Yet another issue with my 2012 K1600 GT

[ponch1]

I bet a ecu flash upgrade fixes it.

I bet a trade towards a different bike fixes it. That's called a wallet flash upgrade.

[motorcop@wi.rr.com]

I bet a trade towards a different bike fixes it. That's called a wallet flash upgrade.

I am not sure if it will fix anything but I am absolutely sure the perrson making the trade will loose a ton of money!!

Rick

[ponch1]

I am not sure if it will fix anything but I am absolutely sure the perrson making the trade will loose a ton of money!!

Rick

It might be worth it for the education.

[DougRH]

My new GT has been perfect.

[ragtoplvr]

I purchased my 2012 K1600 in August of 2012.
Present mileage is 3,000.

Occasionally the starter motor will not engage. The starter motor runs, but does not turn the engine.
The dealer states that unless they can duplicate the problem, they cannot replace the starter.
As I am a BMW Automotive Tech (since 1979), I can understand their position.
However this is a Sport/Touring bike, emphasis on the Touring.... so what happens when I am 500 miles from home & 300 miles away from a repair facility?



Other than these issues, I really enjoy this bike.

This sort of failure is from the spragg clutch that disengages the starter when the engine starts. Replacing the starter motor will not fix anything. Crankcase split time.

Don't let this go.

Rod

[beemerdons]

This sort of failure is from the spragg clutch that disengages the starter when the engine starts. Replacing the starter motor will not fix anything. Crankcase split time.

Don't let this go.

Rod

+1, Gunny; make that dealer replace that defective spragg clutch right NOW, go to BMW NA ASAP and report this problem to them directly!

[billy walker]

+1, Gunny; make that dealer replace that defective spragg clutch right NOW, go to BMW NA ASAP and report this problem to them directly!

BMW NA is exceptionally difficult to deal with when it comes to problems that cannot be replicated. Like impossible difficult. They simply won't authorize "ghost" repairs. I (meaning the dealership) ate a number of repairs over the course of time out of empathy for the customer. They have a point as if it cannot be replicated how do you know with certainty you're replacing the correct part? However, after a certain point how long are you going to abuse a customer who spent $20k for their motorcycle? It's an extremely difficult scenario for all parties involved but it's important to put yourself in the customer's shoes. More so given the mileage between dealers and the sometimes unbelievable inconvenience for the customer.

[ponch1]

When I worked in an independent Apple shop, we had situations like this that were handled with the right amount of voltage to a particular part. That way Apple couldn't say they couldn't find the problem with the computer (if doing a depot repair) or a part.

[beemerdons]

BMW NA is exceptionally difficult to deal with when it comes to problems that cannot be replicated. Like impossible difficult. They simply won't authorize "ghost" repairs. I (meaning the dealership) ate a number of repairs over the course of time out of empathy for the customer. They have a point as if it cannot be replicated how do you know with certainty you're replacing the correct part? However, after a certain point how long are you going to abuse a customer who spent $20k for their motorcycle? It's an extremely difficult scenario for all parties involved but it's important to put yourself in the customer's shoes. More so given the mileage between dealers and the sometimes unbelievable inconvenience for the customer.

litetouch: Make it a point to see if Mr. Anthony Cavanaugh is still at BMW NA in New Jersey, if you get the run around when you call (I mean that totally obnoxious/worthless Gal they usually route you to at NA) then send me an email at beemerdons@aol.com and I'll get you AC's personal email address.

Here in Arizona we have a very effective Lemon Law, a number of AZ Beemers have gotten their money back due to BMW NA shenanigans/mullarkey!