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Thread: DowCo Motorcycle Covers - Warranty

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  1. #1
    Dum vivimus vivamus ted's Avatar
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    Mar 2003
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    2,587

    DowCo Motorcycle Covers - Warranty

    Hi Folks,

    I have owned and loved my DowCo EZ-150 motorcycle cover for some time now. It is too bulky/heavy to bring along on trips but it makes a perfect cover for parking on the street at home, protecting the bike and keeping it out of the sight of mischievous eyes. It is extremely well-made with heavy-duty material, taped seams and soft fleece inner inlay to protect the windscreen on my K75RT. It also has a secure strap underneath, locking and charge cord grommets, and a big zipper up the back to make a tight, secure fit while making putting on and taking off a breeze.

    A week ago, the zipper broke and much sadness ensued as they are not cheap.

    I called DowCo to ask about zipper repair kits. The very nice CS rep informed me they were not available and were not needed anyway. "Why" I asked? Because there is a lifetime warranty on the EZ series! Just snip off the product tag and send it in with a note that the zipper broke.

    This morning a brand new EZ-150 cover arrived at no cost to me but the price of a stamp used to send in the tag. Good thing too, as we are now getting our first snow - the bike is happily snug under the new cover with battery tender junior perched underneath on the seat.

    I don't often run into such excellent service.
    Ted
    "A good stick is a good reason"
    1994 K75RT
    Moto Pages

  2. #2
    deegee
    Guest

    Thumbs up Yep, Ted's right ...

    ... about DOWCO. I had one of their covers that just flat wore out from old age. They sent me a new one and I've since bought three more for other bikes.
    dg

  3. #3
    Registered User
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    Jan 2005
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    Roanoke, VA
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    25
    They have replaced my cover 3 times under warrenty and I am about to call for another as the old one is ripped. Not sure how they can afford to do it, but they do.

  4. #4
    Registered User
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    Sep 2005
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    Eastern KY
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    I had the same great experience with them a year or so ago. I will say , FWIW, that the first one I bought was made in USA and they now come from China. I still remeber the lady being cheerful in telling me how to get the new one.

  5. #5
    Registered User rkoreis's Avatar
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    Jan 2010
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    Orting, WA
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    358
    Not being familiar with the DowCo cover, I went looking on the net and of course found it on Amazon. While scrolling down to the reviews, I crossed the "Customers who bought this item..." section. The motorcycle accessories I expected. The Groom Mate Platinum XL Nose And Ear Hair Trimmer Was a bit startling.

  6. #6
    Vern 12907's Avatar
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    May 2006
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    Somewhere In The Swamps of Jersey
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    Receipt needed?

    All you folks that had warranty coverage, did you have to submit a receipt to get a replacement? My cover's seams are failing, but I can't find a receipt after 8 years. What to do???? Thanks.
    Have fun & Ride safe, Anthony
    '83 R100RS
    '03 GL1800A
    '99 KLR 250

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