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Thread: Beware of "Happy-Trail"

  1. #1
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    Beware of "Happy-Trail"

    Just had a go-round with "Todd" from Happy Trail parts...seems they sent a misfitting part for my GS. When I contacted them "Todd" got on the phone and extremely sarcastically told me to contact the manufacturer (I bought the part from "him")....anyway he flatly refused to take a return telling me he would just send it back to me in the mail if I returned the item!!!....Just a heads up to the other members....go with Touatech instead....much better customer relations and care for you.....stay away from "Happy-Trail"

  2. #2
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    Hhmm, I haven't ordered tons of stuff from H-T, just two saddle bag racks (2 different bikes), tip over crash bars for 2 different bikes, and they gave great service.

    On my last purchase I had a newer saddle bag mount and a couple of bolts were missing and I called them to correct them on the misprint in their instructions, that is when they realized the goof with the print and quickly sent off the new bolts, they were very helpful over the phone.

  3. #3
    Cannonball Rider #52 darrylri's Avatar
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    This posting should get more visibility in the Gear area, so I have moved it.
    --Darryl Richman, forum liaison
    http://darryl.crafty-fox.com

  4. #4
    Motorcycleton
    Join Date
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    If Tim Bernard is still the owner, why not contact him directly?


    From the web -
    http://www.happy-trail.com/ContactUs.aspx
    Physical Address:
    Happy Trails Motorcycle Products
    4545 W Chinden Blvd
    Boise, ID 83714
    Toll Free: (800) 444-8770
    Local: (208) 377-8771
    Fax: (208) 377-8772
    Contact: info@happy-trail.com (general questions)
    orders@happy-trail.com (orders related)
    shipping@happy-trail.com (shipping questions)
    installation@happy-trail.com (installation questions)
    returns@happy-trail.com (return authorization)
    webmaster@happy-trail.com (web questions)

  5. #5
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    Thumbs down

    How about a few more details?

    My experiences with HT also don't match with what you're alleging.After mounting the kit I was unhappy with the fit/finish of the installation; the cases had excessive flex around their mount points. I inquired HT about some possible improvements that could be made to their install kit. They were helpful in sending extra parts and pieces. Tim asked that I send a picture of my finished install to show what improvements were made and to give the end results.

    I received the extra mounting parts and changed the install slightly. My cases are now solid. (1 extra mount w/ larger washers is all that was required on each side.)

    I have no problem giving an exact play-by-play of my experience and I paid full price for the parts ordered. I have no affiliation with HT.

  6. #6
    Survivor akbeemer's Avatar
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    It is always disturbing to read this sort of post. We are asked to take the posterÔÇÖs word about the interaction he had with the vender, and to then take adverse action against a manÔÇÖs business that he has in all probability poured his heart and soul into building. I have no reason to doubt WillÔÇÖs version, but I also have no basis for assuming it is credible; I simply do not know Will. I have done business with Happy Trails on one occasion for a large amount of merchandise and my experience was positive. I know of two others who also had positive interactions with HT. IÔÇÖve never met Mr. Bernard, but IÔÇÖm willing to assume he will do whatever he reasonably can to avoid having someone as unhappy as Will appears to be out here diminishing the reputation of HT. Will, give contacting the owner a shot... thatÔÇÖs my recommendation.
    Kevin Huddy
    Intrepid Incompetent
    Tm Pterodactyl MT Outpost

  7. #7
    STEVENK
    Guest
    What kind of company does not accept returns on items that they don't manufacture? That alone is ample reason not to do business with them.

  8. #8
    TDI Guru jasontdi's Avatar
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    Quote Originally Posted by StevenK View Post
    What kind of company does not accept returns on items that they don't manufacture? That alone is ample reason not to do business with them.
    Again another clear case of one side of the story.

    Who knows? Maybe he was a total jerk to them?

    There needs to be a thread or a section for vendor issues. The only posts can come from the person with the issue, the vendor and the mod. this is how it's handled on a lot of forums.

    Has anyone here shown or talked to the vendor th let him know someone is defaming him?
    Jason
    Give a hand. http://www.akitas.org

  9. #9
    STEVENK
    Guest
    Quote Originally Posted by jasonTDI View Post
    Again another clear case of one side of the story.

    Who knows? Maybe he was a total jerk to them?

    There needs to be a thread or a section for vendor issues. The only posts can come from the person with the issue, the vendor and the mod. this is how it's handled on a lot of forums.

    Has anyone here shown or talked to the vendor th let him know someone is defaming him?
    When you quote someone, you should try to stick to the quoted topic.

    My post was not "another clear case of one side of the story". I didn't offer an opinion on the OP's version of the story, one way, or the other. I merely commented on Happy Trails' return policy, as stated on their website.

    I also did not defame anyone. If you meant to say that the OP was defaming Happy Trails, you should have stated that clearly.

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