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Thread: Need fellow members help in emailing BMW executives about my defective bike.

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  1. #1
    Dixie, the land of cotton espressoforyou's Avatar
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    Need fellow members help in emailing BMW executives about my defective bike.

    Good News: BMW Finally offered a "BUY-BACK" of my 2005 r1200gs
    After 7 long years of going back and forth with BMW NA they finally offered a buy-back of my bike because of the ongoing engine output and counterbalance seal failures.

    On Tuesday this week Anthony Cavanaugh(TEAM Leader of pre-litigation and vehicle buy-back with BMW NA) said the following:

    "your bike is unrepairable and the only solution is to replace the engine which would cost over $9,000 and is more that the bike is worth".

    Anthony then gave me the "generous" buy-back offer of $1,241.17 for my 2005 r1200gs with 42,321 miles on it.. I politely declined the offer.

    I even offered to purchase a new f700gs from Bloodworth BMW on Tuesday if BMW NA would give me a reasonable trade assist on my bike. I had David Bloodworth talk to Anthony Cavanaugh, but BMW NA would not increase the buy-back offer.

    The only way I was ever able to get in touch with BMW Corporate was by posting on the Motorrad Facebook page and by emailing all the top executives including Vice President of Motorrad NA Hans Blesse along with CEO Ludwig Willisch

    I would appreciate my fellow forum members sending an email to CEO Ludwig Willisch at ludwig.willisch@bmwna.com along with Anthony Cavanaugh at anthony.cavanaugh@bmwna.com and Hans Blesse at Hans.Blesse@bmwna.com and commenting on my situation. If I can get 20 plus people to email Anthony, Ludwig and Hans it is possible that they will reconsider their "generous" offer of $1,241.17 for the buy-back of my bike and maybe come up with a reasonable offer.

    Thanks for you help.

  2. #2
    Registered User kioolt's Avatar
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    I'd be glad to help you out. There offer seems way too low to me. Is the only thing wrong with it the ongoing engine output and counterbalance seal failures? If so, I believe they should pay you what the bike would be worth without these unrepairable problems. A wrecked bike would possibly be worth their offer. What would you consider a reasonable offer?

    Quote Originally Posted by espressoforyou View Post
    Good News: BMW Finally offered a "BUY-BACK" of my 2005 r1200gs
    After 7 long years of going back and forth with BMW NA they finally offered a buy-back of my bike because of the ongoing engine output and counterbalance seal failures.

    On Tuesday this week Anthony Cavanaugh(TEAM Leader of pre-litigation and vehicle buy-back with BMW NA) said the following:

    "your bike is unrepairable and the only solution is to replace the engine which would cost over $9,000 and is more that the bike is worth".

    Anthony then gave me the "generous" buy-back offer of $1,241.17 for my 2005 r1200gs with 42,321 miles on it.. I politely declined the offer.

    I even offered to purchase a new f700gs from Bloodworth BMW on Tuesday if BMW NA would give me a reasonable trade assist on my bike. I had David Bloodworth talk to Anthony Cavanaugh, but BMW NA would not increase the buy-back offer.

    The only way I was ever able to get in touch with BMW Corporate was by posting on the Motorrad Facebook page and by emailing all the top executives including Vice President of Motorrad NA Hans Blesse along with CEO Ludwig Willisch

    I would appreciate my fellow forum members sending an email to CEO Ludwig Willisch at ludwig.willisch@bmwna.com along with Anthony Cavanaugh at anthony.cavanaugh@bmwna.com and Hans Blesse at Hans.Blesse@bmwna.com and commenting on my situation. If I can get 20 plus people to email Anthony, Ludwig and Hans it is possible that they will reconsider their "generous" offer of $1,241.17 for the buy-back of my bike and maybe come up with a reasonable offer.

    Thanks for you help.
    2004 R1150RT 145,700 miles
    1991 K100LT 126,700 miles
    1982 R100RT 106,900 miles
    Total 379,300 BMW miles

  3. #3
    Dixie, the land of cotton espressoforyou's Avatar
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    Good question kioolt

    I would think that considering all the crap I have had to deal with that the average for sale by owner price of $6,000 to $8,000 would be reasonable.

    Bloodworth BMW offered $4,000 and they said that they will just wholesale it out.



    I would appreciate my fellow forum members sending an email to CEO Ludwig Willisch at ludwig.willisch@bmwna.com along with Anthony Cavanaugh at anthony.cavanaugh@bmwna.com and Hans Blesse at Hans.Blesse@bmwna.com and commenting on my situation. If I can get 20 plus people to email Anthony, Ludwig and Hans it is possible that they will reconsider their "generous" offer of $1,241.17 for the buy-back of my bike and maybe come up with a reasonable offer.

    Thanks for you help.

    Randy

  4. #4
    Left Coast Rider
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    Quote Originally Posted by espressoforyou View Post
    Bloodworth BMW offered $4,000 and they said that they will just wholesale it out.
    Take the $4k and move on. From the looks of things, you've invested too much time in this already.

  5. #5
    Certifiable Old Fart beemerdons's Avatar
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    Quote Originally Posted by BC1100S View Post
    Take the $4k and move on. From the looks of things, you've invested too much time in this already.
    +1, Gunny; Mr. Anthony Cavanaugh is a definitely Good Gentleman and really helped me finally get the repair parts for my deer strike damaged K1600GT after BMW AG Germany had sat on their worthless butts doing absolutely nothing for five straight months, Brother Randy $1,241 is probably all BMW NA will allow AC to go up to in this matter and the $4,000 from Bloodworth BMW strikes me as a very equitable fair offer.
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  6. #6
    Dixie, the land of cotton espressoforyou's Avatar
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    Good point BC1100S, but it is the principle of the matter that matters to me now.

    If everyone just said screw it and let's spend the extra time and effort and make the manufacture do the right thing then the threshold will be lower and lower the next time for the manufacture. Kind of like when you have your 15 year old son wash his mothers car 3 times until he does a good job. It would have been easier for me to just finish it myself or just be satisfied with a car wash only half done. I am trying to teach my son to do it right the first time. Same way with BMW, just own up to the defect and make it right, have a satisfied customer and sell me additional bikes.

  7. #7
    Certifiable Old Fart beemerdons's Avatar
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    Quote Originally Posted by espressoforyou View Post
    If everyone just said screw it and let's spend the extra time and effort and make the manufacture do the right thing then the threshold will be lower and lower the next time for the manufacture. Kind of like when you have your 15 year old son wash his mothers car 3 times until he does a good job. It would have been easier for me to just finish it myself or just be satisfied with a car wash only half done. I am trying to teach my son to do it right the first time. Same way with BMW, just own up to the defect and make it right, have a satisfied customer and sell me additional bikes.
    Randy if you can get the BMW Corporation to do things "the right way" then you are a much better man than all of the rest of us Gunga Din, I have ridden BMW continuously since March of 1969 and I have never seen BMW AG or BMW NA put the customer first - NEVER/EVER!

    Trying to teach the BMW Corporation to do the right thing is exactly the same thing as trying to teach a pig how to sing: It is a complete and total waste of your time, plus it annoys the living hell out of the pig! jes' sayin' and nuff said!
    Last edited by beemerdons; 06-06-2013 at 09:45 PM.
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  8. #8
    Dixie, the land of cotton espressoforyou's Avatar
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    beemerdons, I agree that Anthony is a good guy in a difficult position.

    Anthony Cavanaugh has been a pleasure to work with and always follows up promptly with my inquiries. Even if I don't agree with his decisions I think he is an asset to Motorrad USA.

    All Anthony has to do is say that he will match the $4,000 trade-in offer as part of a goodwill offering and I would probably do the deal. All I am asking BMW to do is to solve the leaking seal problems for good or replace the engine or make up the difference in the trade-in offered from Bloodworth and what a non-defective bike is worth.

    Anthony says that "I have an unrepairable bike and the only solution is to replace the motor". It is not my fault the the bike came defective from the factory and I should not be penalized for their mistake.

    Defects happen, no big deal. It is how you own up to the defect that reveals what kind of company you are.

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