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Thread: "REI" Thumbs UP:)

  1. #1
    Polarbear Polarbear's Avatar
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    Jan 2006
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    Clovis,CA
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    4,214

    "REI" Thumbs UP:)

    Bought one of their REI self inflating mattresses about 9 months ago! Its flat, or won't hold me anymore and water/soap test reveals about 100+ holes, as if the fabric itself is failing. Its been VERY comfy to sleep on. REI stood up and as a REI member(ME), they are giving me another or money back, my choice. I have no receipt, but membership "rules" and its FREE to join as I did years ago. I will go get another (same)mattress, soon. I've not had better rest on any mattress. Randy

  2. #2
    Touring Panpsychist Theo's Avatar
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    Apr 2010
    Location
    Western MA
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    624
    +1

    Joined in the 70's and have enjoyed their customer service, quality, and yearly dividends. Watch for their sales.
    Theo

    2009 R1200RT, 2007 Shadow Aero 750 (sold)
    2012 MINI Countryman S, 2004 MINI Cooper S JCW, 2000 BMW 328i

  3. #3
    All-round Motorcyclist MarkM's Avatar
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    Dec 2010
    Location
    St. Louis
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    471
    +1. I've also had great experiences with returning stuff, even old stuff that failed after many years. They can be a bit expensive, but I like what they sell.
    Mark M, St. Louis, '13 R1200GS, '01 Super Sherpa
    There are two roads in life; the twisty one is vastly more fun.

  4. #4
    Rally Rat
    Join Date
    Dec 2005
    Posts
    280
    +1 on REI. Buying from them is like buying with an insurance policy. Great service and knowledgeable people. One of the best. Almost all my camping gear is REI brand or purchased at REI (both on line or in one of their stores).


  5. #5
    na1g
    Join Date
    May 2011
    Location
    Greater Bahstin, Massachusetts
    Posts
    802
    LL Bean will take stuff back too, even years later. A friend and I brought a leaky five-year old tent back, soaking wet and dirty, and the associate didn't even blink. Out the door with a new one in 10 minutes.

    But I like REI's year-end dividend. Never had cause to return anything from there.

    It's great to find a company that stands behind it's products - no quibbles, no hassles. Wouldn't it be great if car and motorcycle manufacturers worked that way?

    pete

  6. #6
    Polarbear Polarbear's Avatar
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    Jan 2006
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    Clovis,CA
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    4,214

    Yep:)

    I still use a REI Tent for 20+ years now. I'm a tent junkie and have several, but the REI one is as near perfect as I ever had. I should give it back to them, say I can't wear it out, let me try another. The fly is faded very badly, but still perfect dry tent. I did not realize they had expanded so far East. Expensive, yes, but dfividends are neat idea and no quables on returns....Randy

  7. #7
    Registered User flemmings27's Avatar
    Join Date
    Oct 2009
    Posts
    48
    Yep, REI is great. I buy stuff there even when it might be a little more expensive, because if it breaks, they're no hassle to deal with, not to mention, the people there generally know what they're talking about because they do whatever activity you're into and have experience with the gear. They're a great resource for motorcycle camping - just look for backpacking weight stuff.

    Yep, their used gear sales are awesome.

    2009 R1200RT, affectionately known as "Bullet"
    2006 HD Heritage Softail, affectionately known as "Beauregard"
    2004 Kawasaki Vulcan (sold in 2005)

  8. #8
    Douglas Williams
    Join Date
    Mar 2006
    Location
    Raleigh, NC
    Posts
    319
    We are fortunate to have a couple of REI stores in the Raleigh area. However, my trips lately have taken me to Seattle. I toured the mothership. All I can say is "WOW". Escaped spending less than $200. Love that store.
    Sent from a Galaxy, far, far away

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