Customer service. A real simple concept that is very hard to put into practice.
I recently contested a $8 long distance information call on my AT&T bill. Long story short, poor customer service (stick it, we will never remove the charge) resulted in them losing all my business. Ported over the number to Verizon wireless.
Now I'm getting "Come Back" letters from AT&T and offering me $200 to switch back.
What would have been better customer service? Waive the bad $8 charge or lose a customer for life?
I would still be an AT&T customer if someone would have looked at my history, seen that I never had contested a charge in decades, had spent thousand of $ with them. BTW we have had the same phone number since 1974.
One dealer I have taken tires to charges $60/pair to mount and balance tires bought elsewhere (off the bike) and charge $30/pair on the bike if you buy the tires there. Seemed fair to me.
However, I have decided to do my own. Oak wedge to break the bead. Two tire irons to dismount and mount. Then balance them.
Making no judgment on the OP's motive when he posted. Taking it at face value, the answer to the question is "It Depends". On what? The dealer.
I believe in voting with my money.