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Thread: DowCo Motorcycle Covers - Warranty

  1. #1
    Dum vivimus vivamus ted's Avatar
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    Mar 2003
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    DowCo Motorcycle Covers - Warranty

    Hi Folks,

    I have owned and loved my DowCo EZ-150 motorcycle cover for some time now. It is too bulky/heavy to bring along on trips but it makes a perfect cover for parking on the street at home, protecting the bike and keeping it out of the sight of mischievous eyes. It is extremely well-made with heavy-duty material, taped seams and soft fleece inner inlay to protect the windscreen on my K75RT. It also has a secure strap underneath, locking and charge cord grommets, and a big zipper up the back to make a tight, secure fit while making putting on and taking off a breeze.

    A week ago, the zipper broke and much sadness ensued as they are not cheap.

    I called DowCo to ask about zipper repair kits. The very nice CS rep informed me they were not available and were not needed anyway. "Why" I asked? Because there is a lifetime warranty on the EZ series! Just snip off the product tag and send it in with a note that the zipper broke.

    This morning a brand new EZ-150 cover arrived at no cost to me but the price of a stamp used to send in the tag. Good thing too, as we are now getting our first snow - the bike is happily snug under the new cover with battery tender junior perched underneath on the seat.

    I don't often run into such excellent service.
    Ted
    "A good stick is a good reason"
    1994 K75RT
    Moto Pages

  2. #2
    Registered User
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    Thumbs up Yep, Ted's right ...

    ... about DOWCO. I had one of their covers that just flat wore out from old age. They sent me a new one and I've since bought three more for other bikes.
    dg

  3. #3
    Registered User
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    Oct 2007
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    Roanoke, VA
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    They have replaced my cover 3 times under warrenty and I am about to call for another as the old one is ripped. Not sure how they can afford to do it, but they do.

  4. #4
    Registered User
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    I had the same great experience with them a year or so ago. I will say , FWIW, that the first one I bought was made in USA and they now come from China. I still remeber the lady being cheerful in telling me how to get the new one.

  5. #5
    Registered User rkoreis's Avatar
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    Jan 2010
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    Not being familiar with the DowCo cover, I went looking on the net and of course found it on Amazon. While scrolling down to the reviews, I crossed the "Customers who bought this item..." section. The motorcycle accessories I expected. The Groom Mate Platinum XL Nose And Ear Hair Trimmer Was a bit startling.

  6. #6
    Vern 12907's Avatar
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    Receipt needed?

    All you folks that had warranty coverage, did you have to submit a receipt to get a replacement? My cover's seams are failing, but I can't find a receipt after 8 years. What to do???? Thanks.
    Have fun & Ride safe, Anthony
    '83 R100RS
    '03 GL1800A
    '99 KLR 250

  7. #7
    Dum vivimus vivamus ted's Avatar
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    Just call them, no receipt needed. All you need is the tag that is sewn into the bottom. Remember that only some of the covers (not surprisingly the more expensive ones) come with the lifetime warranty. The CS rep did mention that if the warranty claim was because of faded/frayed fabric I might have to cut a snip of the fabric to include with the tag, or a photo I am guessing attached to e-mail.
    Ted
    "A good stick is a good reason"
    1994 K75RT
    Moto Pages

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