Klean Kanteen - Great Warranty
Recently, I acquired a used Klean Kanteen that is not in the best shape. It has about a one inch diameter dent near the bottom, but who cares. It's just going in my tank bag or my day pack. Unknown to me when purchased, it also has a small seam crack by the dent. Fill the bottle and you have an instant leak. Darn.
My solution? This last weekend, I went for a ride to visit family living in Chico, Ca. While I was there, I dropped the bottle off at Klean Kanteen's office. Their guy took one look at the bottle and said, "Oh, you have a seam separation, let me get you a new bottle." No red tape or paperwork to fill out. No garbage about a dent causing the seam to split. Nothing. They just took my bottle and handed me a new one. To top it off, they let me keep my old cap as an extra and even provided me with two replacement O ring seals for the lid. Great service.