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Thread: Forum access problem- 'database error'

  1. #1
    Has the GS-Lust The_Veg's Avatar
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    Forum access problem- 'database error'

    The last few days I have been unable to access the forum via the link on the homepage. I got in now by clicking on one of the 'recent posts' links. The main link takes me to a white page with a 'database error' message. What's up with the main link?
    2012 R1200GS

    "If you can't fix it with a hammer, it's electrical." -somebody's dad

  2. #2
    rocketman
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    Seems the current server is way overloaded and the DB errors are related to that load, I know Scott is working this issue with the hosting service and last i saw he's getting close. I got the same thing trying to send a PM this morning and I've had the same sort of problems on my own site with some of software I use there, a lot these internet server apps use some sort of database it seems.

    RM

  3. #3
    Hogaan! testinglogin's Avatar
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    Quote Originally Posted by The_Veg View Post
    The last few days I have been unable to access the forum via the link on the homepage. I got in now by clicking on one of the 'recent posts' links. The main link takes me to a white page with a 'database error' message. What's up with the main link?
    Must just be your timing. I can get to the forum through the main link, now. A few minutes ago I couldn't get to it regardless of how I tried to navigate to the page.

    I hope we get that server upgrade SOON! I also hope our database backups are recent in case something really takes a turn for the worst.

  4. #4
    Benchwrenching PGlaves's Avatar
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    After a few tries I just give up and do something else. After a while I try again. If it works - fine. If not, maybe I go riding.

    I was about to just go away for a week or so - but can't resist trying to see if it is fixed yet.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
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  5. #5
    looking for a coal mine knary's Avatar
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    Quick update:
    The server has been overhauled. It should be significantly more stable and a bit snappier.

    We are, however, still moving to a new box that will then be even snappier.

  6. #6
    Hogaan! testinglogin's Avatar
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    Quote Originally Posted by knary View Post
    Quick update:
    The server has been overhauled. It should be significantly more stable and a bit snappier.

    We are, however, still moving to a new box that will then be even snappier.
    I was curious if we were getting upgraded, today. Thanks for the update!

  7. #7
    looking for a coal mine knary's Avatar
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    Quote Originally Posted by jdmetzger View Post
    I was curious if we were getting upgraded, today. Thanks for the update!
    I would have hoped that this would happen in the wee hours or that we could have at least gotten up a quick "We're playing today, come back soon", but it couldn't wait.

  8. #8
    It is what it is. Bud's Avatar
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    Quote Originally Posted by The_Veg View Post
    The last few days I have been unable to access the forum via the link on the homepage. I got in now by clicking on one of the 'recent posts' links. The main link takes me to a white page with a 'database error' message. What's up with the main link?
    Since you brought it up!!!!

    Having been patient for several weeks while this problem has been ongoing, how about a firm date as to when we will not longer have to endure these problems?

    It's not really too much to ask.

    I would assume we are also asking for a refund for lack of service/slow service and database errors. After all, we are not getting for what we paid.

    I know nothing about any of this, but my son was a Senior IT Manager with Nextel and he knows a lot. I won't tell you his suggestion but if it was under his control, there would be changes.

    We are a 40,000 member organization paying good money for this forum. We shouldn't have to suffer this level of service.
    I used to post here, but now I don't.

  9. #9
    sMiling Voni's Avatar
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    Chill!

    Voni
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  10. #10
    It is what it is. Bud's Avatar
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    Quote Originally Posted by Voni View Post
    Chill!

    Voni

    While waiting for pages to load I have a lot of chil time.

    But if by chill you mean sit by and be quiet while this problem continues only to be told to be patient ........................

    Well that's not going to happen.

    The level of service is now unacceptable. I think Veg, as an interested BOD member and forum user, should have some feed back other than "it will get better etc."
    I used to post here, but now I don't.

  11. #11
    looking for a coal mine knary's Avatar
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    Bud,

    The server had a failure. It took some time to fully manifest itself. What originally looked to be too great a load on a box that was no longer up to snuff for our needs proved to be more than that. We had a hard drive in our RAID that was successfully mounting, but was otherwise dead. This partial failure was causing spikes in memory and processor usage. It's peculiar behavior at the least as the reason you set up a RAID (Redundant Array of Independent Disks) is to deal with these kinds of failures. I wish it had been caught sooner, but it wasn't. When it was apparent that there was a problem, we began taking the steps to move to a new box. Including looking into other hosts, confirming what kind of resources we need, etc.

    I'm in the midst of migrating our site to this new server. This takes more than a day of work. In the midst of this move, the old server suffered a crippling failure that shut us down this morning. We are now up and running and we should be reasonably stable. The move to the new box continues as we still need more power than our current server. It should be live early next week. As we are moving to a more up to date box complete with newer versions of MySQL and PHP, there *might* be some needed tweaks to the code and settings that runs the site. As I won't know until the site is fully set up over there, while I expect that we'll be live Monday, it might be Tuesday or so.

    All of that boils down to "We've had a problem. It's being fixed. Please be patient." I could have gone deeper into the gobbledygook of how the server failed and what's involved in fixing it and migrating the site, but I didn't see and don't see the point of doing so here in the forum. This is a motorcycle club, not a server maintenance club. The bulk of conversations about this and any problem do not and will not take place here in the forum. None of it would have fixed or did fix the problem any faster. If the above isn't good enough for you, there's nothing more I can say.

  12. #12
    It is what it is. Bud's Avatar
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    Scott,

    I you can not see the need to inform members of anything other than "it will get better", then I would have nothing further to say. Online Central was set up for this use. Communication about the forum, not motorcycles, oil, tires etc. If you think it is not necessary, perhaps we could just eliminate Online Central and you won't be bothered by users.

    But, I hope that you can see that your full, detailed explanation of the "Perfect Storm" of server problems would make members more understanding of the time it has taken and the additional time it may take before everything is back to normal.

    At the very least, it would have prevented me from asking the BOD for an explanation since none was forthcoming.

    I gave myself a 2 week timeout from the forum. Looks like I will make it another 4 and perhaps problems will be resolved by then and CMS will be implemented.

    See ya all in 4 weeks.
    I used to post here, but now I don't.

  13. #13
    looking for a coal mine knary's Avatar
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    Bud,
    I meant no offense.

  14. #14
    just hangin' out 2bikemike's Avatar
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    Just curious, knary, are you a paid staff member or a volunteer?
    keep it light enough to travel.....
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  15. #15
    looking for a coal mine knary's Avatar
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    Quote Originally Posted by 2BikeMike View Post
    Just curious, knary, are you a paid staff member or a volunteer?
    paid part time contractor

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