[QUOTE=kthutchinson;846892]At the end of the letter from NHTSA to BMW is the name and telephone number of a point of contact: Bob Young, 202-366-4806. I would contact Mr. Young and give him your complaint number.[/QUOTE]
Great suggestion, since from experience, it's entirely possible for different people to post a complaint under different sections/case numbers.. so while you may have done yours on line, it may be lost in their system due to this. Be good if Mr. Young knows where to look for other relevant complaints.