Page 2 of 2 FirstFirst 1 2
Results 16 to 30 of 30

Thread: Unnacceptable sound fidelity with BMW Bluetooth

  1. #16
    Registered User
    Join Date
    Dec 2007
    Location
    Midwest
    Posts
    1,259
    BTW...parts, time and talent (lol!) came together today. Installed the four-pin BMW rear speaker output plug and Radio Shack 3.5mm female plugin for my earbuds...all works well. Thanks for the idea and directions.
    MOA #46783
    2014 R1200RT

  2. #17
    Estesdon selledr's Avatar
    Join Date
    Nov 2011
    Location
    Estes Park, CO
    Posts
    13
    Good for you, Motodan.

    I bought a Bluetooth transmitter (Kokkia A9 Universal $50) that I could plug into my new jack (http://www.amazon.com/gp/product/B00...ms_ohs_product) hoping that I could still use my expensive Schuberth helmet with BMW Communications System. But the fidelity was still not as good as I had hoped. (No where near my Goldwing with J&M earphones)

    Best fidelity for me so far on the R1200RT is just Sony ear buds plugged into the new outlet jack. But it's hard to get helmet on and off!

    So, I bought a kit for Fuze Custom Earphones ($50)(http://www.earfuze.com/). They fit very well, it's easy to get helmet on and off, but the sound quality from them is not as good as my Sony earbuds! Yuk!

    Don't know of a better solution, for now, than the Earfuze with wired connection. Still pissed at BMW for continuing to produce a terrible sound system.
    2012 R1200RT
    2005 F650GS

  3. #18
    Registered User Malcolm_Robinson's Avatar
    Join Date
    Jun 2008
    Posts
    3

    Unnaccrptable Sound & Service for BMW Bluetooth Commo System

    I spent 9 months trying to resolve treble distortion in my Shuberth mounted BMW Bluetooth Comm System with my new K1600GTL. I returned the system to BMW 4 times without improvement. The BMW tech tried various ad hoc solutions, and no fix worked. There is apparently no BMW provided tech support on this $450 bluetooth system, no planned BMW tech repair or reverse logistics, and the only solution was to replace the system. After the BMW system stopped charging, I returned the system to BMW for a full refund.

    I must ask, why is BMW-USA still half assed about audiophile systems and support? I work in Silicon Valley with 10 years in e-commerce and have never seen such poor tech support for any product. The guys in New Jersey appear unresponsive to letters and emails about the issue, and are clearly not up to the task.

    The K1600GTL is a great bike, a pure thoroughbred. To bad Motorrad did not get the car guys to help with GPS and sound system support. It's back to the aftermarket for a quality solution.

  4. #19
    RT in NC
    Join Date
    Jun 2013
    Posts
    202

    Bad bluetooth 2013 RT

    I have had an on going problem with my communication system. Three radios, three headsets and two bluetooth antennas later it is worse. BMW had the dealer make a recording of the system. I got a call yesterday and was told my RT sounded like they expected an RT to sound. The dealer and mechanic thinks it sounds like S**T. During this process my helmet was paired with a K bike and the sound was good. The BMW guy said the K bilke should sound better. What klind oif crap is this. I told them they should be emabarrassed as a company putting out a product and expecting it to be under performing. I have lost total confidence in this company. I guess the only recourse is legal action. I am planning on making a recording and posting on the internet and get peoples opinions on sound quality and if it is acceptable to them. Not sure how to do this but I am checking it out.
    Buck in Greensboro, NC
    2013 R 1200 RT Midnight Blue - traded, 2014 R 1200 RT Ebony Metallic

  5. #20
    Cam Killer marchyman's Avatar
    Join Date
    Jun 2008
    Location
    SF Bay Area
    Posts
    3,467
    Quote Originally Posted by Malcolm_Robinson View Post
    I must ask, why is BMW-USA still half assed about audiophile systems and support?
    Audiophile systems and motorcycles really don't mix very well. To much environmental noise for a decent dynamic range. Sure, BMW could do better. I suspect they don't understand why anybody would care given the natural limitations. Motorcycling in BMW land is apparently more about the ride than telephone calls or tunes in your ear.

  6. #21
    Ozzie Flyer
    Join Date
    Mar 2010
    Location
    Brisbane, Queensland, Australia
    Posts
    164
    Quote Originally Posted by hogwide@aol.com View Post
    I have had an on going problem with my communication system. Three radios, three headsets and two bluetooth antennas later it is worse. BMW had the dealer make a recording of the system. I got a call yesterday and was told my RT sounded like they expected an RT to sound. The dealer and mechanic thinks it sounds like S**T. During this process my helmet was paired with a K bike and the sound was good. The BMW guy said the K bilke should sound better. What klind oif crap is this. I told them they should be emabarrassed as a company putting out a product and expecting it to be under performing. I have lost total confidence in this company. I guess the only recourse is legal action. I am planning on making a recording and posting on the internet and get peoples opinions on sound quality and if it is acceptable to them. Not sure how to do this but I am checking it out.
    sell the bike and buy something else.
    regards
    Paul
    Ozzie Flyer
    BE KIND TO HUMANS... THEY BITE

  7. #22
    RT in NC
    Join Date
    Jun 2013
    Posts
    202
    Quote Originally Posted by pch123 View Post
    sell the bike and buy something else.
    I plan to but not before I get some compensation for the extra $ spent on the sound system and head set. As an aside with the latest radio the bluetooth in he bike and the Nav iv is not compatable. They can not be paired at the same time as the operating manuals suggest. Get quality product.
    Buck in Greensboro, NC
    2013 R 1200 RT Midnight Blue - traded, 2014 R 1200 RT Ebony Metallic

  8. 11-03-2013, 09:36 PM

  9. #23
    Registered User dancogan's Avatar
    Join Date
    Aug 2004
    Location
    SE Michigan
    Posts
    2,224
    Quote Originally Posted by hogwide@aol.com View Post
    I plan to but not before I get some compensation for the extra $ spent on the sound system and head set. As an aside with the latest radio the bluetooth in he bike and the Nav iv is not compatable. They can not be paired at the same time as the operating manuals suggest. Get quality product.
    Not sure what you mean saying they can't be paired at the same time. The Nav IV plays through the audio system on my bike and I only pair to the bike's bluetooth.

    Edit: Sorry, I'm talking about a K bike, but you have an RT. My bad.
    Dan

  10. #24
    RT in NC
    Join Date
    Jun 2013
    Posts
    202
    You have to pair each device to the headset. The latest combo of devices will not let that happen. If I want to listen to the crappy radio the gps cannot be paired.
    So no turn by turn directions which I like. To use the gps as a music player I have to unpair the bike radio. Real PITA.
    Buck in Greensboro, NC
    2013 R 1200 RT Midnight Blue - traded, 2014 R 1200 RT Ebony Metallic

  11. #25
    Registered User kthflieger's Avatar
    Join Date
    Apr 2011
    Location
    Southeast Atlanta metro area
    Posts
    109
    My dealer had the same problems initially. When the bike was new they didn't know how to pair all the BT items. Now that everyone has had some experience, it is the general consensus that the audio software in the BMW radio is to blame for the poor audio quality being piped to my helmet. All other BT sources sound great. I have even had the radio software update done by the dealer.
    I called the BMW 800 number for customer service and was told.......if you can believe this..... " we leave this up to your dealer. We don't actually provide tech support or actual customer service at this number"
    "Wer reitet so spaet durch nacht und wind -es ist der Vater mit seinem Kind" -- Goethe
    R1200RT, F800GS
    '80 GL1100

  12. #26
    Registered User natrab's Avatar
    Join Date
    Sep 2012
    Location
    Oakley, CA
    Posts
    202
    It's surprising they have not figured out how to do decent bluetooth on a their bikes. Almost all new cars nowadays have great working bluetooth.

    Frankly, I find it so much easier to skip all their integrated stuff and just get a SENA and some sort of bluetooth music player (smartphones work great). For my next bike, I think I will be getting an Ipad Mini with cell service and mounting it on the dash of the bike somewhere (in one of those waterproof cases). It will play my pandora, give me my GPS with turn by turn directions and pipe it all through my SENA which sounds fantastic through my $200 Nolan helmet.

    The best sounding setup I have found is to use the newer SENA headset clamp (SMH-A0305) that allows you to switch between internal speakers and earbuds. 99% of the time I get quite good sound using surefire ear plugs with the internal speakers and I commute with that setup four days a week. If I really want high quality sound on a longer ride, I switch to some fancy earbuds like my Etymotic Research ones or my Shure stage monitors.

    I am kinda of sad the 90th anniversary RT isn't available without the audio system as I would much rather skip it. I love that bike so much though, I may have to buy it anyways.
    Nate R
    2013 R1200RT 90th - "Tyr" - Purchased 12/13/2013 brand new!
    2007 R1200S - "Sexy Beast"
    2006 R1200RT "Wōden" - 84k - Retired and sold

  13. #27
    RT in NC
    Join Date
    Jun 2013
    Posts
    202
    Quote Originally Posted by kthflieger View Post
    My dealer had the same problems initially. When the bike was new they didn't know how to pair all the BT items. Now that everyone has had some experience, it is the general consensus that the audio software in the BMW radio is to blame for the poor audio quality being piped to my helmet. All other BT sources sound great. I have even had the radio software update done by the dealer.
    I called the BMW 800 number for customer service and was told.......if you can believe this..... " we leave this up to your dealer. We don't actually provide tech support or actual customer service at this number"
    Exactly. However BMW will not admit to there being a problem. Poor audio is acceptable to them.
    Buck in Greensboro, NC
    2013 R 1200 RT Midnight Blue - traded, 2014 R 1200 RT Ebony Metallic

  14. #28
    Registered User
    Join Date
    Oct 2013
    Posts
    9

    Poor Bluetooth Audio

    This is a major problem. Before I took delivery of my new RT last week, a friend with a new 1600GT told me the bluetooth audio from the radio is horrible. I was puzzled and of course can now say it's true. The sound quality from the radio, both FM and Sirius is unusable. When I connect my iPhone to the helmet bluetooth it's fine. It's not the headset or the helmet or the helmet speakers, (I've tried it with three different systems), it's the output to or from the bluetooth transmitter that has a problem.

    This is unacceptable for a company like BMW to not have fixed this issue yet. I've read about this happening for a few years now. It's probably too much voltage being output from one amplifier to another somewhere between the radios and bluetooth transmitters. You can but bluetooth transmitters from Amazon for like $30 that work fine. It is ridiculous that a company like BMW can't solve this issue on a bikes costing $20-$30,000.

    I hope it gets resolved.

  15. #29
    Registered User
    Join Date
    Oct 2012
    Posts
    132
    All great comments. I have a 90 anniversary R1200RT and just picked up a Sena SMH10 for my C3. Paired the phone ok and will be pairing the bikes Sirus. I spent all last year riding with the speakers blairing. Sound was good enough for me through the foam earplugs and, since I work second shift, the noise scared the deer away.

    Since all the comments have been negative about the bikes bluetooth. What is the recommended best way to receive my Sirus radio and pair with my phone (still have a dummy phone)? I like the Sirus radio for long rides but don't know other ways to receive it.

    Thank you all in advance for all the past help and current problem solving.

  16. #30
    Estesdon selledr's Avatar
    Join Date
    Nov 2011
    Location
    Estes Park, CO
    Posts
    13

    Finally, An Improvement

    I saw a post on the K1600 forum about new software for the BMW Communications System explained in bulletin #71-22-2012 (028) ([URL="http://www.k1600forum.com/forum/bmw-k1600-general-discussions/7561-new-software-v250-bmw-motorrad-communication-system.html"]). I went to my dealer today and the parts guy did the update in about 10 minutes for no charge.

    Audio quality now from my BMW Communications System when paired with the radio in my 2012 BMW R1200RT is much, much better. It is not perfect, but it is good enough to allow me to identify familiar songs being played and to listen to talk/news. It is WAY better than it has been for the last 2.7 years.

    Thank you so much to Stevo on BMW Kq600 Forum.

    I am somewhat annoyed with BMW and especially my dealer for not alerting me to this improvement (the bulletin was evidently published in January 2013 [18 months ago]). I have spent countless hours studying and attempting many work arounds to the original terrible audio, and a lot of them have been since January 2013.
    2012 R1200RT
    2005 F650GS

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •