Poor sound on BMW Communication System on '11 R1200RT
I just bought the BMW Communication system for my 2011 R1200RT and my Schuberth C3 helmet. When I play FM radio, the sound quality is relatively poor and distorted if you turn on any bass above 0, but when I plugged in my iPod, the sound is extremely distorted and impossible to listen to. I made sure the Volume limit is turned on and the EQ was turned off on the iPod. I have tried turning the Aux volume on the bike up and down and it had no effect as well.
Has anyone had this problem and were you able to fix it??
Bluetooth and service troubles
Purchased a new 2012 1200RT in Dec 2011. Not sure the dealer even knew how to pair the equipment. They said it was simple and since it was my personal phone I would need to perform the pairings myself. Okay, if it's so simple why not do it now, but it was almost Christmas and I was in a generous mood, no problem.
I brought it home and paired all systems without a hitch. The bike's radio paired with the BMW Comms System, NAV IV paired to BMW Comms System, and the iPhone paired to the NAV IV. All was working as expected and with good clarity and fidelity.
Then, in the last month, I started hearing rumbling and static coming through the bluetooth connection from the radio. Thinking a reset of all pairings would not hurt, I deleted the pairings and attempted to reestablish connections. After performing the procedure repeatedly and unsuccessfully, the radio and helmet finely paired. What was that all about? Anyway it's paired, but the static across bluetooth connection remains.
I'm thinking BMW will make it right and I can live with lower fidelity until I get the dealer, so, I tried to re-pair the NAV IV and iPhone with the Comms System. Neither would pair, no matter how I tried it. No success in pairing to this day. Yes, it's fully charged and I followed the pairing instruction verbatim, many times.
I finally called the parts department and they were very accommodating and told me they had one in stock and will replace mine if they determine it to be faulty. Just call before I drive the 3 hours to make sure they still have the part. What else would you expect, right? So I'm patched to the service manager to arrange for what should be a 10-20 minute process of trying to pair the devices.
Thats when I get the bad news. Service Manager tells me BMW has published a bulletin stating the dealer would not get paid for a replacement of the Comms System until BMW can determine it to be faulty. Okay, but if the service department says it's bad, they'll replace it and deal with BMW later. Nope, not happening. What followed was a lot of grumbling from the service manager about how BMW was inconveniencing the customer. Plus, his one and only expert that knows how to pair these devices is out working on another project. Apparently its a bad day, so I decide to call back another day. Overworked, stressed, burned out? Maybe all of the above, but, you would think that since I dropped $25K with this dealership, he wouldn't try to prove his point to BMW at my expense. Heck, it's a $400 item and I just ordered over $1000 worth of stuff from the parts department while on the phone with them. I won't keep you in suspense, THAT"S CANCELLED!
Called back today and here is the wonderful plan as explained to me. Bring the bike in on his next available service date, which is about a month from now, and let them troubleshoot the system. If the dealer thinks the comms system is faulty, they will take the Comms System out of my helmet and send me home. After the Comms System is sent to BMW, we wait for the dealers resolution with BMW.
At some later date, I will need to return for a replacement. Sure that's reasonable, I don't need the comms system and it's only a 6 hour round trip to the dealer. Not! I'm always looking for an excuse to ride, but riding for this aggravation with no resolution in sight is not my definition of fun. I offered to leave the helmet with him and he could eventually replace the item and ship it to me, but that was not accepted... he wants to make sure it works with my bike. Yea, just like he did when I drove off with the new bike in December... Come on Man!!! Are you kidding me!!!
Okay, so enough of the rant. Sometimes equipment breaks, that's understandable, and I don't fault BMW for this, but I am regretting my decision to buy another BMW. Especially, with the pricey wiz bang radio package that requires an additional purchase of a very expensive helmet and bluetooth comms system.
With the expense of these bikes I would expect the service to be above par.
If anyone has any ideas, I'm certainly open to suggestions.