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Thread: Hyper-Lite service

  1. #1
    Just passin through wanderer's Avatar
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    Oct 2004
    Location
    Pueblo West, Co.
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    550

    Hyper-Lite service

    PLUG**PLUG

    I'm on my second bike with Hyper-Lites. I believe it gives the cage driver behind me a little extra attention boost that may prevent me from being rear ended.

    I rode my '01 1150 GS 140,000 miles with Hyper-Lites on it without any issues. I now ride a '07 12RT. One of the first things I added was Hyper-Lites so they have about 70K on them. Well, they started acting ...wierd. Flash for a while, stay on solid for a while all while not touching the bike much less the brake. I called Hyper-light and they were as helpful as they could possibly be. They had me run through some basic diagnostics (I'm no bike electrician) and I talked with them about 3 times checking possibilities. They determined it was the computer or whatever it's properly called. They sent me a new computer thingy, which took ME about 10 minutes to wire in at no charge, they even included a return mailing postage label so I could return the defective part. I assume so they can rip it apart and see what went wrong.

    THAT'S the kind of service I think needs to be talked about. No receipt, no "original purchaser" no "how old are they." They broke, we'll take care of it. I find this kind of service EXTRAORDINARY in this day and age.

    No, I'm not affiliated bla, bla, bla.

    Stan Herman
    MOA Ambassador
    MOA Director
    Last edited by wanderer; 06-01-2012 at 04:25 AM.
    Live this day.

  2. #2
    Unfunded content provider tommcgee's Avatar
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    Dec 2006
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    Braintree, MA
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    3,096
    +1. They replaced some dead LEDs for me, at no charge.
    Salty Fog Rally 2007, 2009, 2011, 2012, AND LOOKING FORWARD TO 2014!

    -Tom (KA1TOX)

  3. #3
    WI Airhead r90r100r's Avatar
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    Aug 2006
    Location
    Title Town, Green Bay, WI
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    191
    ++1....They also replaced my Hyper Lites as the turn signal on one side did not work without question. I got a return envelope from them so they could trouble shoot what was wrong. 2 yrs now on replacements and no problems - the do get noticed by cagers.

    Mike Horne
    76 R90/6
    93 R100R Legend

  4. #4
    Registered User selyab's Avatar
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    Sep 2009
    Location
    PNW
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    72

    Buy Hyperlites

    I have had two separate bulb failures several years after original installation that were replaced free of charge. This is the kind of company you with which to do business.

  5. #5
    Registered User
    Join Date
    Sep 2008
    Posts
    2
    I agree hyper lights have top notch service. Have both the dual 16 led modules for brakes and turn signals on my GSA and a GS that my Son rides. Had a row of lights on a brake module go out on my Sons bike. Called them and actually had an apology for the led failure. They had a new module shipped out the same day which also had the postage paid return. CanÔÇÖt get any better than that!

  6. #6
    Registered User
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    Sep 2008
    Location
    Wilmington, NC
    Posts
    2,123
    I've had good service from both Hyperlights and Skene. You can't go wrong with either.

  7. #7
    Survivor akbeemer's Avatar
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    Jul 2007
    Location
    Land of the Big Sky
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    3,973
    Hyper-Light folks are a class act
    Kevin Huddy
    Intrepid Incompetent
    Tm Pterodactyl MT Outpost

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