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Thread: Requesting Your MOA Help Locating A BMW Contact For Assistance with my K1600GT Parts!

  1. #1
    Certifiable Old Fart beemerdons's Avatar
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    Requesting Your MOA Help Locating A BMW Contact For Assistance with my K1600GT Parts!

    Requesting Your Help Locating A BMW Contact For Assistance with K1600GT Parts.

    I am Don Stanley, a BMW Rider continuously since March of 1969 and a Member of both BMW MOA and BMW RA, RA # is 21856 and MOA # is 24810. I am also very active on the MOA Club #89 website, the MOA Forum and the K1600 Owners Forum. I am asking for your help in locating and identifying a trusted Contact Person for BMW of North America and BMW Motorcycles in Germany.

    Long story short, on October 13, 2011 my Son Seth and I aboard our BMW K1600GT struck a large mule deer dead center on Highway 12 halfway between Torrey and Boulder in Utah. Thank goodness we did not go down, even though my son's leg was severely bruised where the deer's carcass hit him.

    We were towed up to BMW of Salt Lake City and our 2012 BMW K1600GT has sat there ever since!

    This is why I am asking for your help, My Friends. Do any of you know of a Personal Contact within BMW of North America or BMW Motorcycles of Germany that I can contact to get parts for this bike.

    For almost 4 months now I've been calling BMW of Salt Lake City, UT weekly to get a status on the repairs on my bike: Answer is always the same ÔÇô we still don't have the parts to repair your motorcycle!

    As a 43 year long Owner and Rider of BMW Motorcycles I am as exasperated as the devil over this situation!

    4 months of paying AAA Insurance Premiums for a bike that I cannot ride, 4 months lost of my bike's warranty that can never be recovered and 4 months lost in riding a M/C that is my very favorite BMW!

    Thank goodness I've my very high mileage Yamaha FJR 1300 to ride, to at least keep me out motorcycling.

    Very frustrating, as a 43 year BMW Motorrad Owner and Rider, that the Yamaha Corporation can keep you in parts for your Yamaha, but that BMW of North America and BMW Germany can't support you!

    If you My MOA Forum Friend will provide me with a contact person at BMW of North America or BMW Motorcycles of Germany, I would be eternally grateful and would buy you a lunch when I do meet you!

    My info: Don Stanley, Cell is 480-440-4666, email is beemerdons@aol.com and I'm in Chandler, AZ.
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  2. #2
    Debbie's Servant Lee's Avatar
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    You're not alone. Another rider had his new K1300S stuck at the Salt Lake dealer waiting 2.5 months for an alternator. Here's the link if you want to read about his problem.
    http://www.i-bmw.com/showthread.php?...ght=alternator

    In the end, BMW paid to have his bike shipped home, BMW paid the amount over $500 for trip interuption that the Roadside assistance did not cover, and BMW also paid him $750 for his downtime.
    Lee 2011 K1300S
    MOA # 30878
    Past BMW Bikes, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  3. #3
    Benchwrenching PGlaves's Avatar
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    Ask the dealer to put you in touch with the Regional Rep. Then ask the regional rep to put you in touch with his/her boss. Do it in writing. Keep good notes: date, time, name, and place!
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://www.bigbend.net/users/glaves

  4. #4
    Certifiable Old Fart beemerdons's Avatar
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    Quote Originally Posted by PGlaves View Post
    Ask the dealer to put you in touch with the Regional Rep. Then ask the regional rep to put you in touch with his/her boss. Do it in writing. Keep good notes: date, time, name, and place!
    Thanks Lee and Paul for your advice! I hate to say this as a 43 year BMW Owner and Rider, but I now wish I'd bought the Kawasaki Concours 14 I was looking at!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  5. #5
    All-round Motorcyclist MarkM's Avatar
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    Don, I'm sorry to hear about your situation. What a terrible circumstance. I don't know the first thing about how to solve this problem, so please allow me to ask a naive question: Could the parts be ordered directly from a European supplier?

    I'd love to own a new bike, but wow this makes me think twice about it. I'm feeling a wee bit more contented with my 1995 oilhead than I was 10 minutes ago.
    Mark M, St. Louis, '95 R1100RS, '01 Super Sherpa
    There are two roads in life; the twisty one is vastly more fun.

  6. #6
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    This is my 32nd year on BMW's. If I had that experience, I don't believe I'd see 33. I hope you get it sorted out.

    BTW - I rode a slightly used Concours last summer. Terrific bike, great value.
    Howard Edwards

    2014 Road King; 2009 R1200GS; 1975 R75/6

  7. #7
    Certifiable Old Fart beemerdons's Avatar
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    BMW MOA is a Great Outfit!! Happy and proud to be a 32 year Member of our BMW MOA!!

    I just want to say how happy and proud I am to be a 32 year Member of the BMW Motorcycle Owners of America. I've already been reassuringly contacted by Ray Zimmerman, Marc Soliere, Jim Wright and Mary Baker and they are going to use their collective influences with BMW NA to get my K1600GT back on the road ASAP!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  8. #8
    Registered User AKsuited's Avatar
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    Don,

    Check your pm's.

    Harry
    2003 R1150RT - Silver

  9. #9
    Registered User lkchris's Avatar
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    Seems pretty clear the introduction of the the 1600 preceded significantly getting the spare parts situation organized. Can't think that it's any different in Europe, as getting parts from Europe is easy for BMW NA.

    There's really no way this is just bad luck for one person, be they a newbie or a many year MOA member and characterizing a solution in terms of personal favor or personal intervention is kind of unrealistic.

    It's one of those things you usually don't ask about when buying a new bike, isn't it?

    Seems to me the solution is to publicize the problem so that 1600 sales start to suffer. THAT will get fires lit under the people that need it.

    How about some "investigative journalism" in MOA ON?
    Kent Christensen
    21482
    '12 R1200RT, '02 R1100S, '84 R80G/S

  10. #10
    Registered User 88bmwjeff's Avatar
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    Quote Originally Posted by lkchris View Post
    It's one of those things you usually don't ask about when buying a new bike, isn't it?
    Or car for that matter. I had friend years and years ago purchase a new Honda Civic and the distributor failed. Yeah it was way be when distributors were still used on cars. Anyway, he had to wait weeks (it was well over a month) to get a new one from Japan.

    Of course that doesn't help the OP. It just reminds us that we're not alone. Glad to read that it looks like his in touch with the right person now.
    Jeff in W.C.
    1988 R100 RT (the other woman)
    "I got my motorcycle jacket but I'm walking all the time." Joe Strummer

  11. #11
    Certifiable Old Fart beemerdons's Avatar
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    A definitive plan of action has started....behind the scenes...


    This is true, many thanks to my Fine Forum Friends for your able assistance!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  12. #12
    RK Ryder
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    Quote Originally Posted by Beemerdons View Post
    This is true, many thanks to my Fine Forum Friends for your able assistance!
    Please keep us informed when the parts and repairs start to happen.
    Paul
    Retired and riding my RTs, the '87 K100 & the '98 R1100 !
    Treasurer of the Forest City Motorrad Club #159
    Knights of the Roundel #333

  13. #13
    Riding where it's hot! AZ-J's Avatar
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    Just sent a PM, DS. Remember the F800S I lemoned out?

    You should have called me, LOL!
    My bike shown here
    Jordan M, MOA #24434
    My Blog

  14. #14
    Registered User
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    Quote Originally Posted by Beemerdons View Post
    Thanks Lee and Paul for your advice! I hate to say this as a 43 year BMW Owner and Rider, but I now wish I'd bought the Kawasaki Concours 14 I was looking at!
    I understand why you're saying that, however, if you head over to one of the Kawasaki Concours forums, you'll read stories about people waiting 2+ months for transmissions from Japan, and still they have no estimated shipping date.

    The unfortunate reality is that it seems that every manufacturer has riders who have waited for periods of time far exceeding what I'd consider acceptable to receive parts for their bikes.

    Once your K1600 is back on the road, I have no doubt that the wait will be nothing but a distance memory, and the joy of ownership will return.

  15. #15
    2-up and havin' fun sugarhillctd's Avatar
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    Quote Originally Posted by Beemerdons View Post
    ..... I hate to say this as a 43 year BMW Owner and Rider, but I now wish I'd bought the Kawasaki Concours 14 I was looking at!
    Grass is not always greener.....

    Had a C-14 for 1 season. Was not happy- SLOW parts availability. SOLD.
    John & Cathy
    '92 K100RS (gone- '04 R1100S Boxer Cup)
    '12 Suzuki DRZ400
    ("kid's" bikes) '02 Kaw ZX6R- Jen's '07 Duc 800ss- Johnnie's

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