Liner here & you gotta have a controller or you'll burn up!
Liner here & you gotta have a controller or you'll burn up!
I heard that without the controller you are 100% on. I figured the controller was a must to moderate the heat. Even though I am only looking at the Jacket Liner for now, I figured to install the duel controller just in case I decide to add on in the future.
Thank you
John
So what happens if the battery's in a wireless controller go dead??
Thought I would update everyone on my NEW purchase of a GERBING JACKET LINER, GLOVES and DUAL CONTROLLER. I am very disapointed to say the least. JACKET and CONTROLLER burned up first time I used it. It was very difficult to contact Gerbings by phone. After holding over thirty minutes three different times I talked to "Linda" and was told to send it to Olympia WA. for repair. After three weeks I still did not hear from anyone and went through the phone hold twice again, once for thirty minutes and once for twenty minutes. I was told it would be at least another week.
After five weeks I recieved a previously opened controller and my NEW/OLD JACKET LINER. My Jacket liner smelled so bad I had to keep it in the garage. It strongly smelled of burned electrical smoke and fire.
The Gloves, jacket liner and dual controller cost over $500. Along with the jacket return was a letter stating they were bought out by Prospect Brands, LLC and to call Thomas J. Nolan President and CEO of the new acquiring company. I did just that and was told to send an email to the new location in North Carolina and a new jacket liner would be sent. This was eight days ago and I still have not heard from anyone since nor have I recieved the new JACKET and CONTROLLER!
After over SEVEN weeks since my purchase I am still out $500+ and no usable product.
I went to the Los Angeles International motorcycle show last weekend where GERBINGS had a display booth and told them what had happened. "Katie" who handled these problems in Olympia WA said she no longer worked for GERBINGS. Working the show was her last day.
After talking to others I realized they sent me last years model (made in China) that has had numerous quality control issues and they are now bought out by Prospect Brands, LLC. They will now attempt to manufacture in the USA to improve quality and fulfill a government contract. Was told most products are not available to the general public and will not be for up to a year.
My simple advice is to buy another brand at this time or until GERBING/PROSPECT BRANDS LLC gets it together and can provide a reliable product and creates a true customer service and phone contact.
I talked again to Thomas J. Nolan the new President and CEO of GERBINGS/PROSPECT BRANDS and was told there is not another contact for the new plant or business yet but was promised again I would be sent a new jacket liner and controller as promised earlier. I am still waiting--now going on to eight weeks.
They have a full page add in our MOA magizine this month. Buyer be ware!
Jack
"All my life I wanted to be somebody. Now I realize I should have been more specific."
Some friends went to a Motorcycle show in San Mateo CA about 3 weeks ago and talked to a Gerbing factory Rep. Gerbing products have been back ordered for months. The reason for the back up is not only due to moving the operation back to the USA but they are now making the liners that run on battery packs for Cabela's and Columbia sports wear. If your a hunter, ski or snow boarder, heated gear is really taking off. Light weight, not bulky and as warm or cool as you want to make it. I tried to purchase a large long and was told it would be the middle to the end of December. One of the suppliers that my local shop uses has had an order in since May 15th. They are out of most sizes. So, I am sitting and waiting. The controller is already mounted on the bike. So close but so far.......
Going on nine weeks now and no replacemrnt warraty for burned up Gerbings. Burned up on first use.
Jack
"All my life I wanted to be somebody. Now I realize I should have been more specific."
Interesting story, sorry to hear of your troubles, and tonight during some final sewing on my DIY liner, i began to second guess the DIY route.
I will continue with renewed enthusiasm.
Democracy is two wolves and a lamb voting on what to have for lunch
Liberty is a well-armed lamb contesting the vote
Try
http://www.cyclenutz.com/
Last time I was there he had stock
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Kris - 2007 f650GS