
Originally Posted by
PittsDriver
Before we give BMW too big of a black eye, I wonder if the problem had been related to a warranty service claim if they would have indeed pulled whatever parts off the line that were required. But, because this was the result of an accident, i.e. not BMW's fault, that they were less cooperative? I'm not suggesting that it's good service on their part - just wondering if that's their rationale?
After all, if the delay was related to a warranty claim that took the bike down that long, wouldn't the lemon law have required them to give you a new bike?
I'm also curious to hear what your insurance company had to say about your bike being down for that long? Was that not part of a rationale to total it? Your bike was essentially crashed so at what point is the problem your insurance company's and not BMW's?
Again, I'm not defending the lack of parts availability or your treatment - just asking some critical thinking type questions that might have a bearing on your result.