Results 1 to 15 of 80

Thread: Requesting Your MOA Help Locating A BMW Contact For Assistance with my K1600GT Parts!

Hybrid View

  1. #1
    Certifiable Old Fart beemerdons's Avatar
    Join Date
    Mar 2006
    Location
    Chandler, AZ
    Posts
    724

    Requesting Your MOA Help Locating A BMW Contact For Assistance with my K1600GT Parts!

    Requesting Your Help Locating A BMW Contact For Assistance with K1600GT Parts.

    I am Don Stanley, a BMW Rider continuously since March of 1969 and a Member of both BMW MOA and BMW RA, RA # is 21856 and MOA # is 24810. I am also very active on the MOA Club #89 website, the MOA Forum and the K1600 Owners Forum. I am asking for your help in locating and identifying a trusted Contact Person for BMW of North America and BMW Motorcycles in Germany.

    Long story short, on October 13, 2011 my Son Seth and I aboard our BMW K1600GT struck a large mule deer dead center on Highway 12 halfway between Torrey and Boulder in Utah. Thank goodness we did not go down, even though my son's leg was severely bruised where the deer's carcass hit him.

    We were towed up to BMW of Salt Lake City and our 2012 BMW K1600GT has sat there ever since!

    This is why I am asking for your help, My Friends. Do any of you know of a Personal Contact within BMW of North America or BMW Motorcycles of Germany that I can contact to get parts for this bike.

    For almost 4 months now I've been calling BMW of Salt Lake City, UT weekly to get a status on the repairs on my bike: Answer is always the same ÔÇô we still don't have the parts to repair your motorcycle!

    As a 43 year long Owner and Rider of BMW Motorcycles I am as exasperated as the devil over this situation!

    4 months of paying AAA Insurance Premiums for a bike that I cannot ride, 4 months lost of my bike's warranty that can never be recovered and 4 months lost in riding a M/C that is my very favorite BMW!

    Thank goodness I've my very high mileage Yamaha FJR 1300 to ride, to at least keep me out motorcycling.

    Very frustrating, as a 43 year BMW Motorrad Owner and Rider, that the Yamaha Corporation can keep you in parts for your Yamaha, but that BMW of North America and BMW Germany can't support you!

    If you My MOA Forum Friend will provide me with a contact person at BMW of North America or BMW Motorcycles of Germany, I would be eternally grateful and would buy you a lunch when I do meet you!

    My info: Don Stanley, Cell is 480-440-4666, email is beemerdons@aol.com and I'm in Chandler, AZ.
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  2. #2
    Debbie's Servant Lee's Avatar
    Join Date
    May 2003
    Location
    SW Iowa
    Posts
    1,496
    You're not alone. Another rider had his new K1300S stuck at the Salt Lake dealer waiting 2.5 months for an alternator. Here's the link if you want to read about his problem.
    http://www.i-bmw.com/showthread.php?...ght=alternator

    In the end, BMW paid to have his bike shipped home, BMW paid the amount over $500 for trip interuption that the Roadside assistance did not cover, and BMW also paid him $750 for his downtime.
    Lee 2011 K1300S
    MOA # 30878
    Past BMW Bikes, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  3. #3
    Benchwrenching PGlaves's Avatar
    Join Date
    Oct 2003
    Location
    "Big Bend" TX
    Posts
    8,689
    Ask the dealer to put you in touch with the Regional Rep. Then ask the regional rep to put you in touch with his/her boss. Do it in writing. Keep good notes: date, time, name, and place!
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://www.bigbend.net/users/glaves

  4. #4
    Certifiable Old Fart beemerdons's Avatar
    Join Date
    Mar 2006
    Location
    Chandler, AZ
    Posts
    724
    Quote Originally Posted by PGlaves View Post
    Ask the dealer to put you in touch with the Regional Rep. Then ask the regional rep to put you in touch with his/her boss. Do it in writing. Keep good notes: date, time, name, and place!
    Thanks Lee and Paul for your advice! I hate to say this as a 43 year BMW Owner and Rider, but I now wish I'd bought the Kawasaki Concours 14 I was looking at!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  5. #5
    All-round Motorcyclist MarkM's Avatar
    Join Date
    Dec 2010
    Location
    St. Louis
    Posts
    482
    Don, I'm sorry to hear about your situation. What a terrible circumstance. I don't know the first thing about how to solve this problem, so please allow me to ask a naive question: Could the parts be ordered directly from a European supplier?

    I'd love to own a new bike, but wow this makes me think twice about it. I'm feeling a wee bit more contented with my 1995 oilhead than I was 10 minutes ago.
    Mark M, St. Louis, '13 R1200GS, '01 Super Sherpa
    There are two roads in life; the twisty one is vastly more fun.

  6. #6
    Registered User
    Join Date
    Sep 2005
    Location
    Central Illinois
    Posts
    124
    This is my 32nd year on BMW's. If I had that experience, I don't believe I'd see 33. I hope you get it sorted out.

    BTW - I rode a slightly used Concours last summer. Terrific bike, great value.
    Howard Edwards

    2014 Road King; 1975 R75/6

  7. #7
    Registered User
    Join Date
    Jan 2011
    Posts
    26
    Quote Originally Posted by Beemerdons View Post
    Thanks Lee and Paul for your advice! I hate to say this as a 43 year BMW Owner and Rider, but I now wish I'd bought the Kawasaki Concours 14 I was looking at!
    I understand why you're saying that, however, if you head over to one of the Kawasaki Concours forums, you'll read stories about people waiting 2+ months for transmissions from Japan, and still they have no estimated shipping date.

    The unfortunate reality is that it seems that every manufacturer has riders who have waited for periods of time far exceeding what I'd consider acceptable to receive parts for their bikes.

    Once your K1600 is back on the road, I have no doubt that the wait will be nothing but a distance memory, and the joy of ownership will return.

  8. #8
    2-up and havin' fun sugarhillctd's Avatar
    Join Date
    Oct 2007
    Location
    Just above the Notch, NH
    Posts
    519
    Quote Originally Posted by Beemerdons View Post
    ..... I hate to say this as a 43 year BMW Owner and Rider, but I now wish I'd bought the Kawasaki Concours 14 I was looking at!
    Grass is not always greener.....

    Had a C-14 for 1 season. Was not happy- SLOW parts availability. SOLD.
    John & Cathy
    '92 K100RS (gone- '04 R1100S Boxer Cup)
    '12 Suzuki DRZ400
    ("kid's" bikes) '02 Kaw ZX6R- Jen's '07 Duc 800ss- Johnnie's

  9. #9
    Certifiable Old Fart beemerdons's Avatar
    Join Date
    Mar 2006
    Location
    Chandler, AZ
    Posts
    724
    Quote Originally Posted by JimInSF View Post
    So the dealer sat on this bike, so to speak, for 4 months waiting for parts without even calling BMW to see what the heck was going on? That's appalling, seems like BMW would not want a dealer like this representing the marque.

    But bad experience with a dealer aside, I must say it's also scary that parts are simply not available and BMW had to pull them off a demo bike to get them to Don - this suggests that anyone buying one of these bikes at this stage, until pipeline is a lot more full, is basically risking the same thing happening.

    If BMW does not have parts inventory for these bikes, an accident or mechanical failure may leave you without a bike for an effectively indefinite period. (There aren't that many demo bikes they can strip for parts...) Hopefully this situation will be resolved when demand for the bikes is met, but it seems like that may be quite some time in coming...
    Well JimInSF, I might as well spill the beans. The parts availability on our K1600's is way past scary, it is downright terrifying! If your K1600 has an accident or mechanical failure: You'll be waiting a year to get your parts.

    The BMW Motorrad AG Computer in Germany shows the availability of my missing K1600 radiator expansion coolant tank as being October 15 of 2012.

    So, if BMW NA had not pulled that tank off it's demo; I'd have waited a year to get the part necessary to get my K1600 back on to Arizona roads.

    And it gets worse than this: The left muffler was damaged in the deer strike while running over that 250 lb. muley. As Dean said, all parts were ordered in October of 2011. The BMW Motorrad AG Computer in Germany shows that left muffler as being available in January of 2013: 16 months!

    So my K1600GT is coming home to Arizona, hopefully, with Remus mufflers.

    Mr. Hans Blesse is now the new Vice President of BMW Motorrad - United States of America. I'm preparing a letter to him that'll rock his socks off!!!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •