If this has been covered, I apologize. I did a search and didn't turn it up.
The question is whether it's inappropriate to buy tires online and pay normal shop rates to have them installed at the local BMW shop.
My two beemers are regulars at the local shop, and I've given that shop a fair amount of business, with a couple expensive Level II services and various things in the past few years. This time, I bought a pair of tires on line for a smoking-good price and took them down to the dealer last Saturday to schedule an installation appointment. All went well, appointment scheduled, tires dropped off.
Today, I took the bike in for the appointed service, and I was treated like a pariah, which has never happened before. The owner happened to be there, saw the service tech writing it up, and said in a snide voice: "You get these at ____?" I said, "No, I got them at [name of internet site]." He rolled his eyes and looked away. But I know the tires would have cost more if I'd had him order them, because I asked before I ordered them.
I know it's not cool to use a store to look and fondle merchandise, then buy it online (at least to most of us), but did I do wrong by just having them install tires I'd bought elsewhere? Times are tough for them; but times are tough for everyone. Am I wrong to seek the lowest price at no disadvantage to him? I'm paying full price for the labor, and isn't that a benefit to him?