ABCIndy
09-18-2008, 09:46 PM
What is the deal with Chicago BMW?
I ordered parts over a month ago now and nothing. I'd written them 3 emails checking status with no response. Finally called them on Tuesday (9/16) to check on my order that was placed on 8/17. Javier told me that all the parts were in, and he gave me his personal guarantee that I would have my parts "tomorrow or the next day". Well, today is Thursday, so that would be "the next day" Guess what? No parts still!
Called them up when I got home and didn't have parts on the guarantee day. I was told now that one of the parts they received was the wrong one. They've sent it back and are now waiting on that part before shipping my order. Hmmm, guess Javier's guarantee isn't worth a crap either. So now it's been more than a month and I'm still waiting. He did tell me that he would ship out what they have when I made it clear I wasn't too happy about the wait.
Still don't have my parts, still waiting. And that was with a guarantee.
I won't be ordering from them again, and spreading my opinion when and where I can. I'll pay the extra 5 or 10% and order from Max BMW. Always happy when I order from them and I get the parts in a reasonable time period. Max and Beemer Boneyard both.
--
Andy Clark
Indianapolis, IN
----------------------
1992 BMW K75
BMWMOA, AMA, IBA
Indianapolis BMW Club
I ordered parts over a month ago now and nothing. I'd written them 3 emails checking status with no response. Finally called them on Tuesday (9/16) to check on my order that was placed on 8/17. Javier told me that all the parts were in, and he gave me his personal guarantee that I would have my parts "tomorrow or the next day". Well, today is Thursday, so that would be "the next day" Guess what? No parts still!
Called them up when I got home and didn't have parts on the guarantee day. I was told now that one of the parts they received was the wrong one. They've sent it back and are now waiting on that part before shipping my order. Hmmm, guess Javier's guarantee isn't worth a crap either. So now it's been more than a month and I'm still waiting. He did tell me that he would ship out what they have when I made it clear I wasn't too happy about the wait.
Still don't have my parts, still waiting. And that was with a guarantee.
I won't be ordering from them again, and spreading my opinion when and where I can. I'll pay the extra 5 or 10% and order from Max BMW. Always happy when I order from them and I get the parts in a reasonable time period. Max and Beemer Boneyard both.
--
Andy Clark
Indianapolis, IN
----------------------
1992 BMW K75
BMWMOA, AMA, IBA
Indianapolis BMW Club