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Thread: Where can I find a copy of BMW's 2 year parts and Labor Warranty statement

  1. #1
    Dixie, the land of cotton
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    Where can I find a copy of BMW's 2 year parts and Labor Warranty statement

    Does anybody know where I can find a copy or link stating that BMW dealer installed parts are covered by a two year parts and labor warranty? Thanks for your help.

  2. #2
    Dixie, the land of cotton
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    1200gs, 2005 parts and labor 2 year warrant statement-merged with Motorrad thread

    Does any body no where I can find a copy or link of the 2 year parts and labor warranty statement for dealer installed BMW parts?

  3. #3
    Cam Killer marchyman's Avatar
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    Did you buy the bike new? If you did (in the US) it came with a warranty booklet titled

    Consumer Warranty Information
    2005 U.S.Motorcycles

    On page 24 starts the section titled "Limited Warranty --- Original BMW Motorcycle Parts" discusses the 24 months with no mileage restriction warranty.

    Then there is this pdf: http://www.bmwmotorcycles.com/us/en/...sStatement.pdf

    The first paragraph of that PDF is worded that same as some of the content in my '05 Consumer Warranty Information booklet.

  4. #4
    K Bikes Complex by Choice cjack's Avatar
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    Quote Originally Posted by marchyman View Post
    Did you buy the bike new? If you did (in the US) it came with a warranty booklet titled

    Consumer Warranty Information
    2005 U.S.Motorcycles

    On page 24 starts the section titled "Limited Warranty --- Original BMW Motorcycle Parts" discusses the 24 months with no mileage restriction warranty.

    Then there is this pdf: http://www.bmwmotorcycles.com/us/en/...sStatement.pdf

    The first paragraph of that PDF is worded that same as some of the content in my '05 Consumer Warranty Information booklet.
    Interesting. I did not understand the issue of labor previously. I looks like the labor is covered if originally installed by a dealer, but no labor covered otherwise. Still, that is a generous warranty in my estimation. But then again, warranty is often only as good as the dealer you are dealing with...at first try.
    BMWMotorcycles, fun when they're running...
    My other bike is a BMW.
    Jack Hawley MOA and RA #224, KE9UW ("Chuck")

  5. #5
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by cjack View Post
    Interesting. I did not understand the issue of labor previously. I looks like the labor is covered if originally installed by a dealer, but no labor covered otherwise. .
    This is what Norman at Engle Motors told me several years ago.
    Lee 2011 K1300S
    MOA # 30878
    Past BMW Bikes, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  6. #6
    Dixie, the land of cotton
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    Still no confirmation on 2 year LABOR warranty on parts

    Thanks Marchyman for the information.

    I read page 24 in the Consumer Warranty booklet and I did not see anything about the LABOR being covered for 24 months when a new BMW part is installed by a BMW dealer. I might have overlooked it.

  7. #7
    Kindly curmudgeon W7lej1's Avatar
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    Marty in Spokane Valley, WA

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  8. #8
    Debbie's Servant Lee's Avatar
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    Found it in a earlier thread.


    The original thread is in the Hexhead forum.
    Attached Files Attached Files
    Last edited by Lee; 08-03-2012 at 07:14 PM.
    Lee 2011 K1300S
    MOA # 30878
    Past BMW Bikes, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  9. #9
    Dixie, the land of cotton
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    Thanks Lee, you found it.

    For everybody else reading this post the last paragraph in the 1st column explains that the parts and labor are covered for two years. I copied paragraphs from the first column of the link Lee posted. When you read the paragraphs together it states that BOTH Parts and Labor are covered for two years. Thanks Lee for finding this statement.

    "Sold On or After April 1, 2003
    BMW of North America warrants
    Original BMW Parts, and Original
    Remanufactured BMW Parts,
    imported by BMW of North America
    and installed by an authorized BMW
    motorcycle dealer, purchased over
    the counter or by mail order from an
    authorized BMW motorcycle dealer,
    against defects in materials and
    workmanship for a period of 24
    months without mileage limitations,
    commencing with the date of
    purchase"

    "The warranty period shall commence
    from the date of installation on all
    original or original remanufactured
    parts installed by an authorized BMW
    motorcycle dealer. Warranty on parts
    replaced during the warranty period
    will remain in effect for the duration of
    the vehicle warranty or the
    replacement parts warranty,
    whichever is longer"

    "To obtain service under this warranty
    for parts installed by an authorized
    BMW motorcycle dealer, the BMW
    motorcycle must be presented to an
    authorized BMW motorcycle dealer.
    Upon presentation of the original
    repair order invoice or bill-of-sale
    showing the installation date and
    BMW part number, the dealer will
    repair or replace said part(s) or
    accessories covered by this warranty
    without charge for parts or labor to the
    customer."

  10. #10
    Debbie's Servant Lee's Avatar
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    The last paragraph covers something I never asked.
    Looks like you don't have to return to the same dealer that made the original repairs.
    This is a good thing if you're on a trip, have a repair done on the West Coast, and the part fails when you're home on the East Coast.
    Lee 2011 K1300S
    MOA # 30878
    Past BMW Bikes, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  11. #11
    Dixie, the land of cotton
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    Good point about being on the road.

    I wonder if you have to carry all your receipts with you or if the out of state dealer is able to pull up you purchase and service history from another dealer. If not then we need to have the receipts scanned and stored on a cloud to be able to access them on the road.

  12. #12
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by espressoforyou View Post
    I wonder if you have to carry all your receipts with you or if the out of state dealer is able to pull up you purchase and service history from another dealer. If not then we need to have the receipts scanned and stored on a cloud to be able to access them on the road.
    Other dealers can only pull up warranty repairs, they can't see a record of service work done by another dealer.
    Your local dealer could probably email or fax a copy of your receipt if you asked, but like you said it might be a good idea to keep a hard copy or electronic copy of receipts with you when on a trip.
    Lee 2011 K1300S
    MOA # 30878
    Past BMW Bikes, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  13. #13
    One Man Wolfpack Kent Niederhofer's Avatar
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    Warranty Repairs

    I keep PDFs of all parts purchased and service performed which I name using ISO date format and description. That way I can present anything that I might have had a subsequent issue with.

    Kent

  14. #14
    Dixie, the land of cotton
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    Several members sent me this information

    For everybody else reading this post the last paragraph in the 1st column explains that the parts and labor are covered for two years. I copied paragraphs from the first column of the link Lee posted. When you read the paragraphs together it states that BOTH Parts and Labor are covered for two years. Thanks Lee for finding this statement.

    "Sold On or After April 1, 2003
    BMW of North America warrants
    Original BMW Parts, and Original
    Remanufactured BMW Parts,
    imported by BMW of North America
    and installed by an authorized BMW
    motorcycle dealer, purchased over
    the counter or by mail order from an
    authorized BMW motorcycle dealer,
    against defects in materials and
    workmanship for a period of 24
    months without mileage limitations,
    commencing with the date of
    purchase"

    "The warranty period shall commence
    from the date of installation on all
    original or original remanufactured
    parts installed by an authorized BMW
    motorcycle dealer. Warranty on parts
    replaced during the warranty period
    will remain in effect for the duration of
    the vehicle warranty or the
    replacement parts warranty,
    whichever is longer"

    "To obtain service under this warranty
    for parts installed by an authorized
    BMW motorcycle dealer, the BMW
    motorcycle must be presented to an
    authorized BMW motorcycle dealer.
    Upon presentation of the original
    repair order invoice or bill-of-sale
    showing the installation date and
    BMW part number, the dealer will
    repair or replace said part(s) or
    accessories covered by this warranty
    without charge for parts or labor to the
    customer."

    Thanks for everybody help.

  15. #15
    Registered User lkchris's Avatar
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    In case anybody's missing the point, the parts are warranted ONLY if installed by an official BMW dealer.
    Kent Christensen
    21482
    '12 R1200RT, '02 R1100S, '84 R80G/S

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