A few weeks back I started a discussion about the availability of System 6 Helmets in the USA. As a Canadian, I found that the prices for the helmet here are astronomical but one can purchase the same helmet in England and have it shipped for $200.00 less. I'd first to thank all who contributed to the discussion and with your help I decided to purchase one from an online distributor in England.
The helmet arrived promptly and I'm very pleased with the fit and with the built in sun visor. The quality of the optics in the sun visor is as good or better than some of the sun glasses I've purchased over the years.
My only problem is that the clear visor does not close completely on the one side of the helmet. I brought this to the attention of the distributor and he suggested I take it to my local dealership as the helmet should have a world-wide guarantee.
I took it to Pacific BMW here in Richmond, BC and at first they said that the condition I was experiencing is not "unusual" for that helmet and that in order to close the lid completely you had to reach up to the top edge of the helmet and push it down into place. I checked each of the new helmets on their shelf and none of them had the same problem and then I asked where in the instruction manual does it say that the rider must perform this function to close the helmet.
After some lengthy conversation with the sales girl and then the service manager they indicated that they might be able to try and fix the problem. Of course, they asked if I purchased it there and if I had the receipt. I told them that no, I had purchased it in England but I did have a valid receipt.
I was told that because it was purchased outside of Canada it was not covered under warranty and if I wanted it fixed I'd have to ship it back to England or Germany.
By this time I knew I wasn't going to get anywhere we these folks so I grabbed up my helmet and left.
It is the weekend now and Monday here in Canada is a holiday so I won't be able to contact BMW Motorrad Canada until Tuesday. I am getting the awful sinking feeling that I'm going to get stone-walled there as well.
My question therefore is: has anyone run into the same issue purchasing BMW products abroad and then having them repaired or replaced under warranty at home? I'd be especially interested in hearing from fellow Canadians who've experienced similar issues.
cbcK1200S - Colin