Page 1 of 3 1 2 3 LastLast
Results 1 to 15 of 37

Thread: I have a K1200 that's a Lemon

  1. #1
    a1340vtwin
    Guest

    Unhappy I Have A K1200 Lemon And Need Help!!!! Please!!!

    Hi everyone,
    IÔÇÖm a new member to the owners group.
    IÔÇÖm also a new BMW owner.
    I would like to say I have been riding for 32 years.
    I am a member of the Blue Knights LEMC since 1994 NY 2.
    I have been on the escort team for 5 years.
    I feel and have been told IÔÇÖm an exceptional rider.
    I have a problem and I need some advice and some help.
    I purchased a BMW K1200 LTE 2003 in April of 2003.
    I have less than 3200 miles on the bike.
    I have had 3 Clutches replace under warranty due to ÔÇ£faulty partsÔÇØ.
    I have had problems with the charging system and radio.
    I can go in to details of dates and other problems and I will in the future.
    IÔÇÖm posting this in hope that some one might be able to give me some advice or know who can turn to so I can get this problem resolved.
    I purchase the bike new from a dealer in New York and I live in New Jersey.
    I was told by customer service at BMW North America that there are no Lemon laws and they are not required to provide me with a new bike. In the past year my bike has been in the shop 12 weeks on and off for problems. IÔÇÖm at the end of my rope and was hoping some one out there that has had experience with a new motorcycle that was a lemon could help. I want BMW to come to the front line and replace this bike with a new one why do they seem to be disinterested in helping me.
    They compensated me by sending me a check for $345 for being inconvenienced while my bike was being serviced under warranty.
    My e-mail is hshash@aol.com and would be grateful for some intelligent input or if someone can point me in the right direction.
    My dealer said that BMW should replace it and they were not able to help me that it was out of there hands.
    BMW's Customer services representative Mr. B Novola said they were not going to replace the bike that they would however keep fixing any problems under warranty.
    Any one that can help it would be greatly appreciated.
    Sincerely,
    Harry Shasho

    PS
    My 1993 Harley has 143000 miles with the original clutch.
    SomethingÔÇÖs a lot wrong why isnÔÇÖt BMW Motorad playing games you would think after 3 major repairs they would help me. Now itÔÇÖs been in the shop since 3/9/03 because the clutch is acting up again after 300 miles geeze it now the 4th major problem.

  2. #2
    eljeffe
    Guest
    New Jersey includes Motorcycles in their Lemon Law.

    http://autopedia.com/html/HotLinks_Lemon2.html

    State: New Jersey 6/20/83 Amended 4/1/93

    Covers: Passenger automobiles or motorcycles leased, purchased or registered in the state, except the living facilities of motor homes. (M)

    Repair Attempts/Days out of Servcie: 3 repair attempts or more than 20 calendar days out of service.

    Coverage Period: 2 years or 18,000 miles, whichever occurs first.

    Also, you might check out www.bmwlt.net (the K1200LT resource on the internet)

    Regards,

    Jeff

  3. #3
    Registered User
    Join Date
    Dec 2003
    Location
    Cleveland TN.
    Posts
    158

    Thumbs down K1200 Lemon

    a1340vtwin

    Sent you an E-mail about some ideas on resolution of your bikes poor quality issues.

    Good luck and keep us posted on your results.

    Ironhorsecowboy--Ron Tinker

  4. #4
    Registered User
    Join Date
    Nov 2003
    Location
    Escondido, Calif.
    Posts
    25
    Wow..after reading the lemon list , I am particularly disturbed that California does not recognize motorcycles as part of the lemon law...hard to figure

  5. #5
    rabid reader dbrick's Avatar
    Join Date
    Apr 2003
    Location
    Santa Cruz CA
    Posts
    1,681
    Originally posted by gary442
    Wow..after reading the lemon list , I am particularly disturbed that California does not recognize motorcycles as part of the lemon law...hard to figure
    Probably because it's not true.

    The CA lemon law is in the Civil Code, and ?º 1793.22(e)2 defines covered vehicles. The principal definition for a covered vehicle is "a new motor vehicle that is bought or used primarily for personal, family, or household purposes." Later in that same section, there's a "does not include" clause which says "...does not include a motorcycle or a motor vehicle which is not registered under the Vehicle Code because it is to be operated or used exclusively off the highways."

    This suggests to me that exclusively off-road vehicles don't qualify, but that licenseable road-legal bikes do. My view is supported by the language of the California Department of Consumer Affairs' brochure "Lemon-aid for Consumers," which uses both definitions above. In the section on what vehicles are and aren't covered, the brochure quotes exactly the "which is not registered" language above.

    On the other hand, the state Attorney General, in his website, says: "The term "new motor vehicle," however, does not include motorcycles or exclusively off-road vehicles."

    Given the broad general definition (primary use for personal, family, or household purposes) and the specificity of the exclusions, I think the AG is wrong, and his misapprehension arises from the could-be-clearer language of the statute.

    There are no reported California cases which construe this particular language. I remember seeing a website from a CA attorney who does this sort of work (I don't) stating that the law did in fact apply to road-going bikes.
    David Brick
    Santa Cruz CA
    2007 R1200R

  6. #6
    Brrr YB in IN's Avatar
    Join Date
    Apr 2003
    Location
    Bloomington, Indiana
    Posts
    1,185
    Doesn't the 'MOA have someone serving as a consumer advocate for our members with BMWNA or whatever the heck they're called this month? Rob Lentini maybe?
    Garth Eppley
    1990 K75s
    Yankee Beemers Midwest
    Rounder No. 7
    Midwest Clan

  7. #7
    El Dookey loves to ride. 99007's Avatar
    Join Date
    Aug 2003
    Location
    Ada, MI (outside Grand Rapids)
    Posts
    2,045

    My 2 cents

    Familiarize yourself with your rights under the Lemon Law.
    Decide what it is that you want. (i.e. new bike, compensation or whatever)
    Stick to your guns and work your way up the food chain.
    Do not be put off by anyone who tries to dismiss your claim.
    I liken this to trying to get some insurance claims handled. You have to know the facts, don't let anyone blow smoke up your hinney, and don't quit.
    I had almost all of my worldly possessions in a storage place during a move and the roof leaked. I took pictures. They tried to brush me off for 6 weeks. Stuck to my guns and argued my way up the corporate ladder. Also filed complaints with the Insurance Commissioner of the State of Michigan.
    It took awhile, but my claim was settled.
    Hang tough and don't believe everything you are told - find out for yourself. Get in touch with the Consumer Division of your Attorney Generals office. Make a ruckus!!!
    End of sermon. Good luck.
    Don't winterize; Rounderize!
    www.yearroundriders.com

  8. #8
    a1340vtwin
    Guest

    Unhappy I have a K1200 thats a lemon Part 2 Please Help!!!

    Hi everyone,
    (If youÔÇÖre going to read this please read the previous letter first this is part 2)
    Thanks for the feedback it helps to know that there are ears out there.
    I found out that through your direction I am protected by a lemon law even though I bought the BMW 1200 LTE in New York (which has no lemon law for motorcycles by the way) it is registered and titled in New Jersey.
    I got off the phone today 3/23/04 with Mr. William Skully one of the heads of customer service of BMW motorad.
    I informed him of my problem that I was having with my bike and if he was aware of my situation and he stated that Mr.Novola was and is in charge of this problem and was told he was aware of it.
    My new found knowledge of the consumer law it did not impress him I was also told that they were not going to even entertain the idea of replacing this bike due to the fact they were able to "fix it" and make repairs to the bike the last 3 times.
    Now that itÔÇÖs in for the same problem for the 4th time they want the opportunity to check and dismiss this any problems that I am telling them that exists with the clutch.
    This motorcycle has now been in there possession for 3 weeks as of this Friday 3/26/04.
    I was told that they donÔÇÖt see the makings of a 4th failed clutch even though it was slipping and developing a new personality after 300 miles on the ÔÇ£newÔÇØ replaced 3rd clutch.
    They told me that they had one of the mechanics "drive my new motorcycle for several hundred miles to assure me that there is no problem with the clutch.
    IÔÇÖm looking at what IÔÇÖm writing here and I know it might sound like IÔÇÖm crazy or inexperienced...IÔÇÖm not. As I said in my previous posting I have been riding for over 30 years and I feel BMW is just trying to dodge the fact that there is an on going problem with this bike.
    The Dealer who I got it from BMW New York is a square guy (Joel) and has backed up my findings and provided me with good service from the time I walked in till present day.
    When the second clutch failed Mr. Bob Novola from BMW asked me to bring the bike for its third replaced clutch to BMW MANHATTAN (BMW NY Competition) to ÔÇ£make sure the work is done properlyÔÇØ after they made the repair and replaced the clutch for the third time they (the service managers at BMW Manhattan) told me off the record that doubt that BMW NY replaced my clutch at all and thatÔÇÖs why I had a third blown clutch.
    To me that was insane, IÔÇÖm being told now an authorized BMW dealer and service center might have not done the work they told me they did? That they gave me a Motorcycle that had a band aid?
    Something is ay wrong here. I told the guys at BMW New York this and you can imagine what they said in response to that claim.
    I am now caught in between a feud between two dealers that are 1 mile apart from each other, with BMW USA not looking out for my better interest.
    Again the bottom line. 3 replaced clutches under warranty. The 3rd one they are now claiming it was patched up work from a bad repair job as opposed to warranty work.
    A fourth problem with the clutch which they are telling me does not exist.
    Now Keep in mind between all this was a replaced defective battery, a faulty charging system and a defective radio as well.
    Now instead of them taking care of me a BMW customer I was told that they will not replace the bike but they will continue to make all repairs that fall under warranty.
    In order for me to get what I want and I deserve I have to take legal actions? What happened to the word customer service? ÔÇ£HEY BMW IM ONE OF THE GOOD GUYS. DO THE RIGHT THING!!ÔÇØ
    If any one has any information that can help me get through to some one that is at BMW that can help me please let me know.
    I was told by Ellen Freedell that Mr. Arturo Pineiro who is the Executive Vice President of BMW Motor Cycles NA does not speak to customers in regards to consumer complaints.
    Stay tune for updates next week.
    I do appreciate all the advice from everyone; thank you for listening to my problem.
    Sincerely
    Harry Shasho

  9. #9
    Focused kbasa's Avatar
    Join Date
    Mar 2003
    Location
    Marin By God County, California
    Posts
    11,639
    Two threads merged.
    Dave Swider
    Marin County, CA

    Some bikes. Some with motors, some without.

  10. #10
    Registered User
    Join Date
    Apr 2003
    Location
    Brookfied WI
    Posts
    344
    As much as I hate to say it, I think you might have to call out the Big Nuke on this: The Lawyers.

    Clearly you are not able to communitcate your distress - or they are unable to understand your distress - perhaps someone needs to be looking out for your interests.

    A letter on a law firms stationary may be able to send that message.

  11. #11
    Mudbug
    Guest

    Question RA Article

    The latest rag from BMWRA reflects on how BMW NA looks at BMW motorcycle owners. Something about being whiners.

  12. #12
    Brrr YB in IN's Avatar
    Join Date
    Apr 2003
    Location
    Bloomington, Indiana
    Posts
    1,185
    Originally posted by gsmetal
    As much as I hate to say it, I think you might have to call out the Big Nuke on this: The Lawyers.

    Clearly you are not able to communitcate your distress - or they are unable to understand your distress - perhaps someone needs to be looking out for your interests.

    A letter on a law firms stationary may be able to send that message.
    Sounds like your next course of action to me as well. That or sell the bike back and buy a *GASP* Honda!
    Garth Eppley
    1990 K75s
    Yankee Beemers Midwest
    Rounder No. 7
    Midwest Clan

  13. #13
    Blocking the slow lane
    Join Date
    Mar 2003
    Location
    Elburn, IL
    Posts
    1,843
    Originally posted by YB in IN
    Sounds like your next course of action to me as well. That or sell the bike back and buy a *GASP* Honda!
    Yeah, I hear Honda is making some smoking deals on Gold Wings with re-welded frames.
    Jon Diaz
    BMW K75/K12GT
    BMWMOA Ambassador

  14. #14
    Brrr YB in IN's Avatar
    Join Date
    Apr 2003
    Location
    Bloomington, Indiana
    Posts
    1,185
    Originally posted by jdiaz
    Yeah, I hear Honda is making some smoking deals on Gold Wings with re-welded frames.
    Garth Eppley
    1990 K75s
    Yankee Beemers Midwest
    Rounder No. 7
    Midwest Clan

  15. #15
    a1340vtwin
    Guest

    I Have A Bmw K1200 Thats A Lemon And Need Help

    Thanks for the feedback.
    For the record I bought my bike from BMW of New York on 10th St from Joel Sacher.
    He is a great guy.
    I originally started out ant BMW of Manhattan they low balled me on the price of the BMW LTE and Joel gave me there low ball price to make a customer under 19k all in.
    The first 2 clutches went out and both plus a small list of other things were taken care of I dealt with Mr. Novola on the second on.
    He kicked me back $345 for the hassle of my ride being in service so long.
    Any way when the third clutch went out I called up Mr. Novola and he recommended highly that I bring the bike to BMW Manhattan so they could do the work and check out BMW NY work.
    At that point I wanted a new bike. He assured me things would be handled.
    I got the bike back 3 weeks later repaired not fixed no compensation and David the service manager told me aside from a faulty tranny seal he found no reason other than it looks like the clutch might have not been replaced. I was amazed that he would even say such a thing.
    Any way lots of apologize from Mr. Novola. And go on your way and enjoy the bike.
    300 mile or so later the Clutch was developing that new personality of going bad the bike has been there for the last 3 weeks with the statement that they see nothing wrong.
    I been riding for 30 years and IÔÇÖm on the escort team of the Blue Knight for the last 7 I know what Im doing.
    Any way thatÔÇÖs were I am now...IÔÇÖve spoken to William Skully Mr. Novola's Boss. IÔÇÖve been turn down by Ellen Fredell who is Mr. Pineros Secretary He is the Vice president of BMW NA MOTORAD.
    And Before taking legal action Ill exhaust all sources this way.
    Again thanks keep in touch

    Sincerely
    Harry Shasho
    R>W>P

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •