Page 2 of 2 FirstFirst 1 2
Results 16 to 19 of 19

Thread: BMW Motorrad USA Roadside Assistance Plan

  1. #16
    Cam Killer marchyman's Avatar
    Join Date
    Jun 2008
    Location
    SF Bay Area
    Posts
    3,493
    There's an MOA roadside assistance program?

    Oh, I see... it's part of the Platinum Cycle Upgrade that costs another $26/year. I assume you signed up and have called the Platinum Cycle toll-free number. No answer? Or just a machine?

    Sorry I've no answers. I'm just curious.

  2. #17
    On the road to Find Out
    Join Date
    Feb 2010
    Location
    Middleburg, Virginia
    Posts
    22

    Horror Story

    I just got the details on a recent horror story involving a friend of mine who had a terrible experience with BMW's roadside assistance program in April 2010. He re-upped his membership in the roadside assistance program after his warranty ran out recently, and his experience was similar to Bob's above, starting with total ineptitude at the receoptionist level when the receptionist kept insisting my friend was not a member, even though he was reading from his current card into the telephone receiver. Of course they would not send a tow. This was followed by worse problems when BMW later claimed they had no record of the initial call. My friend had patiently asked the receptionist to make a record of the call before ringing off.

    It will take months of paperwork for my friend to get reimbursed and made whole.

    Based on that story from a guy I trust, I'd never get BMW's service. I have BMW MOA's and have not yet had to use it.

    Is a tow dispatched by BMW MOA more likely to be a moto specialist? I have had sketchy tie-downs by movers before with less valuable bikes and I am really wary of bad rigging. In fact, the rigging in the photo on this thread looks a bit dodgy to me. If anybody has an opinion about the service that provides THE BEST specialty roadside assistance, I'd be grateful for your thoughts.

  3. #18
    Steve
    Join Date
    Jan 2009
    Location
    Carlisle, PA
    Posts
    646
    Quote Originally Posted by DanLNelson View Post
    Maybe they have a crystal ball and there will be a flatbed that just shows up about 2 minutes after the breakdown.
    That sounds like a good idea. I've used BMW Motorrad USA Roadside Assistance twice. Once it took them six hours to get me towed; the other it took them two hours to get me jump started.

  4. #19
    Registered User
    Join Date
    Feb 2011
    Posts
    4

    Talking Road Side Assistance

    Just signed up the Road side assistance thru MOA, attachment is the initial info. Call MOA @636-394-7277 to sign up. The number to call for assistance is 866-454-4260
    Attached Files Attached Files
    Live well ride long

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •