F800ST Lemon Law Problem (merged identical threads)

[jacisner]

I'm looking for the collective wisdom/advice from the BMW MOA Forum members. I've got a brand new 2007 F800ST with less than 600 miles. I bought it in early April, and it has been at the dealership since May 28th. Basically, the oil is mixing with the coolant somewhere. Between the dealer and BMW NA, they are unable to find the problem and fix it. They've replaced water pumps, seals, gaskets, etc. Now, they're trying the radiator and water pump again. Clearly, they are experimenting. It's been 6 weeks now, with no end in sight. The dealer has been great, and BMW Customer Service is sympathetic. Still, no progress. Should I just get a lawyer and see if I can force them to buy back the bike or replace it? Has anyone else ever had a problem like this? Any advice?

Thanks!

[jacisner]

I'm looking for the collective wisdom/advice from the BMW MOA Forum members. I've got a brand new 2007 F800ST with less than 600 miles. I bought it in early April, and it has been at the dealership since May 28th. Basically, the oil is mixing with the coolant somewhere. Between the dealer and BMW NA, they are unable to find the problem and fix it. They've replaced water pumps, seals, gaskets, etc. Now, they're trying the radiator and water pump again. Clearly, they are experimenting. It's been 6 weeks now, with no end in sight. The dealer has been great, and BMW Customer Service is sympathetic. Still, no progress. Should I just get a lawyer and see if I can force them to buy back the bike or replace it? Has anyone else ever had a problem like this? Any advice?

Thanks!

[glennhendricks]

Check out if there is a lemon law in your state. That might give you recourse. I'd talk nicely to BMWNA and explain that I was sympathetic but since it is summer and you do want to ride that a replacement bike with all the same options would be a very good thing since you don't have any confidence in this particular set of wheels.:dunno

[shire2000]

I would be hitting them up for not only an equivelent bike, but maybe adding a little something extra for all the incovenience and lost riding time. Can you say "New jacket, or helmet."?
:brad

[jenunn]

I'm looking for the collective wisdom/advice from the BMW MOA Forum members. I've got a brand new 2007 F800ST with less than 600 miles. I bought it in early April, and it has been at the dealership since May 28th. Basically, the oil is mixing with the coolant somewhere. Between the dealer and BMW NA, they are unable to find the problem and fix it. They've replaced water pumps, seals, gaskets, etc. Now, they're trying the radiator and water pump again. Clearly, they are experimenting. It's been 6 weeks now, with no end in sight. The dealer has been great, and BMW Customer Service is sympathetic. Still, no progress. Should I just get a lawyer and see if I can force them to buy back the bike or replace it? Has anyone else ever had a problem like this? Any advice?

Thanks!

First things first ask your dealer to replace the bike. If that doesn't work take it to BMW management. Lawyers are an expensive last resort only after everything else fails. Your dealer should work with you on this one.

[KBasa]

First things first ask your dealer to replace the bike. If that doesn't work take it to BMW management. Lawyers are an expensive last resort only after everything else fails. Your dealer should work with you on this one.

+1

[GrafikFeat]

+1

+ One more...
Also...
Keep all receipts and dates and who you spoke with.
Put it in a binder.
If needed later you can catch them w/ their own words. :fight :deal
Bottom line: CYOA, Cover Your Own Ass.

And yes, check for lemon laws. After a said time you can get it replaced.
Just use a lawyer as a last resort.

[Mongo]

I would have big issues with getting a new bike where water has been in the crank. Fixed or not.

[AKBeemer]

I would have big issues with getting a new bike where water has been in the crank. Fixed or not.

Agreed. At the very least if you are forced to take this bike back, then try to get a much extended warranty. I would not threaten to get a lawyer with the dealer or BMW NA, but it is not too soon to discuss your options with an attorney. Good luck... sorry for your loss.

[wsteinborn]

You don't need to post it all over the place.

Once is enough.

[FredRydr]

Lemon laws are specific to the jurisdiction where you live. You'll have to get legal advice on your local lemon law to see if your circumstances apply.

BMW boasts it can have parts to the dealer very quickly, so six weeks is too long for parts replacement technique. I'd ask for an equal or better loaner be provided immediately pending the resolution.

Oil and water pass one another in the crankcase and head, and meet where gaskets fail or cracks form, both expensive repairs (especially the latter). But six weeks is too long for them to avoid the worst scenario.

If you don't have a lemon law, you'll have alternative but less convenient remedies to pursue. Where do you live, and where did you buy the bike?

Fred

[Floppp]

Just above the oil filter on the F800 engine is a rectangular box. It is a heat exchanger the transfers heat to and from the oil and coolant. Theory is that it heats up the oil faster so you can start and go. It is a prime area for the two to mix. I notice your post didn't mention that part as being one of the parts they tried.

However, as you only have 600 on the bike I certainly feel your pain. But, dealers and BMW are loath to do something as drastic as a straight exchange. http://f800riders.org/forum/ has many stories of parts being replaced under warranty for this new bike but I only recall one instance where someone had a problem with the heat exchanger and that was more damage from the exterior than anything else.

Of course, there could be another source for the problem.

Some people with the 06 models in Europe had problems with the paint flaking from the engine casing and entire engines were replaced, under warranty.

Maybe it is time to get annoyed about it and try to get Head Office to action something. Quite often it is how the problem is phrased to BMW that gets results. Hopefully your dealer can get it sorted for you. The season is a wastin'.

[GrafikFeat]

Isn't this a duplicate thread?
Yup... Went and looked...

http://www.bmwmoa.org/forum/showthread.php?t=27596

[Easy]

In 1982 Connecticut became the first state to enact a Lemon Law statute. Since then 49 other states enacted similar legislation, including the District of Columbia.

The Lemon Law statutes were enacted after governments realized the need for relief in the form of a clearly defined cause of action directly against the manufacturer, and through a low cost, readily accessible dispute resolution system. Many consumers face a nightmare of frustration when the dealer is repeatedly unable to fix their new vehicle. For owners making payments on the vehicle and perhaps with no other means of transportation, the frustration is compounded.

Lemon laws are specifically designed to allow you to either recover the cost of the vehicle, less a reasonable amount for usage, or obtain a replacement vehicle, without the need for an attorney. You do not need an attorney.

Nor should you depend on the goodwill of BMW, or for that matter any other manufacturer. Follow the guidelines in your state (they will have a pamphlet giving detailed instructions), and file the complaint after the proper steps have been taken.

Contact your Dept of Transportation or appropriate agency, and they will give you all the information you need to file a complaint on your own.

Easy :german

[b707142]

I too have an F800ST 2007 It has 10k miles and I absolutely love this bike. Better than the 05 RT I put 11k miles on.

However I too was thinking lemon law after the key antenna gave up the ghost the second time.

I would not accept this bike. BMW aughta make it good with a new bike.

[GSfornow]

You don't need to post it all over the place.

Once is enough.


Isn't it up to the original poster to post where and as often as he likes? If it were another OMG this bike is the BEST!!! would you tell him not to post?

Just asking

[mfifer]

Isn't it up to the original poster to post where and as often as he likes? If it were another OMG this bike is the BEST!!! would you tell him not to post?

Just asking


Ditto for me too.
I have learned that if you get screwed it is only you who can fix it by whatever means are at your disposal.
Post on brother!!

:bikes