Results 1 to 14 of 14

Thread: When a mechanic damages your bike

  1. #1
    Registered User burnszilla's Avatar
    Join Date
    May 2004
    Location
    Redwood City, CA
    Posts
    2,394

    When a mechanic damages your bike

    I took my bike into a dealer to replace the cracked rubber boots on the drive shaft and final drive that were covered under warranty. When I got home I noticed there was small noticeable ding (through the paint and into the metal) on the top of the final drive. Then I remembered when I peeked into the service area to see if my bike was on the lift, the mechanic dropped the final drive and it swung on the bottom hinge and it hit a jack, and he cussed. I didn't think anything about it until I saw the damage a few days later. I called the dealer and he said to bring the bike by to see what he can do.

    I haven't had time to swing by the dealer yet and I'm sure they'll do the right thing, but this kind of stuff puts me into an uncomfortable spot. Am I being petty? I don't want to ruin my relationship with my dealer, yet they are at fault. Is he going to replace my whole final drive costing him about $1000, just for a ding?

    Has anyone had this happen to them? What was your outcome?

    Tip: Inspect your bike fully after every service.
    Stephen Burns - 2007 R1200GS
    BMW MOA Lifetime Member
    www.burnsmoto.com

  2. #2
    Cage Rattler wezul's Avatar
    Join Date
    Nov 2006
    Location
    Glen Ellyn, IL
    Posts
    3,524
    I like to inflict the damage myself, thank you very much.
    Petty? Not hardly.

    Now, can you control your temper? See how gracefully you can negotiate the repairs. I find that a cool head and gentle persuasion works better than brute force.

    That's a bummer, man.
    Good luck.

  3. #3
    Registered User burnszilla's Avatar
    Join Date
    May 2004
    Location
    Redwood City, CA
    Posts
    2,394
    I would have done the work myself, but the extended warranty company won't let you.
    Stephen Burns - 2007 R1200GS
    BMW MOA Lifetime Member
    www.burnsmoto.com

  4. #4
    Benchwrenching PGlaves's Avatar
    Join Date
    Oct 2003
    Location
    "Big Bend" TX
    Posts
    8,486
    Just take it in a give them a chance to make it right.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://www.bigbend.net/users/glaves

  5. #5
    Registered User 88bmwjeff's Avatar
    Join Date
    Aug 2004
    Location
    Walnut Creek, CA
    Posts
    2,496
    Quote Originally Posted by PGlaves View Post
    Just take it in a give them a chance to make it right.
    +1

    We all make mistakes; as such, I think you need to give the dealer a chance to make it right.

    On a side note, but similar theme. I take my Bimmer to an independent repair shop, which likes to replace the license plate frames with ones that advertise their shop (instead of the dealer). Well they scratched a part of my car getting the new license plate frame on. My car's about 13 years old, so I thought they were going to fight me on this one. But, to my surprise after taking a quick look, they sent the part off to be re-painted.

    As to inspecting your bike (or car) after service is a good idea. Unfortunately, the system is set up against you, since they don't bring your vehicle around til after you pay.
    Jeff in W.C.
    1988 R100 RT (the other woman)
    "I got my motorcycle jacket but I'm walking all the time." Joe Strummer

  6. #6
    Registered User CHARLES960's Avatar
    Join Date
    Dec 2004
    Location
    Atlanta Georgia
    Posts
    118

    Own Up

    The disappointing thing is that the mechanic must have seen the dammage from the drop and did not own up to it. Now you are put in the uncomfortable position of having to confront THEM rather than their presenting the issue along with an appology and some compensation.

    Charles

  7. #7
    Benchwrenching PGlaves's Avatar
    Join Date
    Oct 2003
    Location
    "Big Bend" TX
    Posts
    8,486
    When Voni's RS was fairly new, she was out west and it needed something - I forget, tire maybe. The mechanic semi-dropped the bike rolling it off the lift. I say semi-dropped because he stuck his body under it to keep shiny parts off hard surfaces. Brave soul!

    Anyway - it got a scratch on the hard bag on that side. He showed Voni and she just said, "Let's put a sticker over it." She got her choice of all the stickers he could find. I think it's her "Quitters never win. Winners never quit" sticker, if I recall correctly.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://www.bigbend.net/users/glaves

  8. #8
    Cage Rattler wezul's Avatar
    Join Date
    Nov 2006
    Location
    Glen Ellyn, IL
    Posts
    3,524
    Quote Originally Posted by Charles960 View Post
    The disappointing thing is that the mechanic must have seen the damage from the drop and did not own up to it. Now you are put in the uncomfortable position of having to confront THEM rather than their presenting the issue along with an apology and some compensation.

    Charles
    +100

    That would have been my next post to this thread.

  9. #9
    Honey Badger Semper_Fi's Avatar
    Join Date
    Aug 2008
    Location
    Kingston, NH
    Posts
    5,725
    I agree with Paul - bring it in and let them make it equitable - if it is a stand up shop you should be able to come to some agreement.

    Hey it is going in the right direction as they are willing to look at it.
    2011 R1200 GSA Smoke Grey Metallic Matt
    2009 G450X White
    IBA #35651
    Rogue Moderator

  10. #10
    Registered User
    Join Date
    Jan 2007
    Location
    Benton, AR
    Posts
    1,195
    I don't know if a new final drive is doable for a nick in the paint????? If the bike is a trailer queen I would ask for the final drive to be painted. If it a rider, then I would probably touch up the nick and try to settle on a couple of free oil changes or a valve set. Bikes that are ridden are going to get nicked. I do like to put the 1st nick on myself.

    Ralph Sims

  11. #11
    What's that noise...? basketcase's Avatar
    Join Date
    Mar 2003
    Location
    Alabama
    Posts
    971
    FWIW, I would make sure there is no "damage of substance." Here is why I say that.

    Lubing the final drive splines on my first BMW (K100) I "dropped the drive and caught it" just as the drain plug tapped the concrete of the carport. It was not a full impact landing, but the jolt was just enough to create an almost invisible, but nonetheless leaky crack in the casing. It showed up as an occasional drip that landed on the sidewall when the bike was parked on the side stand.

    I eventually replaced the final drive -- tried to find an RS unit but ended up with another stock drive. I think it was a 32/11 or something like that.

    Anyway, my point is to encourage making sure you do not have any damage beyond the cosmetic issue with the paint. The way I see it paint will eventually get chipped as normal wear and tear if you ride a lot and in varied conditions. But a crack can lead to expensive mechanical failure, which in some instances could also become a safety issue.

    Whether or not you want to fight over the paint chip is your call. Personally, were I in your place I would be disappointed at the course of events, but for something as out of sight as what you seem to be describing, I doubt I would make it a hill to die on.

    Just MHO
    Last edited by basketcase; 10-09-2009 at 11:40 PM.
    '98 BMW Z3 Roadster, '00 R1100RT

    If you insist on exercising a right to burn our flag, first be so kind as to wrap yourself in it and then douse yourself with gasoline just before you strike the match.

  12. #12
    rabid reader dbrick's Avatar
    Join Date
    Apr 2003
    Location
    Santa Cruz CA
    Posts
    1,674
    Quote Originally Posted by PGlaves View Post
    Just take it in a give them a chance to make it right.
    Yes. Once, the final drive gears on the RS turned to crinkly in the middle of the Nevada desert. The mech had, a thousand miles previously, drained the oil and neglected to refill. The shop paid for a new rear end and a very expensive tow - not happily, I'm sure, but with good grace. I continued to patronize them.
    David Brick
    Santa Cruz CA
    2007 R1200R

  13. #13
    Mountain King JAMESDUNN's Avatar
    Join Date
    Mar 2008
    Location
    Des Moines, Iowa
    Posts
    1,767
    Quote Originally Posted by Charles960 View Post
    The disappointing thing is that the mechanic must have seen the dammage from the drop and did not own up to it. Now you are put in the uncomfortable position of having to confront THEM rather than their presenting the issue along with an appology and some compensation.

    Charles
    I agree with this post. The mechanic should have made mention of the damage. Personally, I probably would bring it up to the dealer, in a non confrontational way. How I dealt with it after that would depend on the dealer's response.
    1994 R1100RSL, '78 R100RS

    "Ride hard or stay home."

  14. #14
    Alps Adventurer GlobalRider's Avatar
    Join Date
    Mar 2003
    Location
    Canada and the Alps
    Posts
    3,494
    Quote Originally Posted by Burnszilla View Post
    Tip: Inspect your bike fully after every service.
    Better still, BEFORE every service so that you know where it stands. Take pics of it as well. Someone I know should have.

    I'm always happy when my vehicles go off warranty. I've been lucky enough that none of them needed any warranty work. The only time a dealer sees my vehicles is prior to the time of delivery.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •