Another RT Final Drive Bites the Dust '07 R1200RT

[glurkus]

Just found out My 07 RT with 31000 miles needs the final drive rebuilt. After new tires, I noticed a vibration in the bike that was not there before, mostly feeling it in the foot pegs.
I had just gone a couple of miles from home when I could smell burning brakes. I pulled over and found the rear brake and caliper too hot to touch. Thinking my rear brake was locking up, I put the bike on the center stand and put in it gear. The rear wheel wobbled about an 1/8th.
I called the Dealer and they said the final drive was out. No oil leaking from FD and all periodic service was done. The good news is that BMW will pick up most of the tab.

[f14rio]

is that usually the case for bmw to help out with the bucks?
i'm thinking that if all service was done by the dealer that might affect their decision to help.

[C172MyP51]

If nothing else, you've provided other RT owners with valuable clues on what goes wrong when a final drive is going bad. I didn't know about the brake smell/heat, and I wouldn't have thought to put it up on the center stand in gear.
Thanks, hope BMW takes good care of you!
-Scott

[NI5L]

Caca pasa.

[greenwald]

[tsperez]

I have a couple of questions...
1 - Why is the dealer helping with the cost since your bike is well past the warranty period? I hope the rest of us get service like that.

2 - Are you sure the final drive was serviced every time it was required? I wonder if the older style FD was serviced since it was harder for the mechanic to perform. On my ST1300 it was so easy to do that I almost always changed the FD oil when I was doing an engine oil change.

tsp
My Blog: http://www.swriding.blogspot.com

[glurkus]

"Why is the dealer helping with the cost since your bike is well past the warranty period?"

The service manager told me that because of the low miles BMW will pay for the parts and most of the labor. We'll see if that holds true when I get my bike back. I have also been a long time customer at the Beaver Dam dealership, and that might be part of it

"Are you sure the final drive was serviced every time it was required?"

I never physically saw it done, but I have the service records that says it was.

[mneblett]

Despite the vitriol often thrown at the mothership, BMWNA is actually pretty good at covering most or all of out of warranty repairs as "customer good will" on things that fail when they shouldn't (e.g., at too low a mileage or something that just wouldn't be expected to fail).

When you start to get out to things like a 100K mile final drive failure, you're not likely to get coverage -- at some point you have to say "it didn't unexpectedly fail, it wore out."

So, while there is a certain amount of subjectiveness to it, and your dealer's interaction with the BMWNA regional rep on your behalf can make a difference, on the whole NA's are pretty good (better than most) about out of warranty coverage in appropriate cases.

Do they always get it right? No -just ask the guy who gets turned doen for "good will" assistance. But IMO, they get it right more often than wrong.

[deilenberger]

glurkus,

Please read: http://www.bmwmoa.org/forum/showthread.php?t=46055 - I've added that info to your thread title. Please include it in thread titles for future threads to the tech forums.

To answer why BMW is kicking in some $$$? Simple answer - good dealer who values their customer. As Paul Glaves has pointed out many times, the basic decisions on customer assistance for a repair is done at the dealer level. If the dealer feels that the customer should be helped, typically BMW backs them up. If the dealer doesn't think so, or fails to pursue this path - BMW backs them up. It helps if the dealer also has a good relationship with Motorrad-US.

In this case it sounds as if glurkus (real name? I'm sure it isn't James Thurber).. is a good, possibly repeat customer of the dealership, and he likely had all his service performed there. The dealer may also see glurkus as a potential new bike repeat customer, which helps influence BMWs backing for the repair.

For bikes out of warranty - it seems often BMW pays for the parts and sometimes splits the labor cost of the repair with the dealer.

Moral of the story is - "more flies with honey" or stay friends with your dealer and the dealer's service manager... even when out of warranty.

[187132]

It's know as "Good Will". A lot of manufacturers have a policy for such things. If your a good customer or at least someone who maintains their motorcycle or car as required you are more likely to have a dealer and manufacturer step up. It is very common if it's a component that has had some know dependability problems anyways.

If you're spending $200 - $500.00 for scheduled services, buy accessories and other items from the dealer they will usually always try to facilitate a "Good Will " claim or get something to help out.

Those of you who buy the bike from a dealer and they never hear from you until something happens like that will find it difficult to get assistance.

I love my BMW and the dealer I bought it from is awesome and prices everything fairly. I know some dealers give you a reason to not come back which is really unfortunate.

[Polarbear]

Its the best clue. I do all my own serivices and my dealer still treats me swell. Had a '95R1100GS years ago, same dealer and the overhead CAMS got warranty by BMW at 85000miles. Bought a lot of BMWs, same dealer, so maybe they stood up for me. No doubt. Randy

[lbarbee]

About 300 miles from home on Monday my FD failed. Heavy oil all over rear brakes and rear tire. Very lucky I did not end up in a ditch, I was one right hand turn away from disaster. My bike is sitting at the dealer and awaiting resolution from BMW. I have a 2008 with 38000 miles. It has been dealer serviced with all recommended service at recomended intervals. I am hoping for similar assistance from BMW. The part is $1900.

I learned a couple of things. First, just before it barfed, I was in some rather tight twisties, going down hill. A few times I would tap the brakes to scrub off speed before entering the corner, I would notice that the back brake did not release for a split second after I released the brake. In hindsight I believe it was binding due to the play in rear wheel. If that ever happens again I'll surely stop and check.

Lastly I learned that my AAA RV Plus only covers 100 miles of towing. AAA took me closer, my brother took me even closer, then my bride picked me up. I need a better towing plan, but can't find anything better. A Uhaul truck would have only been $200 to get home, I'm wondering if they have tie down points in them...... anyone know?

BTW, towing cost is $3/mile.

[azgman]

It certainly is not $1900 in parts to rebuild a failed final drive.

[lbarbee]

The dealers say the final drive on my 2008 rt is not a serviceable unit. I'm not defending that statement, but that is what they are saying.

Supposedly, tools are not available.

[glurkus]

Seems strange that they can rebuild an '07 but not an '08 final drive. $1900 sounds about right fora new unit. It is about $600 to have it rebuilt. BMW won't pay for a new unit on my bike but apparently they'll pay for the rebuild.