Official BMWNA Warranty Process

[flash412]

Someone who owns a BMW motorcycle has a thread running in a couple of other forums about the runaround she is getting from her local dealer, from BMWNA and maybe even from BMW AG concerning a legitimate warranty issue. She seems to FINALLY be making progress. An observer posted the following...

"This whole experience is almost exactly parallel to mine. The bike was out of service for 6 weeks. The calls/e-mail to the dealer, the calls to BMWNA, the discussions with lawyers, the Internet discussion boards. I guess that is the official warranty process. One minor difference for mine is that it took several more weeks after I got the bike back before they finally officially decided that my problem was going to be covered under warranty."

Has BMW's warranty FULFILLMENT actually degraded to the point where involving lawyers is a MUST for expensive and/or timely repairs?

What the hell good is a warranty on any product if it takes a fistfight to get the seller to make good on it?

New BMWs are apparently sold every bit as much "as-is" as the used ones. I am quite happy to let other people absorb the depreciation and expend their time and energy in warranty fisticuffs before I buy the bike. This is why I choose to buy only used bikes.

[GlobalRider]

I've been following that thread and even posted a few comments.

If it were my bike, I'd want a service loaner and my warranty period extended by the amount of lost time.

[Visian]

is this the young lady who was trying to get her bike fixed out at marin bmw?

if so, good gosh... she is getting ripped off.

all i can say is my dealer wouldn't do me like that....

fwiw, the dealer makes *all* the difference in the world in getting warranty issues dealt with properly.

[Hodag]

I wish I could afford a bike with a warranty.....

[The_Veg]

Me too Mark.

[PUDGYPAINTGUY]

I wish I could afford a bike with a warranty.....


It seems it is not a problem buying a bike with a warranty, the problem appears to be affording the lawyers to repair under warranty :D

[Stuff2C]

It seems it is not a problem buying a bike with a warranty, the problem appears to be affording the lawyers to repair under warranty :D
PPG,You da man if you can hire an attorney to work on your bike :nyah

[rinty]

If any of you are forced to go the legal route in any warranty claim, your jurisdiction may have a small claims court with a high dollar limit. For example, the limit in my province is $25,000, which will cover some serious issues, and you don't even need an attorney because there are small claims agents available who will run a trial for a modest fee. You just sit back and communicate with your pleadings. Many attorneys will give you this advice or steer you in the right direction pro bono. Or call your local clerk of the court and they can refer you to the small claims court. If you go into court unrepresented, many trial judges will bend over backwards to ensure you get a fair hearing. Unrepresented litigants is one of the biggest issues in Canada's judicial system right now, and a lot of work is being done on it.

Rinty

[The_Veg]

In USA Small Claims is usually limited to $5000.

[rinty]

That's unfortunate, but it is high enough to cover some major repairs, at least. And I would think that if your claim is over the limit, then you can waive the excess.
Our system includes mandatory judicial mediation before you go to trial (with a judge other than the trial judge) and 80 percent of the cases are settled at that stage.
The other benefit of a high limit is that it makes the work more interesting for the judges, because they have a wider variety of claims (the usual being tenant damage deposit refund actions).

Rinty

[The_Veg]

Our low limits are very unfortunate when you consider how much attorneys cost! That alone makes some cases cost-prohibitive to pursue.