The following info is not 100% correct...
[QUOTE=acejones;866676]The dealer isn't taking any of the cost hit. The dealer is going to be paid at the labor rate he agreed to when he signed the franchise agreement for whatever time the factory labor times call for. As for bike owners screwing up DIY work, there are plenty of dealer mechanics that don't do so well either.[/QUOTE]
This statement is correct: both customers and dealers can make mistakes. There is no business in the world that is perfect. Customers are not perfect either. Theoretically the dealer tech has a considerably higher skill set than most customers however but there are no guarantee's. The original post is factually correct... frequently a DIY individual will perform the repair wrong.
As to the comment "The dealer isn't taking any of the cost hit." Not necessarily correct as sometimes BMW will negotiate a percentage claim on out-of-warranty repairs. For example the OEM may offer to pick-up 1/2 the cost if the dealer is willing to pick-up the other half or possibly the dealer will be asked to pick-up 1/4 and the customer 1/4. A dealer and/or a customer denial can scuttle the whole transaction. In addition, because flat rate times are based on certain assumptions which may or may not be present the dealership may not get full retail value for his/her share. This is an issue in automotive as well as motorcycle and in fact there have been class action law suits in regards to this. Never forget if an OEM understates "real" repair time they lower their expense on that particular repair because they pay the dealer less than full value. Some states guarantee through an act of law that an OEM must reimburse the dealer at retail rates. However the law does not get involved in how warranty times were determined. Some OEM's are worse than others and BMW is better than many but there are a variety of warranty repairs that even a BMW dealer will lose their butt on. It's just part of the gig. Almost 100% of the time the dealer will have zero say in the matter.