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Thread: GPS Repair

  1. #1
    Registered User dadayama's Avatar
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    Sep 2009
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    Oklahoma City
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    GPS Repair

    Any one ever get a GPS repaired?

    I have a newish Garmin Nuvi 500 with a cracked screen.

    Any repair shops out there? Should i call Garmin?

    Thanks for any advice, couldn't find any info in a forum search

    Peter in OKC

  2. #2
    Rally Rat nytrashman's Avatar
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    Nov 2007
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    westchester co. NY
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    although i have never had to have my GPS repaired i have read some good things about Garmins repair/support on the Zumo forums. give them a call, i'm sure they can help you get your problems sorted out quickly and reasonably.

  3. #3
    IBA #44567 Ken F's Avatar
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    SW, MO
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    +1 I've had 3 repaired under warranty, and not. Have always found them to be very accomodating, and have gone above and beyond my expectations in all 3 occasions.

    Many companies could learn a lot from Garmins customer service!

    460
    IBA #44567
    "Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
    -Albert Eienstein

  4. #4
    Geeser
    Join Date
    Nov 2006
    Location
    Annapolis MD
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    3,993
    +1
    Garmin customer service is second to none
    Marty
    K1600GTL
    F700GS
    IBA #42016

  5. #5
    Registered User
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    Sep 2005
    Location
    Eastern KY
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    Garmin website tells you all about the refurb cost etc.. It is kinda expensive...

  6. #6
    Benchwrenching PGlaves's Avatar
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    Oct 2003
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    "Big Bend" TX
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    8,652
    Just call Garmin. Explain the problem. They will advise you what to do next. If the experience of many holds true you will wind up happy.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://www.bigbend.net/users/glaves

  7. #7
    On the Road
    Join Date
    Sep 2009
    Location
    Isanti, MN
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    84
    +2 on Garmin customer service.
    Riding across Wisconsin this summer I hit a brake in the pavement, my Navi IV popped out of it's mount and hit the pavement at 50 mph. Needless to say, it was toast. Called Garmin, told them what happened, they're response was "no problem, send it back, we'll send you a new one under warranty. The whole process took about two weeks.
    Makes it hard to complain.

    Bill

  8. #8
    Steve
    Join Date
    Jan 2009
    Location
    Carlisle, PA
    Posts
    638
    In my experience, Garmin customer service is good but their technical support not so much. I had an enduring problem with routes getting corrupted and their answer was basically, "That can't be happening."

  9. #9
    Registered User QSrider's Avatar
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    Feb 2009
    Location
    Salt Lake City, UT
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    15
    I have also. Called Garmin to ask what I was supposed to do. Followed the instructions they gave me and about 10 days later I got my GPS back... Well not really... It was a identical new unit accompanied by a note saying that they were sorry they couldn't fix it, so they replaced it. And I was outside warranty by at least one year.
    Excellent service!
    Last edited by QSrider; 12-04-2010 at 05:28 PM.
    Eric.
    01 F650GS Dakar
    03 R1150RT

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