I am doing a cut n' paste from my email to here between beadrider and myself over a faulty product purchased year ago and 8 days out of warranty. Scroll down for the first exchange, then go up for the conclusion.
We will ship your order out tomorrow and credit your card once we get the old seat. Yes the MOA is always a good rally for us. We usually sell out by Friday. Though we did not make it this year, we had a dealer there. They sold out in one day. We will probably be in TN next year.
-------- Original Message --------
Subject: Re: RE:
Date: Sun, August 31, 2008 9:41 pm
What great service! Go ahead and ship and charge the seat to me, then I will return the other asap; probably pass each other in the night! Then when you get the old seat, just credit whats fair back on my card, if that works for you, it works for me! I will ship in the same box I get the new one, and will use the below address.
You guys were not at the BMW MOA national! I talked to quite a few people about my desire to buy a new one, and will see most of them this coming weekend at the Wisconsin Dells BMW Rally with this followup report! This kind of service requires followup! I really see this product a a "wonder product" that beats, hands down, anything else on the market for a non-sore butt on long trips! I use it everyday commuting as well. Added plus? DRY BUTT in the rain; because your not on a flat surface, your butt stays dry in heavy rains in "water proof" gear. It really works for me!
FYI I am sure that there are many factors that go into it, but you guys could sell a zillion of these things at the BMWMOA rally next year, many were hoping you were there.
----- Original Message -----
Sent: Sunday, August 31, 2008 12:15 PM
Your old seat is out of warranty....by 8 days! Of course we will replace your old seat for free. Just ship it back to us and we will take care of it. We can do it one of two ways. We can hold off on your new order until we receive the old seat and then credit you for the rider seat. Or we can ship your current order and credit you for the rider seat once we receive the old one. Let us know what you would like us to do. Either way, you will only have to pay for the pillion seat and shipping.
153 Norwich Lane
Gaithersburg, MD 20878
-------- Original Message --------
Date: Sun, August 31, 2008 10:25 am
I just now ordered a new bead rider, and had included in the message my story about last years purchase, but wanted to make sure the whole message got to you. I bought your product last year, and have been totally pleased with the performance, but totally displeased with the fact that within one year, the seat has self destructed. I have it tied together with fishing line.
I am however ordering the seat AND pillion this year, love your product, promote your product, and would be happy to send you back last years so you can verify, just let me know! It started falling apart last summer, and I have been so pleased with the performance, I just have tied it together and kept on riding, but last weekend, I lost a bunch of beads on my way back from a trip, and I need to replace it. I cant stand to ride without it, thus my order.
Are you guys (and gals) able to compensate me on last years seat cover failure? I'm not a rowdy type guy who tore it up by abuse, just a 50 somthing old fart that rides normal, yet the seat is in pieces, and I am hoping you see the light in terms of how I can promote your product, promote your service if you could at least discount this years seat.. My phone, if you want to chat is 507#######. I am respectfully requesting a discount on this years purchase due to a faulty seat I bought last year.
Thanks for taking time to reead this, and thank you in advance for doing the right thing this year by giving me a discount on my new seat. Let me know, and thank you!