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Thread: Gone wrong already, and haven't left the house!

  1. #1
    It's a way of life! oldnslow's Avatar
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    Oct 2011
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    Gone wrong already, and haven't left the house!

    The GF and I have been planning this trip for 10 months. Made reservations to stay in an Arkansas State Park Lodge for tomorrow night. Made the reservations before the first of the year. Checked them in January, and they had no record of our reservation! Made them again for June 1st. Received several emails confirming the reservation.

    Got a call today, (we leave at 0700 tomorrow!) and they wanted approval to go ahead and charge for the second night! What?? They claim to have a two night minimum on week ends! We were never told of such minimums. Searched the website and found no notice of such things! Searched all our emails and no mention of a two night stay.

    After a heated argument with the desk clerk on the phone, who said they 'never book just one night' I cancelled our stay. She said that the park may 'have to charge our card' because we didnt give them 48 hours notice.

    Good luck with that! The card I used to 'hold' the room is invalid. I do that and then pay upon arrival with a valid card, just in case this kinda stuff happens.

    Hope this isn't an indication of how the trip will go!
    Mike Davis
    "Old n Slow" It's a way of life!
    1985 K100RT

    1998 R1100RT

  2. #2
    Ed Kilner #176066
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    I hope the rest of your trip goes better. I too start tomorrow on my trip.

    Using an invalid card - I'm not a lawyer, but is this not like sending a cheque that you know will bounce?
    Ed
    2011 R1200RT Thunder Gray Metallic; 2000 Triumph 900(sold)
    http://triumphantsblog.blogspot.ca/

  3. #3
    Prefers to play martinph's Avatar
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    Its all part of the adventure, Just have a laugh and carry on.
    Martin. BMW MOA Ambassador.17748
    BMW MOA Charter, Life member.
    Valley BMW Riders. British Columbia.

  4. #4
    BeemerBoy terham's Avatar
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    It can only get better for you...I hope. Good luck.
    Terence
    R75/5 R100RS K100RS R1100S

  5. #5
    rabid reader dbrick's Avatar
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    Quote Originally Posted by oldnslow View Post
    ...The card I used to 'hold' the room is invalid. I do that and then pay upon arrival with a valid card, just in case this kinda stuff happens...
    I think what happened is you made a reservation, they ran the card either to see if it was valid or to put a hold on those funds (without actually charging to the account). When they discovered the card wasn't valid, they cancelled. From their point of view, why should they honor a reservation when the customer proffers an invalid card?

    It would have been good business practice for them to call you...but perhaps they too felt a bit put upon.
    David Brick
    Santa Cruz CA
    2007 R1200R

  6. #6
    Novice Adventurer Newstar's Avatar
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    I agree with DBrick. This is most likely what happened.

    From past professional experience and for future reference, the credit card giants, MC, Visa, and AMEX, will back you if you file a complaint on a room charge when you did not stay. Furthermore, if the hotel in question does not have a signature on file, they will lose the charge back from the bank. Using an invalid card is not the best way to do business. There is very little risk (aside from everyday encounters) to your credit card information when making hotel reservations.

  7. #7
    IBA #44567 Ken F's Avatar
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    Mike,
    I realize you are probably on the road already, but my advice would be "suck it up, and continue forward"! Shoot, turn it into an adventure looking for another place, as there are many places to stay and quite a few probably better than where you were planning. If you are going to be near Eureka Springs, I've got some good friends who run a beautiful & quaint B & B that are all seperate rooms.....

    Give a call if needed, you got the #

    Ken
    IBA #44567 Pres. Springfield BMW Roadriders
    "Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
    -Albert Eienstein

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