BMW Service (Hello, anyone in There?)
I hear and read the many troubles BWM owners have with their bikes on this forum. I have yet to find anyone raving about the service they've received from BMW. When I have questions about my 2006 K1200GT, I find many answers here, but when I need service "All bets are off". Sometimes it seem like I know more that the dealer since I read about it on BMW MOA. I have two dealers within 30 miles of my home, and both have left me searching for another dealer. I wondered, if anyone can recommend a BMW motorcycle dealer within 100 miles of Reading, PA with service knowledge of my bike and will also treat customers fairly.
MY needs from BMW service.
I dreamed of owning a K1200GT for years and every chance I got, I'd drop by the local dealership and look at the used bikes. Last year I got the funds together to purchase a 2006 with 14K miles, and I was the happiest guy in the world. My troubles started soon after and my opinion of service gets lower and lower every time I need them. Rather than dwelling in the past, I'd like to move toward finding a BMW service shop that can fit my needs.
1, Be Honest 100% of the time. (Don't hide a repair gone bad by saying "Oh, must be something new". Don't say they all do that, because they don't!)
2, Be helpful to "Do it Yourselfers" (Many people like the dealer to do all service work, but others like and sometimes NEED to do things themselves. Discuss experience based repairs, share knowledge with CUSTOMER, that way they will come back again and again)
3, Be able to "Think outside of the box" (ok, $240 HID lamp is bad, but $20 H7 lamp will get you by for inspection)
4, Charge me fairly. (When I need "The Expert" I'll pay full price for what you do, but if you didn't fix the problem, you need to absorb the cost. I'm not paying for you to practice)
5, Tell me about BMW recalls, parts upgrades, performance modifications, enhancements, bug fixes, software improvements etc. (Why is this hush-hush? This isn't broadcast to owners, but when I come to the dealer with issues about my bike, TELL ME! Especially if it is under warranty. Put the part in...DUH!!!
6, I AM THE CUSTOMER, I WILL BE TALKING ABOUT MY BIKE TO OTHERS, I WILL SHARE MY EXPERIENCES WITH OTHERS, MAKE IT RIGHT SO I CAN SAY NICE THINGS.
So again, anyone out there that can meet my needs? If so, I'll be a faithful customer. Any dealers monitor this site? I'd like to make an appointment...