factory warranty or now by the 2 year parts and labor warranty. So I take me bike in every 6 months and they replace the seals at a cost of $1,500 to BMW and the 2 year warranty starts all over again. I might just try and set a record for the most money every paid out to "repair" a bike under the 2 year parts and labor warranty. So far it is over $13,000. I have additional bike so I always have one to ride even when one is in the shop.

  12. #12
    Certifiable Old Fart beemerdons's Avatar
    Join Date
    Mar 2006
    Location
    Chandler, AZ
    Posts
    634
    Have you contacted the BMW MOA Consumer Liaison yet? They were also involved in my dilemma with the BMW Corporation, they investigated the total lack of BMW AG/BMWNA factory support and assisted in solving my K1600GT situation. From our MOA Handbooks:

    Consumer Support
    Our members spend millions buying, maintaining
    and enjoying their BMW motorcycles. If a member
    has a problem with a company providing a product
    or service they can get useful information to resolve
    the conflict by contacting our Consumer Liaison.

    Contact: consumers@bmwmoa.org
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  13. #13
    Dixie, the land of cotton espressoforyou's Avatar
    Join Date
    Nov 2005
    Location
    Memphis
    Posts
    256

    beemerdons, yes I spoke with the liaison person last year.

    Very nice gentleman. He contacted BMW and Bloodworth BMW for me. Nice guy but does not have any authority. I appreciate him trying to help. I can not think of his name. Thanks for the suggestion.

  14. #14
    Left Coast Rider
    Join Date
    Nov 2011
    Location
    Vancouver Canada
    Posts
    936
    Quote Originally Posted by espressoforyou View Post
    ...And I find it a challenge and fun...
    I applaud you standing up for your principles. I don't believe that you will have success in moving this mountain, though. BMW seems to have taken the position of warrantying this particular issue for as long as you own this bike. If you choose to tolerate the pain that may cause you, that's up to you. Perhaps you might find a more pragmatic approach of more personal benefit in the long run.

    Best of luck on whichever path you choose to travel.

  15. #15
    Dixie, the land of cotton espressoforyou's Avatar
    Join Date
    Nov 2005
    Location
    Memphis
    Posts
    256

    Thanks BC1100s, I appreciate you reply

    As long as the seals fail within 2 years then the parts and labor warranty will cover the repairs. The seals go bad around 3,000 miles and I ride around 9,000 miles per year. Also if I do sell the bike to an individual the 2 year parts and warranty goes with the bike. So the seals are covered for as long as they fail within two years for 10 plus years. That 2 years parts and labor warranty is a great program.

    I might be pissing against the wind but do me a favor and email the 3 executive below. Thanks

    Anthony Cavanaugh is TEAM Leader in charge of pre-litigation and vehicle buy-back. His email is Anthony.cavanaugh@bmwna.com His direct line is 201-263-8215
    CEO Ludwig Willisch at ludwig.willisch@bmwna.com
    Vice President Hans Blesse at Hans.Blesse@bmwna.com

    Thanks Randy

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •