The latest and hopefully last!
Sorry for the delay things have been pretty busy at work lately and I haven't had time to get on here much less ride.
After my last frustration with the dealer I went to go pick up my bike and have a sit down with the owner. Unfortunately the owner was not it the the General Manager was. Apparently the owner spends most of his time playing, racing and the like and is rarely in the shop (their words not mine) and so the GM is about as close as I was gonna get. I also asked the service managers second in command (SM was on vacation) to join me in the office with the GM. I then calmly reviewed the sequence of events and frustrations. At one point the GM tried to placate me by saying the BMW has had a number of problems getting parts shipped out due to the fact they have grown so fast in the last few years. I stopped him on the spot and told him that I would have understood or accepted that had they bothered to keep me up to date but that the real issue and most of my anger was from their gross incompetence and lack of professionalism and furthermore that we would not have had most of these shipping delays if they had bothered to read the service manual before placing the first order. He agreed and I plodded on that them having my bike for a total of 35 days for a simple job like this was unacceptable and that I did not care how busy or understaffed they were basic communication was not a complicated or difficult subject. I also told them that in my line of work (USMC) failures like this get people killed. While I understand this is not the same environment I as well as most customers are unwilling to deal with this. Finally I told him I didnt feel like I could trust his SM and that I would rather deal with the assistant who had actually done what he said he would.
I then turned to the assistant SM and asked if I had misstated or distorted anything because I wanted to be sure we were all on the same page and they didnt feel I was being unfair. He agreed with me and apologized. At that point the GM asked what I felt they could do to which I told them that if a friend loaned my his nice new BMW for 30+ days I would have offered to make his payment for the month at a minimum. The GM agreed with this and cut me a gift card for the dealership on the spot. Finally I told them that I really didnt want to drive to the Denver dealership everytime I needed something and that I was here talking to them not because I wanted a prize but because I want to help them work through their issues. He then said that they didnt want me to go to Denver to which I replied "Then dont make me".
This all occurred at the closing of the dealership on a Sat so when I took my bike and the clutch was slightly better but completely I could not contact them until Tuesday. When I did their only guess was that they had received a bad master from BMW. I humored them by allowing them another day and a half to install another (after the 10 days shipping of course). Surprise it wasnt fixed and I still couldnt ride unless the lever was adjusted all the way out to its farthest reach. Now they wanted to do a new slave cylinder. I told them I would think about it but I was busy for a little while.
This last weekend I decided to make the trip up to the Denver shop to see if their techs could figure it out. I dropped the bike off about 0945 and showed them the problem and gave them the background as well as a warning that I would not tolerate a lack of communication. They called me about 2pm to tell me they couldnt replicate the problem. So the wife and I drove from the other side of town to show them because I could not get them to understand on the phone. I then showed them the problem and they took it back to try a few things while I wandered the dealership. The SM came back a few minutes later to explain they were at a loss. When we went outside to go over it again I asked if there was a chance this set screw did anything.[ATTACH]34227[/ATTACH]
He then took it back to the shop for a few and then came to find me with a triumphant look on his face. He explained that this adjustment point was not in the manual and they werent on the hook if it messed something up. I was unconcerned as this was FINALLY the common sense solution I knew was right in front of me the whole time. We then adjusted the screw (hit me up if you would like to know how) until the bike was correct. The SM then told me it was no charge due to all the hassle and them making me come back to help them. I thanked them for helping me fix such a cantankerous issue and then bought a very nice pair of Held goretex gloves I had been eyeballing because they had gone the extra mile for me.
So at this point I will be stopping by my local dealership to share this tidbit of wisdom with their techs so nobody else needs to go through this pain. Like I said I dont really want to drive all the way to Denver nor do I want all of you out here to need to.
Final tidbit of information I picked up at the Denver dealership:
BMW has issued a campaign (read: recall without obligation or notification of owners) for my bike and likely the rest of the K1300 series as well for a cam chain adjuster issue/replacement. The problem is that they will not allow the dealers to do the work unless the bike is in for a scheduled service. I am now at 6k but I have already done my oil change and Ill be damned if I am going to pay $400 for someone to change the rear diff fluid and check some bolts. Ill be talking to Jay when I take the bike over to get her new shoes (PR3s) on shortly.
Finally thanks again to everyone out there. Now lets go ride!